A quick guide to
EU Login and verification methods
TABLE OF CONTENT
REQUEST AN EU LOGIN ACCOUNT .................................................................................................................... 1
SIGN IN WITH AN EU LOGIN ACCOUNT ............................................................................................................. 7
CHOOSE YOUR VERIFICATION METHOD ......................................................................................................................... 7
EU Login Mobile App ...................................................................................................................................... 8
Sign in with an EU Login account using a token ............................................................................................. 9
INSTALL AND INITIALISE THE EU LOGIN MOBILE APP ...................................................................................... 10
REGISTER A MOBILE PHONE NUMBER FOR RECEIVING VERIFICATION SMS .................................................... 13
How to request an EU Login account
1
Request an EU Login account
To create an account in EU Login (European Commission Authentication Service), you need a
valid e-mail address. After following the steps below, you will receive an Email to confirm your
access and ensuring that you will be able to upload documents in the application. Check your
spam folder settings in order to make sure that you receive the confirmation email.
Go to the EU Login by entering the following address in the browser:
https://webgate.ec.europa.eu/cas/login
Click on the "Create an account" link so the system displays a sign up
form:
How to request an EU Login account
2
Complete the form:
First name – Your first name cannot be empty and can contain
letters in any alphabet;
Last name – Your last name cannot be empty and can contain
letters in any alphabet;
E-mail – An e-mail address that you have access to;
Note: For security reasons, private email addresses and functional mailboxes
should not be used in connection with EU Login accounts.
Confirm e-mail – Type your e-mail address again to make sure it
is correct;
E-mail language – The language used when EU Login sends you
e-mails regardless of the language used in the interface. It
guarantees that you are able to understand these e-mails even if
they were triggered mistakenly. EU Login only sends you e-mails
for validating your identity or for notifying you about security
events affecting your account;
Enter the code – By entering the letter and numbers in the
picture, you demonstrate that you are a human being who is
legitimately creating an account. If the code is too difficult to read,
click on the button with two arrows to generate a new one;
Check the privacy statement by clicking on the link and tick the
box to accept the conditions
Note: Do not forget to tick the box regarding the fact that you have read privacy
statement!
How to request an EU Login account
3
After you have provided all the requested information, click on 'Create
an account':
The system displays a confirmation message explaining that an email was
sent to you.
How to request an EU Login account
4
In order to confirm your account and create your password, simply click
on the link in the email body or copy and paste it into an internet
browser:
If you cannot find the e-mail, check your spam or junk folder.
How to request an EU Login account
5
To create your new EU Login password, enter your new password and
click on 'Submit':
It must contain at least 10 characters and a combination of:
upper case letters
lower case letters
numbers
special characters
Note: Select a password as long and as complex as you can in order to make
your account more secure but keep in mind that you will have to remember it.
Sign in with an EU Login account
7
Sign in with an EU Login account
Once your EU Login account is created, you can use it to access a multitude of
services. While accessing these services, the EU Login screen will display when
authentication is needed.
Go to https://webgate.ec.europa.eu/cas and
enter the e-mail address you provided
when creating your EU Login account in the
"Use your e-mail address" field and click on
"Next".
Your e-mail address will automatically be
remembered so that you can skip this step
next time you use the same browser on the
same PC.
Choose your verification method
EU Login supports a variety of verification methods:
Using a password is the simplest one:
Password – You can simply use a password, which will be in
most cases considered as sufficient. However, some services may
require stronger verification, in which case this option will not be
available.
Other verification methods involve using additional devices, which can provide more
security. These are mainly used by the staff of EU institutions when working remotely.
Sign in with an EU Login account
8
EU Login Mobile App
Several verification methods require using the EU Login (ECAS Mobile) App. The EU
Login Mobile App is an application that you can install on your mobile device from the
Google Play Store (Android), the App Store (iOS) or the Windows Store (Windows
Phone). You first need to initialise the application. Using the EU Login Mobile App in
combination with the password provides additional security.
To know how to install the EU Login Mobile App, follow the instructions in the section:
“Install and initialise the EU Login Mobile App”.
Note: Please note that some verification methods might not be available while
accessing some specific services.
EU Login Mobile App PIN code – If the mobile device where your
EU Login Mobile App is installed has internet connectivity then you
can use the "EU Login Mobile App PIN Code" verification method.
You will have to enter a 4 digits PIN code into the EU Login Mobile
App in order to connect to EU Login. This is the PIN code that you
have chosen while registering your mobile device into EU Login.
