Citrus College Career/Transfer Center Resume Guide

Introduction

Types of Resumes

5-6

7-9

10-11

12-15

22-23

Section 1. Heading - Personal Information

Section 2. Job Objective

Section 3. Professional Summary

Section 4. Education

Section 5. Experience

Section 6. Skills

Section 7. Professional

Associations/Honors/Special Training

Cover Letter Instructions

Cover Letter Do's and Don'ts

Plan Your Pitch

Cover Letter Sample

References

Reference Sheet Example

Choose Your Resume Sections

Chronological Resume Sample

Functional Resume Sample

Combination Resume Sample

Other Examples

This resume guide will provide you with information and tips on how you can write and build

an effective resume. For assistance with your resume, please schedule an appointment with a

career counselor in the Career/Transfer Center, located in the Student Services building,

second floor.

The chronological resume is the traditional and most frequently used resume style. It lists

your work history in reverse chronological order, meaning your most recent position or

occupation is listed first. This type of resume is most useful for individuals with no breaks

in their employment history and for those with continuous advancement or growth in

their field.

The functional resume presents your experience, skills, and job history in terms of functions

you have actually performed rather than as a simple chronological listing of titles or jobs you

have held. The functional resume is especially useful for individuals with limited to no

work experience, breaks in employment history, or those who are changing fields.

As the name suggests, a combination resume is a blending of chronological and functional

styles. It highlights accomplishments and dates. This format allows flexibility to pull out

some key skill sets, while keeping a detailed list of employment history. Combination

resumes work well for individuals with a significant amount of job history, in addition to

strong abilities and accomplishments.

Which one will work best for you?

Focus on strengths and accomplishments

Target your qualifications for a specific job (match your experience to the job

description)

Keep resume to one page

Have a professional email (i.e. [email protected]om vs

[email protected])

Ensure there are no errors on your resume

List relevant work history; consider removing irrelevant and outdated

Keep it uniform and consistent throughout and use a pleasing layout

Save your resume as a PDF and title it with your name and the year

Have at least three people read your resume

Use action verbs when developing bullet points

work history if it is 10-15 years back

(Ex: ShirleyOwl_Resume_2020)

List everything you have done in previous positions

Use abbreviations and acronyms (Ex. AA, ADT)

Use personal pronouns such as "I," "me," "my," "our", "us"

Use fancy fonts, binders, or elaborate layouts

Use long lists or monotonous sentences/paragraphs

Include personal, family, salary, or health information

Exaggerate your tasks or qualifications

Use words that the interviewer will have to look up in the dictionary

Include references on your resume

________________________________________________________

First and last name

Personal contact information

Email address (no need to include fax number)

If career related, include URL for blogs, social network profiles, personal websites, or

portfolios that speak to your skills and are professional in nature (optional)

The header is an important part of the resume and should consist of:

Phone Number:the number you provide must lead to a voice mail with an appropriate

message. Remember, your resume is an employer's first impression of you, your phone message

is their second. Some individuals have created Google Voice numbers that redirect calls to their

cell phone and after their job search is over, they delete the Google Voice number.

Home Address: If you choose to list an address, it is acceptable to just list the city and state.

Including your street address is optional. Using a P.O. Box instead of a physical address is also

permissible.

Use a personal email address that is professional and does not contain slang

Do NOT title it "RESUME" at the top of the page

Include your full name in a larger, bold font to catch the reader's eye

Shirley Ann Owl

Glendora, CA 91741

[email protected] | (626) 888-9898

www.linkedin.com/in/maciej-duszynski/

Now, let's practice! Fill our your personal information below.

Name:

Address:

Contact Information:

City, State, & Zip Code

Cell Phone Number, Email Address

Site URL for Blogs/Social Media (only if career related)

Example of Heading/Personal Information:

You are just starting your career and do not have a clearly defined career path yet

You are changing careers or transferring from one field to another

You are re-entering to the workforce after a long absence

If the company you are applying to does not accept cover letters

A job objective or a professional summary is usually listed right under your resume heading.

Although both of these additions are optional, if well written it can be the reason why your

resume gets an invitation for an interview. This section highlights your assets in a short

paragraph or a few sentences. Both resume objectives and summary statements aim to sell your

value to the potential employer. People often confuse the two and while the two may seem

similar, there is a big difference between them in both content and perception.

Since most resumes receive a 10-second review, it is important to hook the reader early. A well

written job objective or professional summary will set the tone for the rest of your document.

It's like the topic sentence on a research paper. It gives the reader a glimpse of what's to come.

Include key words from the job description and strong attributes that relate to the job like

"organized and driven, dedicated and experienced, or motivated and accomplished". Mention

licenses, certifications, or degrees, especially if you are new to the job market or changing

careers. This is also a good place to note your ambition, work ethic, history of success, or any

unique skills you possess.

