Travel: Cleartrip (Air) Direct Connect Travel Service Guide

Travel: Cleartrip (Air) Direct

Connect

Travel Service Guide

Last Revised: January 03, 2024

Applies to Concur Travel:

 Professional/Premium edition

 TMC Partners

 Direct Customers

 Standard edition

 TMC Partners

 Direct Customers

Travel: Cleartrip (Air) Direct Connect Travel Service Guide  i 
Last Revised: January 03, 2024 
© 2004 - 2024 SAP Concur All rights reserved. 
Contents 
Cleartrip (Air) Direct Connect .......................................................................................1 
Section 1: IMPORTANT – About this Guide ...................................................................1 
Section 2: Overview......................................................................................................1 
Section 3: End-User Experience ....................................................................................2 
Cleartrip Reservations ............................................................................................. 2 
Form of Payment .................................................................................................... 4 
Mixed-Content Bookings .......................................................................................... 5 
Section 4: Admin Experience ........................................................................................5 
Cleartrip Deposit Account Emails .............................................................................. 5 
Section 5: Configuration ...............................................................................................5 
Part 1: Professional and Standard Editions – TMC Setup .............................................. 6 
Step 1: Non-Disclosure Agreement (NDA) .............................................................. 6 
Step 2: Credentials ............................................................................................. 6 
Step 3: Mapping ................................................................................................. 6 
Step 4: Open up Queue in GDS ............................................................................ 7 
Step 5: Set Up Refund Request Queue in Concur Travel .......................................... 7 
Part 2: Professional Edition – Configuration in Concur Travel........................................ 7 
Activating Cleartrip ............................................................................................. 7 
Configuration for Mixed Content ........................................................................... 8 
Configuration for Passive Segments ...................................................................... 9 
Configuring Rules ............................................................................................... 9 
Part 2: Standard Edition – Configuration in Concur Travel.......................................... 11 
Activating Cleartrip ........................................................................................... 11 
Configuration for Mixed Content ......................................................................... 12 
Configuration for Passive Segments .................................................................... 13 
Configuring Rules ............................................................................................. 13 
Part 3: Professional and Standard Editions – Additional Steps .................................... 14 
Configuration for PNR Finishing........................................................................... 14 
Passive Segment Formats .................................................................................. 14 
Standard CB Remarks ....................................................................................... 15 
Section 6: GST-Compliant Invoices ............................................................................. 15 
Overview ............................................................................................................. 15 
Configuration for Professional and Standard Travel ................................................... 16 
Configuration for ORG Units – Required for Multiple GSTINs ................................... 17 
Section 7: Production Test Process ............................................................................. 17 
Section 8: FAQ ............................................................................................................ 18 
The Basics ........................................................................................................... 18 
Questions ............................................................................................................ 18 
Section 9: Profile Fields .............................................................................................. 22 

ii Travel: Cleartrip (Air) Direct Connect Travel Service Guide

Last Revised: January 03, 2024

Travel: Cleartrip (Air) Direct Connect Travel Service Guide iii

Last Revised: January 03, 2024

Revision History

Date

Revision Notes/Comments

January 03, 2024

Updated Section 6: GST- Compliant Invoice, Configuration for Professional and

Standard Travel section. Added paragraph.

July 25, 2023

Updated Overview section with note on SAP Concur UI themes; no other

changes

July 07, 2022

Updated FAQ > The Basics section re: guest booking, which is now supported

January 18, 2022

Updated the copyright year; no other changes; cover date not updated

April 14, 2021

Updated the copyright year; no other changes; cover date not updated

April 16, 2020

Updated Configuration, Professional and Standard Editions – TMC Setup section

February 14, 2020

Updated the copyright; no other changes; cover date not updated

June 19, 2019

Removed "Concur" from the cover; no other changes; cover date not updated

May 5, 2019

Cancellation now supported

March 29, 2019

Added information about India GST (Goods and Services Tax)

March 10, 2019

Updated the copyright; no other changes; cover date not updated

March 8, 2019

Note about Supported carriers in Concur Travel via Cleartrip are Indigo, Spice,

and Go Air. The current integration supports only domestic, intra-India flight

bookings, although Cleartrip may support more airlines and international

content outside Concur.

