Consolidated Reference Model Version 2.3
October 2007 27
The following sections define the LoBs and Sub-functions that comprise the BRM.
4.1 Services for Citizens and Mode of Delivery Business Areas
The Services for Citizens Business Area describes the mission and purpose of the federal
government in terms of the services it provides both to and on behalf of the American citizen. It
includes the delivery of citizen-focused, public, and collective goods and/or benefits as a service
and/or obligation of the federal government to the benefit and protection of the nation's general
population. The Mode of Delivery Business Area is tightly coupled with the Services for Citizens
Business Area, and it describes the mechanisms the government uses to achieve the purpose
of government. In other words, the Mode of Delivery represents the vehicle by which the federal
government delivers its Services to Citizens.
Thus, agency investments which support a Services for Citizens (i.e., external) function require
a Mode of Delivery (i.e., internal delivery mechanism) to provide that service to the citizen. For
this reason, an additional mapping associated with the appropriate LoB within the Mode of
Delivery Business Area is required. To clarify this relationship, the definitions and graphical
representation of these two business areas have been combined. Figure 11 and Figure 11
provide a graphical representation of these two Business Areas, and it also includes the BRM
codes associated with each Business Area, LoB, and Sub-function.
Figure 11: Service for Citizens Business Area
210: Strategic National and
Theater Defense
211: Operational Defense
212: Tactical Defense
(103) Defense and
National Security
033: Border and
Transportation Security
034: Key Asset and Critical
Infrastructure Protection
035: Catastrophic Defense
(111) Homeland Security
213: Intelligence Planning
214: Intelligence Collection
215: Intelligence Analysis and
Production
216: Intelligence Dissemination
(113) Intelligence
Operations
007: Disaster Monitoring
and Prediction
008: Disaster Preparedness
and Planning
009: Disaster Repair
and Restore
010: Emergency Response
(104) Disaster
Management
041: Foreign Affairs
042: International Development
and Humanitarian Aid
043: Global Trade
(114) International Affairs
and Commerce
056: Water Resource
Management
057: Conservation, Marine
and Land Management
058: Recreational Resource
Management and Tourism
059: Agricultural Innovation
and Services
(117) Natural Resources
019: Energy Supply
020: Energy Conservation and
Preparedness
021: Energy Resource
Management
022: Energy Production
(107) Energy
023: Environmental Monitoring
and Forecasting
024: Environmental Remediation
025: Pollution Prevention
and Control
(108) Environmental
Management
011: Business Industry
Development
012: Intellectual Property Protection
013: Financial Sector Oversight
014: Industry Sector Income
Stabilization
(105) Economic
Development
001: Homeownership Promotion
002: Community and
Regional Development
003: Social Services
004: Postal Services
(101)Community and
Social Services
060: Air Transportation
061: Ground Transportation
062: Water Transportation
063: Space Operations
(118)Transportation
015: Elementary, Secondary,
and Vocational Education
016: Higher Education
017: Cultural and Historic
Preservation
018: Cultural and Historic
Exhibition
(106) Education
064: Training and Employment
065: Labor Rights Management
066: Worker Safety
(119) Workforce
Management
217: Access to Care
246: Population Health Mgmt.
and Consumer Safety
247: Health Care Administration
248: Health Care Delivery Services
249: Health Care Research and
Practitioner Education
(110) Health
036: General Retirement
and Disability
037: Unemployment Compensation
038: Housing Assistance
039: Food and Nutrition Assistance
040: Survivor Compensation
(112)Income Security
044: Criminal Apprehension
045: Criminal Investigation
and Surveillance
046: Citizen Protection
047: Crime Prevention
048: Leadership Protection
049: Property Protection
050: Substance Control
(115)Law Enforcement
051: Judicial Hearings
052: Legal Defense
053: Legal Investigation
054: Legal Prosecution and
Litigation
055: Resolution Facilitation
(116)Litigation and
Judicial Activities
005: Criminal Incarceration
006: Criminal Rehabilitation
(102)Correctional
Activities
026: Scientific and Technological
Research and Innovation
027: Space Exploration
and Innovation
(109) General Science
and Innovation
(1) Services for
Citizens **
** Investments mapping to Lines of
Business within the “Services for
Citizens” business area should also
require an additional mapping to the
“Mode of Delivery” business area.
264: Intelligence Processing
210: Strategic National and
Theater Defense
211: Operational Defense
212: Tactical Defense
(103) Defense and
National Security
033: Border and
Transportation Security
034: Key Asset and Critical
Infrastructure Protection
035: Catastrophic Defense
(111) Homeland Security
213: Intelligence Planning
214: Intelligence Collection
215: Intelligence Analysis and
Production
216: Intelligence Dissemination
(113) Intelligence
Operations
007: Disaster Monitoring
and Prediction
008: Disaster Preparedness
and Planning
009: Disaster Repair
and Restore
010: Emergency Response
(104) Disaster
Management
041: Foreign Affairs
042: International Development
and Humanitarian Aid
043: Global Trade
(114) International Affairs
and Commerce
056: Water Resource
Management
057: Conservation, Marine
and Land Management
058: Recreational Resource
Management and Tourism
059: Agricultural Innovation
and Services
(117) Natural Resources
019: Energy Supply
020: Energy Conservation and
Preparedness
021: Energy Resource
Management
022: Energy Production
(107) Energy
023: Environmental Monitoring
and Forecasting
024: Environmental Remediation
025: Pollution Prevention
and Control
(108) Environmental
Management
011: Business Industry
Development
012: Intellectual Property Protection
013: Financial Sector Oversight
014: Industry Sector Income
Stabilization
(105) Economic
Development
001: Homeownership Promotion
002: Community and
Regional Development
003: Social Services
004: Postal Services
(101)Community and
Social Services
060: Air Transportation
061: Ground Transportation
062: Water Transportation
063: Space Operations
(118)Transportation
015: Elementary, Secondary,
and Vocational Education
016: Higher Education
017: Cultural and Historic
Preservation
018: Cultural and Historic
Exhibition
(106) Education
064: Training and Employment
065: Labor Rights Management
066: Worker Safety
(119) Workforce
Management
217: Access to Care
246: Population Health Mgmt.
and Consumer Safety
247: Health Care Administration
248: Health Care Delivery Services
249: Health Care Research and
Practitioner Education
(110) Health
036: General Retirement
and Disability
037: Unemployment Compensation
038: Housing Assistance
039: Food and Nutrition Assistance
040: Survivor Compensation
(112)Income Security
044: Criminal Apprehension
045: Criminal Investigation
and Surveillance
046: Citizen Protection
047: Crime Prevention
048: Leadership Protection
049: Property Protection
050: Substance Control
(115)Law Enforcement
051: Judicial Hearings
052: Legal Defense
053: Legal Investigation
054: Legal Prosecution and
Litigation
055: Resolution Facilitation
(116)Litigation and
Judicial Activities
005: Criminal Incarceration
006: Criminal Rehabilitation
(102)Correctional
Activities
026: Scientific and Technological
Research and Innovation
027: Space Exploration
and Innovation
(109) General Science
and Innovation
(1) Services for
Citizens **
** Investments mapping to Lines of
Business within the “Services for
Citizens” business area should also
require an additional mapping to the
“Mode of Delivery” business area.
264: Intelligence Processing