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5073.Rev066 Updated 10.12.2022
Microsoft Non-Supported
Operating Systems
• Per Microsoft, Windows 7, Windows 8.0, and Server 2008 and older operating
systems have reached end-of-life, meaning security risks are no longer being
addressed for these platforms. Therefore, Patterson no longer recommends its
continued use.
• Eaglesoft Support will provide best effort support to resolve customer issues.
• Though Eaglesoft may still operate on non-supported OSs it is not suggested.
• Scheduled tasks fail to start/stop the Eaglesoft Database
• Pin Pad usage is not supported on Server Operating Systems.
• Only supported with Eaglesoft V21.00.18 and higher
• See FAQ 39877 for additional known issues
• CAESY Enterprise is not supported on Server Operating Systems.
• Must be wired to the network, cannot use a wireless connection.
• Pin Pad usage is not supported on Server Operating Systems.
• Only supported with Eaglesoft V18 and higher.
• CAESY Enterprise is not supported on Server Operating Systems.
• Must be wired to the network, cannot use a wireless connection.
• Due to driver incapability, pin pad usage on Server 2012 is not supported.
• Only supported with Eaglesoft V17 and higher.
• CAESY Enterprise is not supported on Server Operating Systems.
• Must be wired to the network, cannot use a wireless connection.
• User Account Control (UAC) must be turned off.
• CAESY Enterprise is not supported on Server Operating Systems.
• Must be wired to the network, cannot use a wireless connection.
• Only supported with Eaglesoft V17 – 19.10
• Eaglesoft SDK Service requires Windows 7 or newer Operating Systems.
• No version of Windows Home is supported for use with Eaglesoft.
• This includes Windows 8 and 8.1 Standard and With Bing versions.
• All versions of Windows Server OSs specified above as part of the Hardware
Requirements are only supported on a Dedicated Server.
• Not recommended for workstation or single user mode installs
• Recommended to perform weekly reboots of your physical dataserver to allow
Windows updates to install and for the OS to be freshly loaded each week.
• No version of Small Business Server is supported for use with Eaglesoft.
• Not supported with Eaglesoft 15.00, 15.50 for Canada Eaglesoft, or below, except as
a dedicated server.
• SmartDoc will not work on a 64-bit OS in Eaglesoft 15.00, 15.50 for Canada
Eaglesoft or previous versions.
• CAESY Enterprise is not supported on Windows XP Professional 64-bit.
• VeriFone pin pad USB model will not work with 64-bit OS. Need to use VeriFone
serial pin pad with a 9-Pin Serial to USB adapter
• Digital product requirements and compatibility are subject to change. Please refer to
the device manufacturer website for the most up-to-date system requirements and
operating system compatibility information.
• It is recommended to have all computers on the network be part of the same
Workgroup\Domain.
• Recommended that all machines be on the same IP Address Scheme.
Domain\Workgroup
Permissions Configuration
• Local Administrator rights are required to install Eaglesoft onto a computer.
• User must have Administrator rights on local workstation in a workgroup.
• User must have Administrator Group membership on local workstation in a domain.
• Standard industry best practices recommend that servers providing a domain
controller function remain sole purposed and that you refrain from installing
other applications on them.
• Eaglesoft Version 16 and above is supported with the use of Parallels 7 Desktop for
Mac and Boot Camp 3.0 on iMac 27 and iMac 21.5 with the minimum of Mac OS X
10.6, Windows 7 SP1 (32 or 64-bit), Intel Core i5 Processor and 4 GB of RAM.
• Due to the many different modes/configurations of Parallels 7/Boot Camp and lack of
adequate driver support, no peripheral hardware can be guaranteed 100% functional.
• See FAQ #16000 for setup help, settings and known issues with Eaglesoft.
ES V18 and Above Fast CheckIn
• Will no longer install on a Server Operating System.
• Not supported on Windows 10, Windows 11, and Server 2016.
Supported Windows Tablet
For Use in Fast CheckIn and
Eaglesoft
• Microsoft Surface Pro (2017) and Surface Pro 6
o For suggested settings and tips for best experience, please visit
FAQ 26084 for more information.
o For Surface Pro (2017 Model) Core i5 variant is required
Note: The attached keyboard must be used for the proper experience with Fast CheckIn.