August 21, 2018

Updates throughout

July 9, 2018

Additional "cancellation" changes

July 2, 2018

Removed references to cancellation

January 2, 2018

Updated the copyright; no other changes; cover date not updated

Changed at least one reference to another Travel Service Guide.

August 30, 2016

Clarification for the TMC setup information

August 29, 2016

Added information about TMC setup

July 1, 2016

Updated screen shots to reflect UI enhancements

July 8, 2014

Now available in Standard Travel

February 21, 2014

New format – Updated!

Travel: Cleartrip (Air) Direct Connect Travel Service Guide 1

Last Revised: January 03, 2024

Cleartrip (Air) Direct Connect

Section 1: IMPORTANT – About this Guide

Be aware of the following:

• Infinite variables: Certain scenarios have an infinite number of variables or

extremely unusual circumstances, like rare cancellation or refund situations.

So, not all scenarios can be presented in this guide. Also, certain processes

may be influenced by third- or fourth-party providers. In some cases, you

must contact the provider directly.

• User interface, fees, rates, schedules: When other providers change their

user interface (for example, web site) or their fees/rates/schedules, they are

under no obligation to make SAP Concur aware of those changes. If a screen

sample in this guide is outdated because of a change made by a provider, we

will update that screen sample when we become aware of the change and at

our earliest convenience.

• Permissions: A company's admin may or may not have the correct

permissions to manage the feature described in this guide. If an admin needs

to manage this feature and does not have the proper permissions, they

should contact the company's SAP Concur administrator.

Also, the admin should be aware that some of the tasks described in this

guide cannot be completed by the company. In this case, the client must

contact their TMC (if a TMC provides their support) or SAP Concur (if SAP

Concur provides their support).

Section 2: Overview

NOTE: Multiple SAP Concur product versions and UI themes are available, so this

content might contain images or procedures that do not precisely match your

implementation. For example, when SAP Fiori UI themes are implemented,

home page navigation is consolidated under the SAP Concur Home menu.

Concur Travel has partnered with Cleartrip, to provide access to low-cost carrier

content for the domestic India market place, many of which are not available

through the GDS.

More details concerning Cleartrip can be found at: www.cleartrip.com/.

NOTE: Supported carriers in Concur Travel via Cleartrip are Indigo, Spice, and Go

Air. The current integration supports only domestic, intra-India flight bookings,

although Cleartrip may support more airlines and international content outside SAP

Concur.

 For information about India GST (Goods and Services Tax), refer to the GST-

Compliant Invoices section in this guide.

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Section 3: End-User Experience

Cleartrip Reservations

The user requests the flight search within India.

Note the following:

• The Flex Faring view must be enabled to see Cleartrip results.

• Multi-segment trips are not supported. If the user/arranger requests a multi-

segment trip, Cleartrip results will not be returned.

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The user sees and Cleartrip results noted with DirectConnect as the source.

The user clicks the name of the fare (link) to see a summary of the fare information.

The user clicks Fare Rules to see the extended version.

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The user purchases the ticket, and the booking appears on the user's itinerary.

When a user completes a Cleartrip Direct Connect booking, they will see a Cleartrip

Trip ID (shown in the sample below) in addition to Ticket Number(s). The Cleartrip

Trip ID is important to identify the booking if contact is made with Cleartrip. This

reference may also be important for tracking purposes for GDS bookings.

Cleartrip Direct Connect ticket/confirmation numbers are returned per leg.

Form of Payment

All purchases for Cleartrip are managed through a Deposit Account established with

Cleartrip by the client's TMC partner. For mixed-content trips that include Cleartrip-

source fares and GDS fares, a different form of payment can be collected for the

GDS portion only.