The job objective is usually a short one to three sentence statement that's succinct and to the

point. The most effective job objective is specific about the position and type of employment

desired, including the type of organization you wan to work for. It allows you, the job seeker, to

draw on your relevant skills to show your willingness and aptitude for the position, in the

absence of enough relevant job experience. It is a statement of your career goals and focuses on

what you hope to achieve. Therefore, a job objectiveis suitable for recent college graduates with

no experience or career changers who might have work experience but unrelated to the field

they wish to enter.

On the other hand, aprofessional summary describes the value you can bring to the employer

based on your past experience and knowledge. The professional summary is explained in more

detail in SECTION 3of this guide.

A job objective is appropriate when the following applies:

In summary, if the hiring manager cannot see or understand your focus based

on your limited work history or lengthy experience in an unrelated field, a job

objective is more appropriate. If an employer can guess your career objective

by simply reading over your work history, then you're better off with a

professional summary.

If you end up including a job objective, don't use phrases like, "seeking a

challenging position", or "opportunity for growth", or "room for advancement".

Most applicants want to work for growing companies or desire advancement,

so identifying these goals in your objective does not make you stand out.

Instead, make it more employer-focused. Keep it short and concise, making it

no more than 50 words. Avoid personal pronouns (I, me, my) or complete

sentences.

Examples of Job Objective Statements:

RESUME TIP

If you decide NOT to

include a job objective

on your resume, be

sure your cover letter

clearly states what

position you are

applying for and what

area of work,

emphasis, or

specialization you

want.

If applicable, let's practice! Write your objective statement below.

Human resources internship, with particular interest in recruitment and training

Marketing internship with interest in customer relationship management and market research;

offering database experience with Spanish fluency

To obtain an accounting internship with an auditing focus. Strengths include: attention to detail

developed through cash-handling positions, experience with data entry and spreadsheets, and

demonstrated leadership through campus activities

Highly organized and energetic college graduate looking to build upon my human relations skills

acquired with a solid education in Communications Studies; looking for opportunities in the retail

Highly driven recent business school graduate seeking a full-time position in finance where I can

lend my knowledge of market analytics to help your organization improve profitability

To leverage 5+ years of customer service experience, excellent public speaking skills, and in college

recruitment to enter a pharmaceuticalrepresentative position; relocating to San Francisco in

August and seeking employment with a fast-growing startup

A position in corporate procurement that can utilize skills in research and negotiating gained from

five years of experience in another industry, helping a retailer cut costs and improve its

competitive position

_______________________________________________________

Certifications and awards

Soft, technical, and transferable skills

Years of professional history

Other languages you speak

Education relevant to the job

Other achievements, both academic and work related

Compassionate

Honest

Empathetic

Flexible

Excellent communication skills

Strong organizational skills

Ability to multitask

Follow complex directions

Work without supervision

Punctual and able to manage time

Willing to do additional work to gain valuable experience

Although this section is optional, we highly recommend you include a professional summary if you

have work history related to the job you are targeting. Employers will likely scan to see whether your

profile statement is a good match for the job or not. This means you should showcase your most

relevant skills, experiences, and assets upfront, giving them a solid picture of your qualifications early

on. You can title this section professional summary, but it can also be called "career statement,

personal snapshot, summary of qualifications, etc." Please review "Choose Your Resume Sections" on

page 18 of this guide to get more ideas.

If the professional summary is a well written, high-impact statement that is succinct and

straightforward and tailored to the position, it might encourage the hiring manager to keep reading.

Your professional summary serves as a road-map for the rest of your resume so be sure the rest of

your resume supports your summary.

Be sure to carefully review job descriptions for positions you are interested in applying for and take

note of the requirements that overlap with your own areas of expertise, distinction, traits, and

qualifications. Research what skills are sought after in your chosen field. Then record your most

important experiences, talents, and skills related to the job.

Your summary should be employer-focused, showing the hiring manager what they stand to gain, not

what you may want from the employer. Your statement should start with a key adjective, use the

active voice and include key action words to describe your experience. Your summary should be no

more than 50 words and no more than 3-5 sentences in length.

Your professional summary describes items like:

You may convey attributes such as:

Communication Skills: writing essays, negotiating differences, listening effectively

Problem Solving and Critical Thinking: Analytical thinking, connecting ideas, creating new ways to

handle an issue, teaching and coaching others, synthesizing ideas

Human Relation Skills: understanding verbal and non-verbal communication, working with diverse

groups, appreciating differences, teaching/coaching others, teamwork, helping others

Organizational Skills: coordinating events, delegating responsibility, evaluating, time management,

assessing needs, planning, designing

Research Skills: researching information analyzing data, investigating, recording information

NEW GRADS WITH NO FORMAL WORK EXPERIENCE

Skills can be acquired at school, work, or home, or through internships, leisure, and volunteer activities.

