Lemur-C Manual
www.tls-bocasystems.com
Lemur-C Ticket Printers Operator’s Manual
Rev: 10.11.17
1
Table of Contents Page
FCC Notice & Warranty Information 2
1.0 Introduction 3
2.0 Unpacking the printer 3
3.0 Important Safety Information 4
4.0 Installation 5
5.0 Ticket Load Procedure 7
6.0 Standard Interface Pinouts 8
7.0 Thermal Paper – Theory & Specifications 9
8.0 Maintenance and Adjustments 10
8.1 Paper Guide and Print Head Assembly 10
8.1.1 Cut or Tear SQ Opto 11
8.1.2 Load SQ opto 12
8.1.3 Thermal Print Head 13
8.1.4 Thermal Print Head Replacement 14
8.1.5 Platen 15
8.1.6 Cut SQ Opto Mounted on the Cutter Assembly 16
8.1.7 Ticket Width Adjustment 17
8.2 Cutter Assembly 18
9.0 General Cleaning 19
10.0 Logic Board 19
10.1.1 Logic Board (Removal) 19
10.1.2 Logic Board (Installation) 19
11.0 Spare Parts List 20
13.0 Troubleshooting Guide 22
Appendix A - VERTICAL PRINTER INSTALLATION 24
Appendix B - ETHERNET PARAMETERS 25
Appendix C– INTERFACE TESTING A LEMUR 26
Appendix D – DOWNLOADING SOFTWARE COMMANDS 31
Appendix E– CONFIGURE WI-FI CONNECTION 32
Appendix F – WINDOWS USB DRIVER INSTALLATION GUIDE 34
Appendix G – MAC DRIVER INSTALLATION GUIDE 49
Appendix H– SERVICE PLANS 54
Appendix I– TECHNICAL SUPPORT 55
2
FCC NOTICE
NOTE: The equipment has been tested and found to comply with the limits for a class A digital
device, pursuant to part 15 of the FCC rules. These limits are designed to provide reasonable
protection against harmful interference when the equipment is operated in a commercial
environment. This equipment generates, uses, and can radiate radio frequency energy and, if not
installed and used in accordance with the instruction manual, may cause harmful interference to
radio communications. Operation of this equipment in a residential area is likely to cause harmful
interference in which case the user will be required to correct the interference at the user’s expense.
Operation is subject to the following two conditions:
1. This device may not cause harmful interference, and
2. This device must accept any interference received, including interference that may cause
undesired operation.
NOTE: This unit was tested with shielded cables on the peripheral devices. Shielded cables must be
used with the unit to insure compliance.
WARRANTY INFORMATION
BOCA warrants the equipment manufactured and sold by it to be free from defects in material and
workmanship under normal use and service for a specified period of time. Parts damaged by
negligence or misuse (bad ticket stock, improper operating conditions, etc.) are excluded from this
warranty. Warranties for printers are 1 year from date of shipment. (NOTE: The print head is a
consumable part and is warranted for 90 days.) Spare parts carry a 90 day warranty. Tickets are
warranted, under proper storage conditions, for a period of 3 years. All warranty work is to be
performed either by BOCA or by an authorized BOCA service center. Shipping charges to the repair
center are the customer's responsibility. BOCA will pay for the equipment's return via ground service.
Please go to the link below if you have any reported issues with your new BOCA printer.
www.bocasystems.com/onlinesupportform.html
Equipment damaged in shipping should be reported immediately both to BOCA and to the shipper.
EXTENDED WARRANTY PLAN - BOCA offers extended warranty plans for all printer models. These
plans cover all parts and labor. All labor is to be performed at the BOCA facility. Equipment
damaged by misuse or negligence, including damage to print heads caused by defective ticket stock,
is excluded from this extended warranty. The customer, at its option, may request BOCA to ship
individual parts to expedite simple repair procedures. In certain cases where the customer is unable
to wait for the normal repair cycle, BOCA will ship an exchange printer within one business day after
notification by the customer. All freight charges are the responsibility of the customer.
Click here to return to > Table of Contents
3
1.0 Introduction
The Lemur-C printer is a direct thermal ticket printer that may be purchased with optional integrated cutting
mechanism. This manual will provide the user with general information regarding printer set-up, configuration
and troubleshooting. Please read the important safety information section before installation is conducted.
Review the programming guide for additional details.
2.0 Unpacking the Printer
The printer is shipped in a ruggedized container. Please save packing material for future use. Remove the
printer and accessories from the box and inspect for obvious damage. If damage is noticed, please report it
immediately to BOCA.