NOTE: If there is not enough money in the Deposit Account at the time of purchase,

the user/arranger will receive an error message and the trip will not be processed.

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Mixed-Content Bookings

If enabled, the user/arranger can create their own mixed-content itinerary,

containing Cleartrip content as well as GDS content in the same PNR. The

user/arranger will see results from both sources.

Section 4: Admin Experience

Cleartrip Deposit Account Emails

All payment is managed via the Deposit Account. The TMC partner is responsible for

managing funds in the deposit account; Cleartrip will manage funds in a mirror

virtual deposit account.

Section 5: Configuration

Follow the appropriate steps for your edition of travel:

6 Travel: Cleartrip (Air) Direct Connect Travel Service Guide

Last Revised: January 03, 2024

• Part 1: Professional and Standard Editions – TMC Setup

• Part 2: Professional Edition – Configuration in Concur Travel

– or –

Part 2: Standard Edition – Configuration in Concur Travel

• Part 3: Professional and Standard Editions – Additional Steps

 For more information about configuring for India GST (Goods and Services

Tax), refer to the GST-Compliant Invoices section of this guide.

Part 1: Professional and Standard Editions – TMC Setup

The following steps are required for the configuration of TMC credentials with

Cleartrip.

Step 1: Non-Disclosure Agreement (NDA)

The TMC and Cleartrip sign an NDA, subject to TMC's requirement. Then, Cleartrip

provides the TMC access to the URL link and shares the login details, including a

temporary password.

Step 2: Credentials

The TMC logs in to the Cleartrip platform, changes the password, and adds the

credentials for all LCC airlines in the Cleartrip platform.

The TMC shares the credentials name and the deal codes with Cleartrip.

Step 3: Mapping

Then, Cleartrip:

• Shares the credentials with the client domain

• Maps the deal code of the corporate fare to the login created for the TMC

• Creates an API Key

• Maps the deposit account and creates a virtual deposit account

Once the above steps are completed, Cleartrip will share the Cleartrip API Key and

Deposit Account ID with SAP Concur or the TMC Implementation team to configure it

in the Concur Travel configuration (as described below).

The following steps are required to support the process for incomplete trips

(orphaned or user-abandoned) that contain a Cleartrip reservation.

NOTE: For details on the auto-cancel logic and the process for incomplete trips, refer

to the Auto Cancel Fact Sheet.

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Step 4: Open up Queue in GDS

Open up a queue in the GDS for the purpose of managing:

• cancelled trips with a refund request, and

• incomplete trips that contain a Cleartrip reservation.

Step 5: Set Up Refund Request Queue in Concur Travel

 To set up a queue in Concur Travel:

1. Click Administration > Travel (on the sub-menu) > Travel System Admin

and access the desired agency configuration.

2. In the queue set section of the page, enter the data fields for Refund

Request Queue.

3. Click Save.

NOTE: Set up of a refund Request Queue is required for all TMCs servicing

customers in India that use Cleartrip. Otherwise the process for

incomplete trips containing a Cleartrip reservation cannot be supported

correctly. Such trips are queued to the refund request queue to

indicate that manual intervention is needed to reconcile charges on the

deposit account with invoices to the customer.

Part 2: Professional Edition – Configuration in Concur Travel

Activating Cleartrip

 To activate Cleartrip:

1. Click Administration > Travel (on the sub-menu) > Travel System Admin

and access the desired client travel configuration.

NOTE: Depending on your permissions, the page may appear immediately

after you click Administration or Travel.

2. In the Air Connectors section of the travel configuration page, locate

Cleartrip.

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3. Complete the following fields:

Field

Description

Enable

Select to enable.

Deposit Account ID

Enter the six-digit Cleartrip deposit account ID (received

from Cleartrip).

API Key

Enter the Cleartrip API key (received from Cleartrip).