Recent college grads, with no formal work experience, can also include a summary on their resume. You

might not have formal work experience, but you do have academic accomplishments worth mentioning

such as the degree you earned and leadership experience in clubs/organizations or class projects you

led. You can even talk about a leadership role in a sport you participated in. If you have an interest or

passion in an area, mention it. For example, passionate in architecture or interested in startups and

technology. You can also list hard skills (proficiency in tools or technologies such as Java Programming,

Photoshop, MS Excel, etc.) or soft skills (teamwork, adaptability, effective communication, organization,

empathy, dependability, etc.) Again, pay close attention to the job description and be sure to mention

how you meet the preferred qualifications. For a list of hard and soft skills, visit

https://www.indeed.com/career-advice/resumes-cover-letters/soft-skills.

SKILLS ACQUIRED AS PART OF A TEAM RESEARCH PROJECT

Think broadly about the skills you acquired as a student. By simply completing a research project in a

class, you had to learn to use different apps and tools to work together. The skills you learned might

include the following: display flexibility, meet challenges, follow through, direct others, proof and edit,

translate concepts, organize, display patience, attention to detail, communicate effectively, overcome

obstacles, work under pressure, display persistence, time management, leadership.

TRANSFERABLE SKILLS DEVELOPED IN COLLEGE

Many jobs require the completion of a college degree as a minimum qualification. Employers know you

obtained a critical skill set by simply obtaining an education. Some of the skills you gain are:

Insummary, be creative and include statements that capture the key qualities, keywords, skills,

attributes, accomplishments, and experiences that directly relate to the job you want. Let the job

description be your guide. Impress the employer with a well written summary. Remember, the entire

goal of your resume is to get an invitation to an interview.

Enthusiastic, highly motivated Economics student with proven leadership capabilities, who likes

to take initiative and seek out new challenges. Associated Student Body President for two years

Computer Science graduate passionate about data engineering and machine learning. Highly-

capable leader, having led multiple Senior class projects to completion. Proficient in a range of

modern technologies including Python, Java and Scala

Mathematics student passionate about statistics and data analysis. Proven project leader. Served

as a Student Trustee and member of the Honor Society . Presented at the 2020 “Transfer

Honors Conference" on research related to random process theory and data analysis

Dynamic, enthusiastic, and conscientious Office Professional with extensive experience in a

variety of office settings, proven ability to work well with others in a fast paced working

environment. Highly motivated people-person with extensive customer service experience

Creative graphic artist with 5 years’ experience working with top brands using Adobe Illustrator,

Photoshop and other Adobe Suite software. Highly motivated and willing to do additional work

to gain valuable experience

Examples of Professional Summaries Statements:

EXPERTISE INCLUDES

Now, let's practice! Write your own Professional Summary below.

Administrative Skills

Alpha/Numeric Filing

Customer Service

Effective Coordinator

Solutions Oriented

Reliable

Committed

Collaborator

Project Management

Leadership/Motivation

Multi-line Telephones

Organizational Skills

_________________________________________________________

Schools you have attended, such as community college and/or four-year university,

professional and/or technical schools in reverse chronological order (most recent on top)

List name and location of school(s), including city and state

Date of graduation and name of degree(s); also include minor or concentration

Relevant coursework (courses that are pertinent to the specific position you are applying for)

Include your grade point average (GPA) if it's required for a job/internship

Honors/academic achievements

If you earned your education more than 10 years ago, you might want to consider leaving off

the year

An education section highlights your relevant schooling and academic training. If you have

substantial work experience, the education section may be very brief if you are a currently

enrolled college student or a recent graduate; however, you may want to build up this section

substantially.

It is recommended to list schools from which you have degrees, certificates, or related training,

including related coursework if your experience is limited. If you have attended multiple

schools, list the place where you are currently earning a degree or certificate. Don't forget to

list workshops and seminars you have attended that are relevant to the job too. Once you have

attended college, do not list high school information.

TIP: List education near the bottom of your resume unless it is highly relevant to your new

position and/or you are a new graduate. Remember to list your most recent educational

experience first.

Education Section Includes:

Let's practice! List your education and training below.

Associate of Arts in Social and Behavioral Sciences May 2020

Certificate in Accounting May 2019

Citrus College, Glendora, CA

Achievements: Dean's List Fall 2017, Fall 2018, Spring 2019

Related Coursework: Intercultural Communication, Intro to Accounting, Principals of Real Estate,

Management and Human Resources

Biotechnology Certificate December 2019

Citrus College, Glendora, CA

Relevant Courses: Applied laboratory skills relevant to the biotechnology industry, beginning with

introductory coursework in biotechnology, biology, chemistry, and mathematics.

