Dining Room Manager
JOB DESCRIPTION
Position Title: Dining Room Manager
Related Titles: Dining Room Supervisor, Restaurant Manager, Dining Room Captain
Reports To: Primary: General Manager
Secondary: Executive Team, Executive Chef
Supervises: Food & Beverage Staff
Position Summary:
Assure a high standard of appearance, hospitality and service in personnel and cleanliness of dining
rooms. Ensures timeliness of food service. Supervise and train service staff. Manage within
budgetary restraints. Develop and implement programs to increase revenues through repeat business
and higher check averages.
Position Characteristics:
• Responsible for management of food & beverage service in the main clubhouse in a
manner most pleasing to Members.
• Maintains a high level of Member contact throughout service hours.
• Knowledge of and ability to perform required role during emergency situations.
As a Food and Beverage employee positivity and a sense of urgency are a must. An up-beat attitude
is necessary and a member-first mind state is mandatory. Keeping a clean and organized
environment is a job requirement as it ensures an expedited and efficient delivery of product. Being
able to multitask and make well thought out decisions is a must.
Essential Job Functions: *Including but not limited to*
• Be the “Face” of Elgin Country Club by greeting Members and guests as they enter the
clubhouse.
• May serve as club’s opening and closing manager or manager on duty.
• Able to lead staff through all service types (a la carte, club event, banquet, etc.).
• Leads event setup, service, and breakdown.
• Receives and resolves complaints concerning dining service.
• Leads training and the supervision of dining staff.
• Assists in service as needed and when required.
• Serves as liaison between the dining and kitchen staff.
• Inspects dining employees to ensure that they are in proper and clean uniforms at all times.
• Plans dining room set-up based on anticipated guest counts and client needs.
• Takes reservations, checks table reservation schedules and maintains reservations log.
• Designs floor plans according to reservations.
• Directs pre-meal meetings with dining personnel; relays pertinent information such as new
items and menu changes, special member requests, etc.
• Ensure that all closing duties have been done correctly. In charge of post shift walkthrough
to make sure the clubhouse is organized and duties have been completed.
• Assures that all side-work is accomplished and that all cleaning of equipment and storage
areas is completed according to schedule.
• Reviews chits and closing reports of servers at the end of the shift. Thoroughly reviews
chits and corrects mistakes. Drops off the chits to the Assistant Controller at the end of
the night.
• Assures the correct appearance, cleanliness and safety of dining room areas, equipment and
fixtures; checks the maintenance of all equipment in the dining rooms and reports
deficiencies and maintenance concerns.
• Locks the clubhouse and secures any club assets before leaving for the night or
appoints the proper personal to do so. Ensures a clubhouse walkthrough is
complete to make sure the clubhouse is safe and secure.
• Produces daily or meal-period revenue analyses and other reports from point of sale (POS)
systems used in the dining room when requested.
• Makes suggestions about improvements in dining service procedures and layout.
• Attends scheduled staff meetings.
• Assists in developing wine lists and beverage promotions.
• Maintains an inventory of dining room items including silverware, coffee pots, water
pitchers, glassware, flatware and china, salt and pepper holders, sugar caddies and linen
and ensures that they are properly stored and accounted for.
• Monitors dining room labor and supplies budget; makes adjustments to achieve financial
goals.
• Utilizes computer to accurately charge members, create forecast and revenue reports and
write correspondence.
• Develops and continually updates and refines policy and procedure manuals for service staff
to increase quality and to control costs.
• Works with Executive Chef to update, review and print menu changes.
• Help maintain costs and sales goals on a monthly basis by controlling inventory and creating
fresh ideas to boost revenue.
• Minimize labor costs by cutting servers and assuming the role of the server during slow
periods.
• Maintains all Food & Beverage menus ensuring what is presented to the Members is
accurate at all times. Updates the service staff of any shortages or changes to these menus at
the appropriate pre-shift meetings.
• Assures that local and state laws and the club’s policies and procedures for the service of
alcoholic beverages are consistently followed.
• Performs other appropriate assignments and projects as required by the Food and Beverage
Manager.
Additional Responsibilities and Job Requirements
• Be detail-oriented, able to prioritize and multitask.
• Maintain a positive attitude and remain professional.
• Keeps abreast of industry trends relative to the food & beverage operation.
• Absorb suggestions and criticism and communicates them to upper management.
• Embrace and embody A.C.O.R.N (Accountability, Consistency, Optimism, Respect,
Number 1)
• Strive daily to make the workplace and member/guest experience better.
Preferred Education and/or experience.
Previous experience serving drinks and food, bartending, and catering in a restaurant or food service
establishment. Basic knowledge or liquor, beer, and wine and be familiar with standard drink recipes.
Basic knowledge using the Microsoft Office Suite required. Must have the ability to prioritize a
multitude of tasks and execute them in a timely manner recognizing what takes priority and acting
accordingly. Previous F&B management in a private Club or fine dining environment highly
recommended.
Language Skills:
Must speak and read in English. Must be able to listen and follow directions; speak clearly and
concisely to maintain proper, effective communication with staff and Club members.
Reasoning Abilities:
Use discretion and exercise good judgment. Understand and follow verbal and/or written instruction.
Work quickly and accurately, both independently and as a part of a team.
Physical Demands:
This position routinely requires sitting, standing, walking, kneeling/squatting, bending/stooping,
pushing/pulling, holding/lifting, twisting, reaching and climbing stairs. The employee will have the
ability to lift and/or move at least fifty pounds on a consistent basis. Must be able to stand for long
periods of time.
Core Values:
Accountability- This one is easy! Do the things you say you’re going to do. Always do the right
thing, even if you think no one is looking.
Consistency- We believe in giving our Members and their guests the same great service each and
every time they visit, no matter what area of the Club they utilize. When all departments deliver
together, the experience is that much more enjoyable!
Optimism- Positive thinking is paramount. Being negative is easy; it takes work to be positive every
day and the choice is yours. We expect a positive, can-do attitude that promotes our “Say Yes”
culture. We don’t say “no”, we offer alternatives instead.
Respect- We treat our Members, our facilities, our jobs, our fellow team members, and ourselves with
the utmost respect at all times. The Club, in turn, expects Members to treat all staff with the same
level of respect.
Number 1!- Our vision is to become the Number 1 private country club. We should keep this at the
forefront of our minds in everything we do, and conduct ourselves accordingly.
Salary/Compensation: This is a salaried position with a highly competitive rate.
Interested, qualified candidates should send a cover letter and resume to:
Douglas Stewart
General Manager/ Chief Operating Officer
dstewart@elgincc.com
