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The Social Security Administration’s Challenges and
Successes in Obtaining Data to Determine Eligibility and
Payment Amounts
A-01-21-51
029
September 2022 Office of Audit Report Summary
Objective
To review the Social Security
Administration’s (SSA) efforts to
implement new incoming data
exchanges to reduce its reliance on
beneficiaries’ self-reporting information
that could affect their eligibility and
and living arrangements, to determine
eligibility and payment amounts. As
beneficiaries do not always fully
comply with the requirement to report
to SSA any change in circumstances,
obtaining data from external sources,
agencies and financial institutions, is
critical to preventing and detecting
data-exchange agreements. Its Office
of Data Exchange and International
Agreements provides coordination,
oversight, strategic decision-making,
policy, and procedures on
We reviewed SSA’s policies,
procedures, and processes for
entering into incoming data
exchanges. We also reviewed
information the Agency provided
concerning data exchanges it
attempted to enter into from 2019
through August 2021, including
approved, pending, abandoned, and
denied requests.
payment amounts.
Results
While SSA has made progress implementing data exchanges to
reduce its reliance on beneficiaries self-reporting information, it still
has work to do. SSA encountered various challenges when
entering into data exchanges, such as:
legal authority to obtain data or require that others provide data
to SSA,
not having a centralized system for administering data
exchanges,
the need for an SSA component sponsor,
budget limitations, and
technical issues.
The Agency successfully:
developed policies and procedures for entering into data
exchanges, and the Agency regularly reviews and updates the
policies and procedures to improve the process and
participated in activities to learn about best practices in
obtaining data from other agencies.
Recommendations
We recommend SSA:
Implement a centralized, interactive, and user-friendly system
for administering data exchanges.
Submit legislative proposals in Fiscal Year 2024 for data the
Agency does not have the authority to obtain.
SSA agreed with Recommendation 1 but disagreed with
Recommendation 2. SSA disagreed because, in most cases, the
decision to pursue data-exchange-related legislation is driven by
factors other than a need for legal authority. However, SSA should
continue seeking legislative changes to obtain data it cannot obtain
through other means. For example, the Agency should seek
legislative changes to obtain information it requested from the
Federal Bureau of Investigation.
such factors as income, resources,
SSA must obtain beneficiaries’ data on
Background
such as other Federal and State
improper payments.
SSA has more than 3,000
data-exchange activities.