Dental Assisting Certificate (CODA Accredited Program) May 2019

Citrus College, Glendora, CA

Completed Board of Dentistry-approved radiology course

CPR Certification December 2018

EXAMPLE 1:

EXAMPLE 2:

EXAMPLE 3:

___________________________________________________________

Internships

Volunteer work

Service-learning

Student leadership

Athletic teams

Ministry experience

Mention specific computer programs used in the industry

State skills the employer is looking for, such as "excellent communication skills"

Key words and terms like "management" or "accounts payable"

Include words that convey positive attitude in the workplace like team-player, involved with,

contributed to, served on, or volunteered to

The experience section of your resume can refer to paid or unpaid positions.

Think about past jobs or positions such as:

In order to show that you are a good cultural fit for the company, try using key terms that the

company uses to describe itself on the company website or in the job description. Focus on the

relevant keywords listed in the job description too, especially if it is known industry jargon. For

each skill, think of several accomplishments from your past work history that illustrate that skill.

Examples of keywords might include:

Summarize your contribution to the position, achievements, and/or responsibilities. Always use

bullet points; they draw the eye and keep your information organized. Don’t write paragraphs of

information. Challenge yourself to use the fewest words to express meaning and write in

sentence fragments.

Make sure to use action verbs to begin your statements. Use the present tense with your action

verbs when describing a role you are currently in (and the past tense when describing a past role).

This should not be a job description but instead should illustrate your accomplishments,

achievements, and results.

DO NOT use “I statements” or put periods at the end of bullets. DO NOT include the words

"duties" or "accomplishments" in your work experience.

Experiences should be categorized, based on the job description, to draw the employer’s eye to

your most relevant experiences first. Consider creating two sections, one titled RELATED WORK

EXPERIENCE and another titled OTHER EXPERIENCE.

While employers want to see enough work history to understand the depth of your experience,

there is no need to list every job you have ever had, especially if you have more than 15 years of

experience, or the job from your distant past have no relevance to what you are looking to do

right now.

Position title

The name of the company, city, and state

Dates of employment (month and year)

3-4 bullet points focused on your accomplishments, not your duties, and tailored to the

position

Quantify whenever possible ($'s, #’s, and %’s are effective)

Listing an accomplishment you are proud of that shows you have the skill for this position

Listing the problem you solved and the results

A time when you positively affected the organization, the bottom line, your boss, your co-

workers, your clients

Any awards, commendations, publications, that you achieved and relate to your job objective

Any projects of which you are especially proud

An occasion when someone noticed the work and skills you displayed

Include only the most relevant positions held. In fact, if you have over 10-15 years of work

experience, you can either exclude previous roles (for instance, ones that bear no relation to the

job you’re aiming to secure) or extend your resume to two pages.

You should always aim for a one-page resume, but if all of your previous roles critically relate to

the job for which you are applying, extend your resume to two pages or consider a functional

format resume if skills you used were similar in different positions you held.

FORMAT each work experience you decide to list with the following information:

To set yourself apart from other candidates, you need to write specific achievements for your

position.

Think about:

All of these things demonstrate the “value” of your work to a previous employer, now continue to

the next page to help you brainstorm accomplishments.

Made money for the organization?

Saved money?

Saved time?

Streamlined a process?

Solved a specific problem?

Attractednew customers?

Built relationships?

Advance more quickly than your peers?

Receive increasing responsibility?

Take on responsibilities for full-time staff?

Handle confidential information?

Supervise anyone?

Suggest new ideas that were adopted?

Consistently meet or exceed quota?

Have you...

Did you...

$5,000 annually on office

supplies

Action Verb Subject/Task Specific Results

Operated and balanced

Implemented

Saved

cash register with 100% accuracy

maintenance program

that reduced equipment

downtime by 20%

by negotiating with supply

companies

$5,000 annually on office

supplies

An accomplishment that you

are proud of that shows

you're good at this

profession

A problem you solved and

the results

A time when you positively

affected the organization

Awards, commendations,

publications

Quantifiable results that

point out your skill

A skill that will benefit the

next employer

RESUME TIP

You can list:

Let's practice! List your work experience below with

3-5 bullet points explaining your accomplishments.

Operate and balance cash register with 100% accuracy

Consistently meet sales goals by providing excellent customer service

Co-develop on-the-job training program to teach new employee sales techniques, cashiering,

and store policies, which ultimately reduced training time from 4 weeks to 3 weeks

Assist with monthly inventory; ensure store meets corporate store design requirements to

help boost sales by 10%

Sales Associate June 2016 - Present

The GAP, Claremont, CA

________________________________________________________

Speaking other languages

Typing speed

Proficiency with hardware or software applications

Social media, etc.

Proficient in Microsoft Office

Hypertext Markup Language (HTML)

Dreamweaver

Skilled in Microsoft and Windows computer systems

Advanced knowledge of Adobe Photoshop

Working knowledge of Adobe Illustrator

Using a PH meter

Experience using a spectrophotometer

Ability to clean/sterilize equipment

Only list hard skills, which are teachable abilities that are based on facts, such:

Examples:

COMPUTER SKILLS (software and hardware programming languages):

LANGUAGE (include level of fluency): Fluent in Spanish, both written and oral

TECHNICAL/LABORATORY (techniques, tools, processes if applicable)

Now, let's practice! List your skills below.

