3. Placement of camera. Try to have the camera at the same level as your head, not on
the far below or above. Find a stable place for your camera and avoid moving it around.
4. Framing and background. Check what you see in your frame, try to have your head
and upper body represented. Remember that other participants can see what is behind
you in the image. Teams has an option to blur the background or select a stock
background.
5. Use headphones or a headset with a microphone in order to eliminate echoes.
6. Cut out the background distractions. If you are conducting your video conference
from home, consider using a space where you are alone. Turn off televisions, radios and
any other audio-visual distractions.
7. Find a location with a strong signal. Stay close to the access point for WiFi. If you can,
connect your laptop through a cable to the network.
Troubleshooting
If you lose sound or video, try refreshing the browser window or try to log out and
reconnect to the meeting via link sent by the coordinator.
Managing audio settings in a Teams meeting
If people in a meeting can’t hear you, you might be muted, or you might not have
configured your mic correctly. To change your speaker, microphone, or camera settings
when you’re on a call or in a meeting, select More options > Show device settings
in your meeting controls. Then, select the speaker, microphone, and camera options you
want.
System requirements
A computer (PC or Mac) or mobile device (iOS or Android). High-speed internet
connection, a minimum of 25 Mbps of upload and download.
When joining from the browser without an app download the latest versions of Microsoft
Edge and Google Chrome are supported. Desktop apps for Microsoft Teams on Windows,
MacOS, as well as mobile apps for iOS and Android, are available in the links below.*
D E S K T O P M O B I L E
Windows 64-bit / Windows 32-bit Apple iOS
Mac Android
*For firewall issues, participants should contact their Mission’s technical focal points to
allow downloading of Microsoft Teams.