NOTES:

• Credit Cards are not supported.

• Both the deposit ID and Cleartrip API key are required in

order for Cleartrip to identify the customer. Should the

credentials be entered on the Concur Travel

configuration page incorrectly, there will be no error;

however, the user will receive an error message

during the booking process when Concur Travel

sends the credentials to Cleartrip. Please be sure to

test that the credentials provided work before releasing

to your users.

4. Scroll down to the Air Connectors section of the travel configuration page.

5. Select (enable) the Within India check box.

Configuration for Mixed Content

Determine whether you want to allow mixed-content bookings. This would allow the

user to combine Cleartrip content with GDS content in the same PNR. Please work

with your fulfillment TMC to determine if this can be supported.

 To configure for mixed content:

1. In the Air Search Options section of the travel configuration page, select

Enable multiple booking sources capability.

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2. Scroll down to the System Options section of the travel configuration page.

3. Select (enable) the Send user-selected Form of Payment (FOP) for

bookings that do not have any live air segments check box.

This ensures that Travel writes the FOP as cash. Concur Travel will write the

form of payment to the PNR as cash, like an agency invoice.

Configuration for Passive Segments

Determine whether to write passive segments for Cleartrip. Please work with your

fulfillment TMC to determine whether passive segments should be used or not.

In the Defaults For Specific Non-GDS Vendors section of the travel configuration

page, make the desired selection.

Configuring Rules

 To configure rules:

1. Click Administration > Company (on the sub-menu) > Company Admin.

NOTE: Depending on your permissions, the page may appear immediately

after you click Administration.

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2. In the Travel Administration section of the left menu, click Travel Rule

Builder.

3. Then, to put in place policy specific to Cleartrip (if needed):

 You can create rules and messaging specific to results from Cleartrip by

using the "booking source is" rule part.

 An example would be to create a rule to hide results from Cleartrip if they

are also returned via the GDS for a given airline and there isn't at least X

amount of savings.

 Refer to the Approvals, Rules, and Classes/Policies Travel Service

Guide available on the SAP Concur support portal or in Travel

Administration online Help.

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Last Revised: January 03, 2024

Part 2: Standard Edition – Configuration in Concur Travel

Activating Cleartrip

 To activate Cleartrip:

1. In the Travel Setup Wizard, click the Discounts and Travel Content setup

step.

2. Select the desired configuration.

3. Click the Direct Connect tab.

4. Scroll down to the Cleartrip section.

5. Complete the following fields:

Field

Description

Enable

Select to enable.

Deposit Account ID

Enter the six-digit Cleartrip deposit account ID (received

from Cleartrip).

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Field

Description

API Key

Enter the Cleartrip API key (received from Cleartrip).

NOTES:

• Credit Cards are not supported.

• Both the deposit ID and Cleartrip API key are required in

order for Cleartrip to identify the customer. Should the

credentials be entered on the Concur Travel

configuration page incorrectly, there will be no error;

however, the user will receive an error message

during the booking process when Concur Travel

sends the credentials to Cleartrip. Please be sure to

test that the credentials provided work before releasing

to your users.

Configuration for Mixed Content

Determine whether you want to allow mixed-content bookings. This would allow the

user to combine Cleartrip content with GDS content in the same PNR. Please work

with your fulfillment TMC to determine if this can be supported.

 To configure for mixed content:

1. In the Travel Setup Wizard, click the Agency Settings setup step.

2. Select the desired configuration.

3. Select (enable) the Enable multiple booking sources capability check

box.

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Configuration for Passive Segments

Passive segments are auto-on and cannot be turned off.

Configuring Rules

 To configure rules:

1. In the Travel Setup Wizard, click the Travel Rules setup step

2. Click the Travel Rules tab, if it is not already selected.

3. Scroll to the bottom of the page and click Do you need a custom rule?

4. On the Travel Rule Builder page:

 In the Select rule category list, select Flight.