EU Login Mobile App QR code – If the mobile device where your
EU Login Mobile App is installed does not have internet
connectivity then you can use the "EU Login Mobile App QR Code"
verification method. You will need to scan a QR code using the EU
Login Mobile App in order to get a one-time-password which you
then introduce while connecting from your PC.
On mobile authentication – If you are navigating on the same
mobile device as the one where the EU Login Mobile App is
installed then you can use the "On Mobile" verification method. You
will have to enter a 4 digits PIN code into the EU Login Mobile App
that is smoothly triggered in order to connect to EU Login. This is
the PIN code that you have chosen while registering your mobile
device into EU Login.
Mobile phone + SMS – Your mobile phone allows you to connect to
EU Login by receiving an SMS, if your number is registered in your EU
Login account. In some countries, you might not receive the SMS and
should rather use another verification method.
To know how to register your phone number in your EU Login
account, follow the instructions in the section: “Register your phone
number in your EU Login Account”.
Sign in with an EU Login account
9
Sign in with an EU Login account using a token
Other verification methods involve using an additional device, a token, which can provide
more security.
Token – A token is a small device that looks like a calculator and
generates one-time passwords synchronised with the European
Commission's servers.
Tokens can be obtained by European Commission staff only.
Token CRAM – The token CRAM (Challenge Response
Authentication Method) is a special kind of token that has the
capability to sign transactions, like tokens used for e-banking.
They can only be obtained by users from specific EC services.
Install and initialise the EU Login Mobile App
10
Install and initialise the EU Login Mobile App
You can download the EU Login Mobile App from the Google Play Store (Android), the
App Store (iOS) or the Windows Store (Windows Phone).
After installing it, you need to initialise it. In order to do so, you need a PC in addition
to your mobile device.
Install the EU Login Mobile App on your mobile phone, open it and tap on the
"Initialize" option.
Follow the instructions on the screen: open a browser on your PC and go to the
following URL: https://ecas.ec.europa.eu/cas/mobile.; then, authenticate yourself.
Click on “Add a mobile device”
Install and initialise the EU Login Mobile App
11
In the new window, you are requested to provide a name that will allow you to remember
to which device it refers to. You can pick any name that suits you, such as "My Android
tablet", "My iPhone" or "My blue Windows phone".
You are also required to select a PIN code composed of 4 digits. Enter it in the "Your 4
digit PIN code" and in the "Confirm your PIN code" fields, to make sure you did not
mistype it.
Note: You will be prompted to provide the PIN code when authenticating so make
sure you select one that you can easily remember. However, avoid PIN codes that
can be easily guessed, such as your birth year or birth day and month.
Once you are done, click "Submit" and tap the checkmark on your mobile device.
The QR code scanner starts on your mobile device and a QR code is displayed on the
screen of your PC.
Point the camera of your mobile phone to your PC screen until the QR code is
recognised.
Install and initialise the EU Login Mobile App
12
Enter the PIN code you have just chosen on your mobile device and tap
"Authenticate":
EU Login sends a notification to your mobile device.
Tapping 'Confirm" on the notification completes the process. Your EU Login Mobile
App is successfully initialised and can be used for authenticating.
Tap on "Continue" to go back to the welcome screen.
Also your account will display a confirmation message:
Register a mobile phone for verification SMS
13
Register a mobile phone number for receiving verification
SMS
Your mobile phone number needs to be registered in your EU Login account in order to
receive SMSs to authenticate. Please note that active members of EU staff have to follow
a different process for registering their mobile phone number.
Unfortunately, since SMS requires agreements between operators to interconnect mobile
networks, it might not be fully reliable. Therefore it is advised to use solutions based on
the EU Login Mobile App instead if you have a smartphone.
In order to register your mobile phone number, open a browser and go to the following
URL: https://ecas.ec.europa.eu/cas and log in.
Once successfully authenticated, move the mouse over the gear at the top right corner to
display the menu and select "My Account":
Click on "Manage my mobile phone numbers":
Register a mobile phone for verification SMS
14
Select “Add a mobile phone number”:
Enter your mobile phone number in the "Mobile phone number" field, starting with
a plus sign and with the country code. Do not include dots, parenthesis or
hyphens. When clicking "Add", a SMS is sent to your mobile device. The SMS
contains a challenge code made of eight characters separated with a hyphen
(minus sign)
Register a mobile phone for verification SMS
15
Type the challenge code you received in the "Text message challenge code" fields
and click on "Finalise".
Your mobile phone number is successfully registered and can now be used for
authenticating.
