MOBILE BLUE DEMON CARD
Your Blue Demon Card…now available in Apple Wallet, Google
Wallet, and Samsung Wallet!
The Blue Demon Card is available to all enrolled students and current employees. Tap
your iPhone, Apple Watch, Samsung Galaxy, or other eligible Android phones at
readers across campus to conveniently use your mobile Blue Demon Card. Your
mobile Blue Demon Card works just like your physical card, and now you can add it to
your preferred digital wallet.
Getting Started
Minimal set up is required to use your mobile Blue Demon Card. Most users can begin
using their mobile card on their phone in minutes. An approved photo is required and
you must be either a current student or employee to be eligible.
Photo Submission/Preparation
1. Once you have received your BlueKey login credentials and registered for
BlueKey multi-factor authentication (or MFA), please submit your profile photo
to be displayed on your mobile Blue Demon Card:
a) Please review our profile photo requirements
1. Upload a photo for your mobile Blue Demon Card: https://depaul-
sp.transactcampus.com/eAccounts/ProfilePersonalInformation.aspx
Photos will generally be approved within two business days
(depending on demand and time of year).
2. If you haven’t done so already, set up your BlueKey login credentials and
BlueKey MFA.
User Guides
To access the full User Guide & FAQs for each of the available digital wallets, please
use the links below:
• Apple Wallet
• Google Wallet
• Samsung Wallet
Using Your Mobile ID On and Around Campus
Where can I use my mobile Blue Demon Card?
• Door Access
• Libraries
• Dining Services
• Bookstore
• Parking
• Printing & Copying
• Ticketed Athletic Events
• Entrance into Ray Meyer Rec Center
How do I update information on my mobile Blue Demon Card?
Name information on the mobile Blue Demon Card comes to us from the
university’s core business systems and needs to be updated there. Students
should contact the Registrar’s Office. Faculty and staff should contact their HR
representative to request updates. Once changes are completed, the updates
will sync to the mobile Blue Demon Card on your phone within 48 hours.
Why are my account balance(s) not displaying?
• Account balances are currently only displayed on Apple & Samsung Galaxy
devices
• If your account balances are $0, they will not display until funds are added.
• If you have available funds that are not displaying, please close and re-open
the app or web page. If they still don't appear, get in-person supportwith the
Genius Squad at go.depaul.edu/geniussquad or online assistance with the
Help Desk at helpdesk.depaul.edu, email:helpdesk@depaul.edu, or call: (312)
362-8765.
Why do I have a negative balance on my mobile Blue Demon Card (Demon
Express, iPrint, or meal plan)?
A negative balance can occur if you make a transaction when a retail device is offline.
When the device comes back online and the transaction is posted, you will see a
negative balance if there are not enough funds in your account to cover the
transaction.
I used my credit card at a participating retail location when I meant to use
my mobile Blue Demon Card. What can I do to correct my payment
source?
Return to the location of the sale and ask the store to issue a credit card refund, then
process the transaction against your Blue Demon Card.
I am graduating or leaving the University. What happens to my Mobile ID?
As with your physical Blue Demon Card, your Mobile ID will become inactive when you
no longer meet eligibility requirements. If you transfer to another participating
program or department at DePaul, your credential will stay active and update
accordingly.
Frequently Asked Questions
I am not having success adding my mobile Blue Demon Card to my device.
Who can help me?
Get in-person support with the Genius Squad. View locations and hours at
go.depaul.edu/geniussquad
or online assistance with the Help Desk at
helpdesk.depaul.edu, email: helpdesk@depaul.edu, or call: (312) 362-8765.
How do I change or recover my BlueKey login password?
View password reset instructions.
How do I activate and install the BlueKey multi-factor authentication (or
MFA)?
View these instructions to register for BlueKey MFA.
Do I still need my physical Blue Demon Card?
We recommend you retain your physical Blue Demon Card in a secure location as a
back-up should you lose a device.
Can I still use my physical Blue Demon Card once I have created my Mobile
ID?
Yes, your physical Blue Demon Card will continue to function after you have added
your mobile Blue Demon Card to your device. Remember, the Mobile ID is a privilege
and benefit of being part of the DePaul community. Anyone found to be misusing their
physical card or Mobile ID will be subject to the applicable Code of Conduct or HR
policies regarding fraud and/or misconduct.
I already have the Transact eAccounts mobile app installed. Do I need to
update?
Yes, you will need to install the updated version of the Transact eAccounts mobile app.
How do I update the Transact eAccounts mobile app?
On your device, visit the App Store or Google Play Store and search Transact
eAccounts. The store will prompt you to install any required updates.
My balance is different on my device than in Transact eAccounts?
Confirm your device is not in Airplane Mode or experiencing any other service
interruption. Updates cannot be made when there is no connecting service to sync
data between Transact eAccounts and your device. The Transact eAccounts app will
display the most current information.
Securing Your Account
What should I do if I lose my card or device, or if I believe there has been
fraudulent use of my credential?
• During Help Desk hours (https://go.depaul.edu/helpdeskhours), contact the
Help Desk at (312) 362-8765 to notify us to deactivate your mobile Blue Demon
Card. Be sure to specify whether the physical card, watch, and/or phone version
of the card should be deactivated. Any device not specified to be suspended will
remain active. You can also contact the Information Security team about any
suspected fraud at security@depaul.edu.
• In the Transact eAccounts app:
o Click the settings gear in the upper right corner.
o Select the Card Management option.
o Choose the credential you want to deactivate and toggle it off.
o You will receive a confirmation email. Only the selected card will be
deactivated. All other credentials will remain active.
• In the Transact eAccounts web version:
o Select Card Services
o Select Deactivate Card
o Select the credential to deactivate and click on “Deactivate Card”
o You will receive a confirmation email. Only the selected card will be
deactivated. All other credentials will remain active.
• Additional instructions for Lost/Found Apple devices and Find My iPhone are
located at https://support.apple.com/en-us/HT201472
• Additional instructions for Lost/Found Samsung devices and SmartThings Find
are located at https://smartthingsfind.samsung.com/
How do I reactivate my credential if I find my lost device?
To reactivate a found device that was suspended, perform the following steps:
In the Transact eAccounts App:
o Click the settings gear in the upper right corner.
o Select the Card Management option.
o Choose the credential you want to reactivate and toggle it on.
o You will receive a confirmation email. Only the selected card will be
reactivated.
In the Transact eAccounts Web Version:
o Select Card Services
o Select Activate Card
o Select the credential to reactivate
o You will receive a confirmation email. Only the selected card will be
reactivated.