 You can create rules and messaging specific to results from Cleartrip by

using the "booking source is" rule part. An example would be to create a

rule to hide results from Cleartrip if they are also returned via the GDS for

a given airline and there isn't at least X amount of savings.

5. Finish and enable the rule as detailed in the Approvals, Rules, and Classes/

Policies Travel Service Guide available on the SAP Concur support portal or in

Travel Administration online Help.

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Part 3: Professional and Standard Editions – Additional Steps

Configuration for PNR Finishing

 To configure for PNR Finishing:

1. Click Administration > Travel (on the sub-menu) > Travel System

Admin.

NOTE: Depending on your permissions, the page may appear immediately

after you click Administration or Travel.

2. In the Profile and PNR Finishing section of the left menu, click Finishing

Template Editor.

3. Add the data points you wish to capture for Cleartrip bookings.

Note the following:

 Data points will be found under the AlternateSourceBookingData folder.

 You will want to be sure to accommodate for multiple-ticket options since

each leg is considered a ticket with Cleartrip.

Passive Segment Formats

SABRE/ABACUS:

1 9W 619W 18JAN W BOMCCU YK1 650A 935A /E

2 9W 618W 19JAN Q CCUBOM YK1 625A 905A /E

APOLLO/GALILEO:

1. 9W 619 W 17JAN BOMCCU NO1 0650 0935 TU

2. 9W 618 W 19JAN CCUBOM NO1 0625 0905 TH

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AMADEUS:

2 9W 619 Y 24JAN 2 BOMCCU GK1 1 650A 935A

3 9W 618 Y 27JAN 5 CCUBOM GK1 625A 905A

Standard CB Remarks

Sabre example:

7.H-CLIQBOOK STARTING SELL

8.H-CB/TRIPLOC/CQ-BA8-3MSWM-3ZV

9.H-CB/ALT/CLIQBOOK MULTI GDS BOOKING

10.H-CB/ALT/FLIGHT CHANGES MUST BE MADE

11.H-CB/ALT/ON CLEARTRIP TO PNR S1112080050

12.H-CB/PAX/DEMO. TEST TRIP. DO NOT BOOK. DO NOT CANCEL UNTIL AFTER

13.H-CB/PAX/DEC 8 12PM

14.H-CB/TRP/TRIP FROM MUMBAI TO KOLKATA

15.H-CB FIN PNR FINISHING COMPLETE 12 8 2011 8 13 15 AM

Section 6: GST-Compliant Invoices

Overview

Airlines are GST (Goods and Services Tax) registered businesses in India and must

provide GST-complaint invoices to their clients for sale of services in the India

market. The invoice must contain the customer and taxpayer GSTIN (Goods and

Services Tax Identification Number) and billing address, and it must be sent to the

company's or entity's registered email address.

Concur Travel and Cleartrip support these types of GSTIN invoicing:

• A single GSTIN per configuration: The same GSTIN is applied to all

Cleartrip bookings for Indian travel services booked in that configuration.

• Multiple GSTINs per configuration based on Org Unit / Division:

Different GSTINs can be applied to Cleartrip transactions based on the Org

Unit / Division of the traveler.

NOTE: To support multiple GSTINs per configuration for Cleartrip bookings,

Org Units must be enabled. Refer to the configuration information

below.

In order for the airline to obtain the required information and issue the invoice,

Cleartrip collects and stores the GSTIN, billing address, and registered email address

of the client and matches them with the Org Units stored in Concur Travel. During

booking, Cleartrip obtains the Org Unit name from the traveler's SAP Concur profile

and forwards the associated GSTIN, billing address, and registered email address to

the airline.

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To do so:

• Cleartrip attaches/passes the GSTIN number to the airline during ticket

issuance for booked travel along with the registered email address.

• The airline generates the GSTIN invoice, which captures the GSTIN number,

and sends the invoice to the registered email address for handling by the

client and/or TMC.

