iOS and Android Inbox App to Google
An HTTPS TLS 1.2 connection with AES-256 cipher. This connection uses the Gmail API protocol with OAuth 2.0 authentication.
iOS and Android Inbox App to Office 365 (Exchange Online)
An HTTPS TLS 1.2 connection with AES-256 cipher. This connection uses the Exchange ActiveSync (EAS) protocol or the Office 365
API protocol, each with OAuth 2.0 authentication.
iOS and Android Inbox App to On-Premises Exchange (2019, 2016, and 2013)
An HTTPS TLS 1.2 connection. The Exchange server decides the TLS version and cipher. This connection uses the Exchange ActiveSync
(EAS) protocol with username and password basic authentication.
Salesforce, Hyperforce, and Amazon Web Services (AWS) Servers
Storage
When an Inbox license is enabled, servers and databases are hosted on Hyperforce and built on public cloud infrastructure, such as
Amazon Web Services (AWS).
Important: An Inbox license comes with Einstein Activity Capture. However, you can enable Inbox with or without enabling the
Einstein Activity Capture feature. Because both features use the same data, the data is stored on Hyperforce, regardless of Einstein
Activity Capture being on.
Review details about what data is captured and stored, and how the data is used.
How Data is UsedAdditional DetailsWhat Hyperforce Captures and
Stores
Einstein Activity Capture uses the data to
display events in the activity timeline and
the Salesforce calendar.
Inbox uses the date for the Insert Availability
and Recommended Connections features.
Calendar events include all event data that
comes from users’ connected Microsoft or
Google accounts. They don’t include event
attachments.
Calendar events
Contact data is used by other Salesforce
features, such as Einstein Email Insights.
The details include contact data from what’s
displayed in the Contact Profile screen from
Gmail, Exchange, or Sales Cloud.
Contact details
Einstein Activity Capture and Inbox use the
data to connect users’ email accounts to
Salesforce.
The information includes details about users’
connected Microsoft or Google accounts,
including email address, server, and domain.
Email accounts
Einstein Activity Capture doesn’t currently
use the attachment metadata.
Inbox uses the attachments and metadata
for the Send Later feature.
The metadata for email attachments is
included. For Einstein Activity Capture, the
attachments themselves aren’t stored or
shown on the activity timeline.
For Inbox, the Send Later feature stores the
attachments until the email is sent.
Email attachments
During Inbox’s email send action,
attachments can be Email Attachments
dynamically fetched from the Google or
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Salesforce, Hyperforce, and Amazon Web Services (AWS)
Servers Storage
Outlook and Gmail Integrations with an Inbox License