________________________________________________________

Do not be shy to include skills relevant to the job

Emphasize skills acquired such as leadership, team roles, and work

Achievements

You can include clubs, sports, volunteer, and community activities

Athletic, academic and/or community awards

Scholarships received

Honor societies

Perfect attendance

Clubs you have joined

Events/initiatives you have started or participated in

Leadership positions

Any involvement with sports, art, music, or affiliations

You can list these things as a bulleted list in their own section or under EDUCATION.

People sometimes gain skills and industry knowledge from extracurricular activities or hobbies.

This area can include any of the following:

Examples:

Macy's Department Store Top Sales Performer, March 2018

Volunteer at the Cancer Society Annual Fundraiser, 2016 and 2018

Martin Luther King Jr. Award, 2018

Community College, Citrus College, Dean’s List, Fall 2018 and Spring 2019

Now, let's practice! List your accomplishments below.

REMEMBER

Include hobbies

only if relevant to

the job.

_________________________________________________________

Professional Profile and Summary of Qualifications

Skills, Expertise, and Proficiencies

Work and Employment

Education and Training

Awards and Recognition

Co-Curricular

Professional Memberships

Professional Associations

Associations

Memberships

Leadership and Service

Publications

Published Articles

Leadership Experience

Community Involvement

Co-Curricular Activities

AthleticInvolvement

Co-Curricular Involvement

VolunteerContributions

Volunteer Affiliations

Volunteerism

Volunteer Experience

Civic Involvement

Community Activities

Community

Reinvestment

Presentations

Conventions

Conference Presentations

Honors and Awards

Academic Honors

Recognitions

Achievements

Accomplishments

Notable Achievements

Scholarships

Special Recognition

Educational Qualifications

Academic Experience

Academic Background

Educational Training

Formal Education

Relevant Projects

Education and Training

Professional Training

Related Coursework

Related Projects

Professional Development

Continuing Education

Licenses

Credentials

Certifications

Apprenticeships

Education

Internships

Work Experience

Related Employment

Related Experience

Career Experience

prior Experience

Professional History

Career Background

Military Experience

Freelance Experience

Professional Experience

[Industry] Experience

Career History

Career Highlights

Relevant Experience

Experience

Internship Experience

Employment History

Experience Highlights

Career and Achievements

Professional Achievements

Signature Achievement

Professional Profile

Profile

Professional Summary

Career Profile

Summary of Qualifications

Qualifications Summary

Objective

Personal Snapshot

Career Summary

Professional Objective

Career Objective

Professional Profile

Profile

Professional Summary

Career Profile

Choose Your Resume Sections

Summary of Qualifications

Qualifications Summary

Objective

Personal Snapshot

Career Summary

Professional Objective

Career Objective

ANITA JOB

Chronological Resume Sample

PROFESSIONAL PROFILE

EDUCATION

Financial analysis, risk analysis, and working knowledge of balance sheets

Highly proficient in MS Excel, Word, PowerPoint, Access, and internet tools

Innovative problem solver with an advanced ability clarifying problems and evaluating alternatives

Reliable, purposeful, and solutions oriented

RELATED EXPERIENCE

Associate of Arts in Degree in Accounting Anticipated Graduation June 2020

Citrus College, Glendora, CA

Related Coursework: Computer Keyboarding, Microsoft Office Word-Expert, Office Systems and Procedures,

and Administrative Office Management

OTHER EXPERIENCE

Promptly responded to 15-50 telephone calls and email requests per hour from faculty, staff, and students

Equip users with the information and skills necessary to effectively use campus wide technology

Assess and forward complex calls to specific information system specialists when needed

Created a certified staff payroll handbook and oversaw its completion to ensure quality payroll procedures

Collected, inspected, and processed over 60 employees' timesheets daily

Calculated and recorded hourly rates for private wages and state and federal certified wages

Updated employee records and generated daily reports using QuickBooksPro accounting software

Recorded daily incoming payments to assist accounts receivable

Reconciled General Ledger with bank statements to ensure accurate records

Prepared bid reports and checked for accuracy upon submission

Computer Inform Systems Help Desk Azusa Pacific Univ, Azusa, CA Sept 2018 - Present

Payroll Officer ABC Company, Inc., Los Angeles, CA Summers 2018 & 2019

Administrative Assistant San Dimas Law Firm, San Dimas, CA Summer 2016

OTHER EXPERIENCE

Supervised part-time sales associated to encourage and ensure impressive customer service

Enthusiastically interacted with customers to meet their shopping needs

Calculated and recorded daily sales outcomes and submitted concise sales reports

Part-Time Assistant Manager Summer 2017

The Body Shop, Arcadia, CA

Chico, CA 91710

(909) 555-5555 | [email protected]

Financial Club, Vice President, Community College

California Society of CPAs

Wiley Wingspan

Team Player

Problem Solving

Fluent in Spanish

SUMMARY OF QUALIFICATIONS

Organized bilingual college student with strong administrative, accounting, and bookkeeping skills. Ability

to build strong relationships with colleagues and work with diverse populations. Team player with a

comprehensive drive to excel professionally. Demonstrated efficiency to acquire new skills while meeting

and exceeding deadlines.