Configuration for Professional and Standard Travel

Cleartrip obtains the Org Unit configured in the user's profile via an API connection to

Concur Travel. Establishing the Concur Profile API connection is a one-time process

managed by the SAP Concur Implementation team upon request from the TMC.

During implementation, after the customer grants SAP Concur the appropriate

authority to share private information with Cleartrip, SAP Concur or the TMC collects

the GSTINs associated with the Org Units from the client and provides them and the

company-specific Concur Profile API key to Cleartrip.

Cleartrip obtains the Org Unit configured in the user's profile via an API connection to

Concur Travel. Establishing the Concur Profile API connection is a one-time process

managed by the SAP Concur Implementation team upon request from the TMC.

During implementation, after the customer grants SAP Concur the appropriate

authority to share private information with Cleartrip, SAP Concur or the TMC collects

the GSTINs associated with the Org Units from the client and provides them and the

company-specific Concur Profile API key to Cleartrip.

TMC's must submit this information to Cleartrip in an excel spreadsheet with the new

or changed GSTIN information. The spreadsheet should contain a separate column

for Department Name, gst_holder_address, gst_holder_name,

gst_holder_state_code, gst_holder_state_name, gst_number, Deposit ID, API Key.

When sending an email to Cleartrip with the new or changed GSTIN information, be

sure to clearly state in the email the old GSTIN information you need to change or

update. Cleartrip has advised it can take up to two weeks to make any changes.

Please do not reach out until at least one week after submitting GSTIN details for an

update. If making changes to GSTIN information, be sure to run a test to check if the

PNR’s have complete details of GSTIN so it can be reported back to Cleartrip right

away and resolve any issues.

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Configuration for ORG Units – Required for Multiple GSTINs

To support multiple GSTINs per configuration for Cleartrip bookings, Org Units must

be enabled. This allows Cleartrip to pass the invoicing data to the airline based on

the Org Unit assigned to the user.

PROFESSIONAL TRAVEL

 For information about configuring Org Units, refer to the Company

Administration User Guide.

STANDARD TRAVEL

 For information about configuring Org Units, refer to the Travel Setup Guide

For Concur Standard.

Section 7: Production Test Process

Cleartrip supports testing in a limited fashion.

The following steps are required for testing Cleartrip in production.

 To test Cleartrip in production:

1. Follow the setup steps noted above. Cleartrip requires a real deposit account

between the TMC and the LCC to be in place.

2. Alert your TMC partner that you will be performing test reservation; they are

required to take prior waiver approval from the airlines.

3. Domestic Test Scenarios:

 Limit to Go Air and IndiGo; SpiceJet does not support test bookings.

 Use "Test Test" as the passenger name.

 Travel dates must be at least three months out.

 Choose a refundable fare.

4. International Test Scenarios:

 Limit to IndiGo; the other airlines do not support test bookings.

 Use "Test Test" as the passenger name.

 Travel dates should be at least five months out.

 Choose a refundable fare.

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5. Cancel Process: Notify your TMC partner, advising the test booking needs to

be cancelled and provide the Cleartrip ID(s).

Section 8: FAQ

The Basics

Topic

Comment

Trips on Hold via Concur Travel:

No – instant purchase only

Trip Changes via Concur Travel:

Not supported

Trip Cancels via Concur Travel:

Supported

Pre-Assigned Seating:

Seat assignments are not supported

Credit Cards Accepted:

N/A

Multi-Segment Bookings:

Not Supported

Guest Booking Capability:

Supported

Note: All mandatory fields in the Guest

Traveler Details page must be filled in.

Loyalty Program generated via CT profile:

No, loyalty programs are not accepted

Ghost/BTA/Lodge Cards Accepted:

GDS Supported for passive segment:

All GDS

Must write GDS passive segment:

No, this is configurable

* Select Access Fee:

Yes

** Sabre Convenience Fee:

Yes, if passive segments are written

* Refer to Support Portal for fees

** Applicable to Sabre fulfillment only when passive segments are written

Questions

Q. Which carriers are supported in Concur Travel for Cleartrip?

A. Supported carriers in Concur Travel via Cleartrip are Indigo, Spice, Go Air.

The current integration supports only domestic, intra-India flight bookings,

although Cleartrip may support more airlines and international content

outside Concur Travel.

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Q. The integration model changed recently. What is Concur Travel’s new integration

model with Cleartrip?

A. It includes:

 TMC Credentials and not Cleartrip’s Credentials: In the new setup,

each TMC will use their specific credentials for each LCC supplier in

Cleartrip. For Concur Travel, we will simply be logging Cleartrip as the

content provider. Within Cleartrip, TMCs will be able to use Cleartrip’s API

to obtain content.

 Payments: TMCs/Clients may continue to use their deposit accounts with

LCC suppliers to make bookings in the new model. In the old model,

TMCs/clients were required to maintain a deposit account with Cleartrip.

 Select Access Service Fee: There is a newly applicable Select Access

Service Fee with the new model. No fee applied with the previous model.

Q. Why was a new model needed?

A. Based on client and TMC partner feedback, Concur Travel partnered with

these parties to establish a more effective model to support existing deposit

accounts.

Q. Why is Concur Travel partnering with Cleartrip?

A. Cleartrip provides relevant LCC content in the Indian market to clients and

TMC partners that can be enabled and booked in Concur Travel.

Q. What are some key things to note?

A. Note the following:

• One Account ID will be set up in Concur Travel to identify Cleartrip

as the Distributor ID.

• Clients will still have their current respective TMC as the agency of

record. They will, however, have to identify and authorize Cleartrip

to use its API to access content.

• The TMC would maintain their deposit accounts with the respective

LCC suppliers and manage payments directly.

• Clients will establish a deposit account directly with the TMC.

• The TMC will utilize their existing deposit accounts with the

suppliers.

• Airlines must allowlist the IP of Cleartrip. For TMCs that are not

already a partner of Concur Travel, a non-disclosure agreement

(NDA) between SAP Concur-Cleartrip and the TMC is required.

Q. What are the steps for signing up for this new model for a TMC?

A. All steps are available in the Configuration section of this guide.

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Q. Will Cleartrip fulfill the process-related requirements on behalf of Concur Travel

and TMCs?

A. Cleartrip will have no role in handling any fulfillment-related queries or any

operational-related issues with regards to the bookings made by the TMC.

This has to be directly managed by the TMC with the airline. This includes:

• Managing the deposit account

• Follow-up on payouts

• Follow-up on refunds

• Commercial arrangement between the airline and the TMC

• Any special fares / corporate fare negotiation

• Any operational related issues which include failures

Cleartrip will handle all Tech Support-related issues, which involve:

• Configuration setting

• API changes

• Credential settings

• Codes uploads

Q. What is the deposit account handling mechanism? Does the deposit account work

any differently than before?

A. The TMCs can continue to use their existing deposit accounts with the

LCCs.

Q. What are the differences between how the Cleartrip API Key and Deposit Account

ID Codes were utilized previously vs now?

A. The purpose of the Cleartrip API Key and Deposit Account ID is to identify

the unique client and set up business rules (with Cleartrip) based on the

same. This remains unchanged.

Q. How does client support work in case a support ticket concerns Cleartrip?

A. Please follow the standard Concur Travel support case submission process.

Q. Can I use trip approval for Cleartrip?

A. No. These are instant purchase fares, so trip approval is not possible.

Q. Will a separate confirmation email be sent to the user from Cleartrip?

A. No. Emails come only from Concur Travel. However, airlines may send

emails to the user in the event of a schedule change.