Skills Include:

Awarded for outstanding academic achievement

Oversaw inventory control, ordering, and preparing reports for businesses encompassing more than 30%

of profits

Managed safety regulations according to OSHA regulations

Practiced confidentiality with all sensitive employee records and financial data

Assisted with special events, helped in planning, promoting, and execution of events

Proven ability to present excellent written work in all company evaluations

Adept at handling multiple tasks in an organized manner, ensuring 100% accuracy

Excellent working relationships with important clients, upholding company image

Experience interacting with vendors and building vital working relationships

Developed key relationships with customers and identified important issues to achieve high customer

satisfaction levels

EDUCATION

Citrus College, Glendora, CA August 2016 - Present

Major: Business Administration

HONORS AND AWARDS

Citrus College, Glendora, CA: Dean's Honors Fall & Spring 2016-2017

Community Foundation Scholarship

PROFESSIONAL ACCOMPLISHMENTS

Inventory

Events Promotions

Building Relationships

Task Management

Event Coordination

Innovative

Functional Resume Sample

______________________________________________________________

(626) 444-3939 | [email protected] | Glendora, CA 91741

Customer Service

Troubleshooting

Organized

JENNIFER M. STUDENT

Upland, CA 91765

Administrative Skills

Effective Coordinator

Multi lineTelephones

Alpha/Numeric Filing

Experienced in a variety of environments with expertise in administrative assistance, organization, and

attention to detail

Well-developed communication skills and experience in handling multi-line telephones along with

balancing the demands of coordinating office responsibilities

Efficient, reliable, and extremely thorough in all professional situations

Excellent talent for reading the customer, collecting information, and providing appropriate solutions

Professional appearance with proficiency in greeting customers/clients and creating a comfortable

environment

Strong problem-solving skills as well as extremely performance driven

Experienced in accepting a variety of projects and working them to completion in a team atmosphere or

independently

Not afraid of taking on new tasks and capable of accepting challenges and providing solutions on all

projects

Outstanding active listening and assessment skills with positive results-oriented solutions

OFFICE PROFESSIONAL

Dynamic, enthusiastic, and conscientious Office Professional with extensiveexperience in a variety of office

environments and proven ability to work well with others in fasy-paced working conditions. Highly

motivated people-person with extensive expertise in the travel industry. Learn and adapt quickly and

demonstrate excellent verbal and written communication skills.

EXPERTISE INCLUDES

PROFESSIONAL EXPERIENCE

Administrative Support

Customer Service

Leadership and Teamwork

CAREER PROGRESSION

Office Assistant |Imperial Tour and Travel | Ontario, California | 2015 - Present

Receptionist| ABC Company | Upland, California | 2012 - 2015

Sales Associate | Novena | Upland, California | 2010 - 2012

EDUCATION

Citrus College, Glendora, CA Anticipated June 2020

Associate of Science Degree in Business Administration

G.P.A. 3.7

VOLUNTEER EXPERIENCE

Building Assistant: Habitat for Humanity, Rancho Cucamonga, CA

Volunteer: Brulte Senior Center, Rancho Cucamonga, CA

Leadership& Motivation

Project Management

Team Leader

Committed

Flexibility

Organizational Skills

Supervisor

Customer Service

______________________________________________________________

909-555-1212 [email protected]

Combination Resume Sample

Shirley Ann Owl

Glendora, CA 91741 - [email protected] - (626) 888-9898

www.linkedin.com/in/shirleyannowl

PROFESSIONAL SUMMARY

Highly skilled at performing due diligence on potential suppliers around the globe, negotiating contracts,

controlling corporate risk, and minimizing costs. Corporate procurement professional with 3 years of

experience in the high-end retail apparel industry.

EDUCATION

Associate of Arts in Social and Behavioral Sciences June 2020

Certificate in Accounting December 2019

Citrus College, Glendora, CA

Achievements: Dean's List Fall 2017, Fall 2018, Spring 2019

Related Coursework: Intercultural Communication, Intro to Accounting, Principals of Real Estate,

Management and Human Resources

Workshop: Leadership in the 21st Century, American Association Conference, Anaheim, CA 2017

EXPERTISE INCLUDES

Operate and balance cash register with 100% accuracy

Consistently meet sales goals by providing excellent customer service

Co-develop on-the-job training program to teach new employee sales techniques, cashiering, and store

policies, which ultimately reduced training time from 4 weeks to 3 weeks

Assist with monthly inventory to ensure store meets corporate store design requirements to help boost

sales by 10%

Proficient in Microsoft Office

Hypertext Markup Language (HTML)

Dreamweaver

Fluent in French and Spanish, written and oral

The GAP Store Top Sales Performer, March 2018

Volunteer at the Cancer Society Annual Fundraiser, 2017 and 2018

Martin Luther King, Jr. Award, 2018

EXPERIENCE

Sales Associate June 2016 - Present

The GAP, Claremont, CA

COMPUTER SKILLS

LANGUAGE SKILLS

HONORS & AWARDS

Administrative Skills

Alpha/Numeric Filing

Customer Service

Effective Coordinator

Organizational Skills

Flexibility

Committed

Collaborator

Project Management

Leadership/Motivation

Multi-line Telephones

Organizational Skills

MAC and PC proficient

Advanced knowledge of Adobe Photoshop

All letters should be in formal business letter format, matching the layout of your resume:

Justify all of your text to the left, with your text single spaced (except for double spacing

between paragraphs) and 1 inch margins on all sides of the document

Include the following in order: your full name and address; the date in month, date, year

format; the recipient's name and address

When possible, address the letter to a specific employer

Mention the title of the position you are applying for

Include the Job Reference Number if applicable

Name the job you are applying to and where you saw or heard the advertisement

If applicable, include a reference to the person(s) you spoke to about the opening

Briefly sum up your value to the employer by stating what interests you in the organization

and position

Use this paragraph to sell your qualifications/skills/experiences and convince the

employer you are the ideal candidate for the position

Cite specific examples where the match is between you and the position, focusing on

results and accomplishments

Point out relevant work experience and/or educational training

Be specific by using the position posting requirements as your guide; be sure to identify

key words and industry specific terms 

Group your qualifications according to themes and prove points by using examples

Express interest in the company by stating how you connect to the company’s mission,

products or services, ventures, etc.

Try not to repeat the same information on your resume, elaborate on accomplishments

Don’t draw attention to what you lack in qualifications

Thank the recruiter or employer for their time and consideration

Mention that you would like to provide more information in an interview

Include your phone number with the best times to reach you, and your email address

Refer to your enclosed resume (optional)

Explain what you want to have happen; ask for a response or mention how you will follow-up

Send your resume without a cover letter

Send written material with typos

Send a photocopy

Be negative

Tell employers what they can do for you

Rehash your resume or include too much detail

Say anything about your lack of experience

Use clichés

Include false or unproven claims about your abilities

Wait for the employer to follow up with you

Address your cover letter to a named individual

Provide your contact information

Follow the format of a standard business letter and use business language

Keep your letter to one page

Tailor your letter to the position and speak to the job's requirements

Show company research and knowledge

Demonstrate value added

Be brief and to the point

Project confidence and enthusiasm and clarify why you should be hired

Make the most of the opening paragraph

Minimize "I" statements, monotonous sentence structure, and rambling text

Use action verbs and key words

Proofread your letter

Track all correspondence for follow-up

Stick to the basics when developing your cover letters, and use your "pitch" to emphasize how

you can meet the employer's needs. Your letter should clarify key strengths and abilities suited

to the role, and give brief context showing your familiarity with and interest in the opportunity

and the organization.

Now, let's practice! Fill out the Employer's Wish List below!

What are the primary skills and qualities sought by the employer? This may include

attributes and qualifications not expressly stated in the job description.

What internship/job are you seeking?

Who is the recipient of your application? (Name, title)

How did you learn about the position? (Examples: database posting, referral, news article, company website)

Related Experiences: List your work, internship or

volunteer roles, organization membership, or

coursework most similar to the role you are seeking.

Relevant Supporting Evidence: List the skills and

qualifications developed through your experiences

that align best with the employer's wish list.

What interests you most about this internship/job? Why would the role's tasks and responsibilities be a good

fit for you?

As a potential employee, what interests you most about this organization? What distinguishes this organization

from others that do similar work?

___________________________________________________________

December 14, 2019

Mrs. Candice Summers, Owner

Cowboy Industries

1122 W. Creative Blvd.

Glenkirk, CA 90123



Dear Mrs. Summers,



It is with great interest and enthusiasm that I apply for your lead sales position in the Boots and

Hats Division of your company. Having previous sales experience and a proven track record of

success in surpassing sales targets, I firmly believe that my personality and work experience all

make me the ideal candidate for your position. As a talented and experienced sales assistant

currently, I am very familiar with key competencies required to become your lead sales

associate. I infuse everything with a positive “can do” attitude. My supervisor, Cindy Menzel,

encouraged me to apply for the position. She is sales manager and works directly with your

sales associates at Cowboy Industries.