Q. Will there be an e-receipt for Cleartrip?

A. No.

Travel: Cleartrip (Air) Direct Connect Travel Service Guide 21

Last Revised: January 03, 2024

Q. Can I book Cleartrip reservations through Mobile?

A. Not at this time.

Q. Does Cleartrip support arranger-booked trips?

A. Yes.

Q. Does Cleartrip support Clone Trip or multi-user clone bookings?

A. No.

Q. Does Cleartrip support special meal requests?

A. No.

Q. Can I use the trip template feature for Cleartrip?

A. No.

Q. Which GDS will this be available for?

A. All GDSs.

Q. Will we support live itinerary for Cleartrip?

A. Yes. Any time the user views their itinerary in Concur Travel, it will show

the latest details.

Q. Are multi-passenger bookings supported for Cleartrip?

A. No.

Q. Does Cleartrip support booking a mixed cabin (for example, economy on the

outbound and business on the return)?

A. No. Mixed cabin is not currently supported.

Q. Does Cleartrip require an address?

A. Yes. We will pass the company address in the user's profile. All fields must

be filled out or the reservation will fail.

Q. Can a user view their Concur Travel-created itinerary on the Cleartrip site?

A. Yes. The user must enter the traveler's last name and Cleartrip Trip ID.

However, this is a view only.

Q. How do I contact Cleartrip?

A. To contact Cleartrip:

• If you are a TMC partner, contact Cleartrip at

ctconcur.support@cleartrip.com

22 Travel: Cleartrip (Air) Direct Connect Travel Service Guide

Last Revised: January 03, 2024

• If you are the customer, contact your TMC partner.

Q. What profile information is required for Cleartrip bookings?

A. The following profile information is required:

Contact details of the user:

• Title

• First Name

• Last Name

• Email

• Address

• City Name

• Country Name

• Pin Code

Contains details for a passenger:

• Title

• First Name

• Last Name

• Pax Type

Q. Does Cleartrip offer refundable fares?

A. Yes. Cleartrip will return non-refundable and refundable fares. The

refundable fares have a penalty associated. The Fare Rules will detail the

penalty information.

Q. Does the refundable only search option work for Cleartrip?

A. No. If a user/arranger checks the box to see refundable fares, none will be

returned by Cleartrip. Cleartrip only offers refundable fares with a penalty.

The refundable check box only returns fully refundable fares.

Section 9: Profile Fields

Profile Field:

Required?

Format:

Example:

Title

Required

Drop Down list

Mr, Mrs, Miss, Dr, etc…

First Name

Required

As per Passport Name

William

Middle Name

As per Passport Name

(check "No Middle

Name" box if not

relevant)

Johnathon

Last Name

Required

As per Passport Name

Smith

Email Address

Required

Free Text

William.smith@acompan

y.com.in

Passport Nationality

Required

Drop Down list

India

Passport Number

Required

As per Passport

P1234567 (no spaces or

dashes)

Travel: Cleartrip (Air) Direct Connect Travel Service Guide 23

Last Revised: January 03, 2024

Profile Field:

Required?

Format:

Example:

Passport Date Issued

Required

Date calendar

selection

31/12/2004

Passport Expiration

Date

Required

Date calendar

selection

31/12/2014

Passport Place Issued

Required

Free Text

Chennai

Passport Issuing

Country

Required

Drop Down list

India

Gender

Required

Select radio button

next to relevant

Gender

Male

Date of Birth

Required

Date calendar

selection

31/12/1980

Work Address

All Fields

Required

Street

Required

No more than 50

characters

123 Testing Street

City

Required

Free Text

Chennai

State/Province/Region

Required

Free Text

Tamil Nadu

Postal Code

Required

Free Text

600199

Country

Required

Drop Down list

India

Home Address

Only Required if

Work Address no

provided (all

fields to be

populated if

entering data)

Free Text

Work Phone

Required

Free Text

+91 80 66698889

Home Phone

Only Required if

Work Phone not

supplied

Free Text

+91 80 40923000

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