I am a detailed-oriented recent college graduate (3.6 GPA) who earned her Associate of Science

in Business Administration from Citrus College. While in college, I managed to accrue 3 years

of related work experience. I had the privilege of working for The Gap in a Sales Associate role

where I learned valuable professional skills such as customer service executive support, and

operations management. In both my professional and academic life, I have been consistently

praised for being adaptable and hardworking, which was demonstrated by earning the

distinguished employee of the month award two times in a row. Whether working on academic,

extracurricular, or professional projects, I apply excellent communication skills, solid

interpersonal skills, and strong business acumen. I have also acquired excellent retail and

merchandising skills. I believe the hands-on work experience paired with my educational

background in business makes me well suited for the job. My high grade point average attests

to my strong work ethic. I am charismatic, friendly, dedicated to the highest quality of work. I

have enclosed my resume and a copy of my two business certificates for your review.



I am impressed with your company due to the amazing design and quality craftsmanship of

your western wear. Your forward thinking marketing practices and business model is what

attracts me to your company. I welcome the opportunity to discuss how I can help advance

your company’s profit margin. Please contact me at 626-914-2323 or via email at

[email protected] to arrange for a convenient time to meet. I will telephone your

secretary next week and, if possible, arrange a personal interview.

Sincerely,

Sherrly Ann Owl



Enclosure: Resume

Business Certificates

If references are requested, you will need to submit their names and contact information on a

separate sheet of paper. Do not list them on your resume. References are usually listed on a

job application or requested at the end of an interview. Just remember to have them handy

when you are applying for a new job.

Your reference template should follow the same look and feel as your resume, with the same

fonts and colors. This way, if you submit them together, it looks consistent and professional.

Have at least three people in mind who are willing to endorse your work habits, skills, and your

accomplishments. Usually, three references are enough. Do not overwhelm the employer with

too many choices.

References should be able to provide a true assessment of your character, work ethic, and

personality. Ideally, references should come from former employers, but you can also request

one from customers you have served, teachers, former co-workers, friends, family members,

etc. Having said this, use your family and friends sparingly, as it could be viewed as

unprofessional and can give the impression that you do not have legitimate references.

Preferably, list those that can speak highly of you in a job with your longest work history. Your

best references will be people who enjoyed working with you and are excited to discuss your

talents, so choose wisely and try to cultivate those relationships now, both inside and outside

of the classroom.

Be sure to request permission before you list anyone on your reference sheet. Help your

recommender recall specific examples that highlight why you are the best candidate.

Do not forget to periodically update them on your progress and ask if they can continue being

a reference for you. Most importantly, remember to thank them for their time whether you

obtain the job or not. A thank you note goes a long way, but an email or phone call works just

as well! Showing gratitude helps cultivate these important connections.

Shirley Ann Owl

Glendora, CA 91741 - [email protected] - (626) 888-9898

www.linkedin.com/in/shirleyannowl

REFERENCES

NAME OF REFERENCE

Title at their organization

Organization name

Street Address

City, State, and Zip Code

Daytime Phone Number

Email Address

Reference description includingwhere you worked together, when you worked together, and your working

relationship. Feel free to mention any projects you worked on or skills you acquired that this reference

might discuss.

DR. KENNETH GABLE

Professor, Social and Behavioral Sciences

Citrus College

1000 Foothill Boulevard

Glendora, CA 91741

(626) 914 - 8444

[email protected]

Dr. Gable was my professor through numerous courses I completed to earn my Associates of Science in

Social Sciences at Citrus College. He nominated me for student of the year and asked me to serve as a tutor

for his research methods class.

JENNIFER SMITH

Supervisor, Project Lead

East Los Angeles College

Los Angeles, CA 91754

(323) 265 - 8650

Ms. Smith was my direct manager while I worked as an outreach specialist for Bridge to Geo Sciences from

2016 to 2017. I was selected as Employee of the Month under her leadership.

Use these strong, descriptive verbs in your resume and cover letter to highlight your

accomplishments and the impact that you had in your position. The categories below are only

suggestions; use the best verb to describe your accomplishments, even if it is listed in a

category that you have not experienced (yet).

CREATIVE

built

changed

composed

conceived

conceptualized

created

customized

designed

developed

devised

established

generated

illustrated

improvised

invented

performed

preserved

redesigned

restored

shaped

transformed

FINANCIAL

adjusted

allocated

appraised

audited

balanced

budgeted

calculated

conserved

doubled

eliminated

exceeded

financed

gained

increased

invested

maximized

minimized

projected

reconciled

reduced

secured

HELPING

advised

aided

assisted

clarified

coached

consoled

consulted

counseled

encouraged

facilitated

inspired

mediated

mentored

referred

served

strengthened

treated

LEADERSHIP/

MANAGEMENT

accelerated

achieved

advanced

approved

assigned

attained

authorized

chaired

controlled

delegated

determined

directed

enforced

ensured

executed

formalized

founded

governed

hired

influenced

initiated

led

managed

motivated

oversaw

presided

prioritized

promoted

rated

recommended

selected