Email: cathy@bocasystems.com Tel: (561) 998-9600 Fax: (561) 998-9609
The following items should be in the box:
a) Ticket Printer
b) 24VDC power supply
c) AC cord
b) Hopper (if applicable)
d) Interface cable (optional)
e) Mounting Plate (optional)
Click here to return to > Table of Contents
Shown with
optional hopper
4
3.0 Important Safety Information
WARNING: The appearance of this symbol indicates the proximity of an
exposed high voltage area. Please follow all directions carefully for your
personal safety. You must read the following safety information carefully
before working on the printer.
As a safety precaution, all service to the printer should be done by qualified persons with power off
and the AC cord unplugged from the printer. Following any procedure requiring the removal of covers
and/or doors, please verify that they have been properly attached and fastened prior to operating the
printer.
WARNING: "Provide an earthing connection before the mains plug is connected to the mains. And, when disconnecting
the earthing connection, be sure to disconnect after pulling out the mains plug from the mains."
WARNING: Power Cord Set: This must be approved for the country where it is used:
U.S.A. and Canada
The cord set must be UL-approved and CSA certified.
The minimum specification for the flexible cord is:
No. 18 AWG
Type SV or SJ
3-conductor
The cord set must have a rated current capacity of at least 10A.
The attachment plug must be an earth-grounding type with a NEMA 5-15P (15A, 125V) or NEMA 6-15P (15A,
250V) configuration.
United Kingdom only
The supply plug must comply with BS1363 (3-pin 13 amp) and be fitted with a 5A fuse which complies with
BS1362.
The mains cord must be <HAR> or <BASEC> marked and be of type H03VVF3GO.75 (minimum).
Europe only:
The supply plug must comply with CEE 7/7 (“SCHUKO”).
The mains cord must be <HAR> or <BASEC> marked and be of type H03VVF3GO.75 (minimum).
Denmark: The supply plug must comply with section 107-2-D1, standard DK2-1a or DK2-5a.
Switzerland: The supply plug must comply with SEV/ASE 1011.
WARNING: The appliance coupler (the connector to the unit and not the wall plug) must have a configuration for mating
with an EN60320/IEC320 appliance inlet.
WARNING: The socket outlet must be near to the unit and easily accessible.
WARNING: France and Peru only:
This unit cannot be powered from IT† supplies. If your supplies are of IT type, this unit must be powered by 230V (2P+T)
via an isolation transformer ratio 1:1, with the secondary connection point labelled Neutral, connected directly to earth
(ground).
WARNING: RJ-45 Ports. These are shielded RJ-45 data sockets. They cannot be used as standard traditional telephone
sockets, or to connect the unit to a traditional PBX or public telephone network. Only connect RJ-45 data connectors.
Either shielded or unshielded data cables with shielded or unshielded jacks can be connected to these data sockets.
Click here to return to > Table of Contents
5
4.0 Installation
The Lemur series printer was designed to be mounted either on a desktop or shelf (horizontal model) or vertically in
a counter top (see Appendix A for installation of vertical printers).
Prior to site preparation and installation, the printer should be powered up and run in the self-test mode.
Lay the printer flat on a counter top.
Attach the AC cord into the 24VDC power supply and plug the other end into the round DC in port of the
printer.
Install ticket hopper (if applicable) to catch the tickets. Lemur printer without a cutter won’t have a ticket
hopper.
Turn power on. If the printer has an optional cutter then you will hear the cutter motor cycle.
Wait six seconds after power up. Begin loading tickets through the entrance slot with a smooth motion until
the printer automatically positions the ticket. See section 5.0 Ticket Load Procedure.
NOTE: You want to make sure that the black timing mark is in the correct location before loading the tickets into
the paper path. See www.bocasystems.com/tickets_specs9.html for black mark layout specs.
After the ticket is automatically positioned (the green READY led will be illuminated), press the center TEST
button located on the control panel to print a test ticket. The next page shows sample self test ticket
printouts.
Verify that the printer properly works with your system by issuing a ticket through your computer system.
You may also use out customer based program to test the printer independently of your ticketing system
(see Appendix C)
You may now install the printer in its permanent location. Adequate room should be provided behind the printer for
the smooth feeding of ticket stock. Please do not prevent the ticket hopper (horizontal models) from operating by
touching tickets during the printing cycle.
Lemur cover removal – The cover may be removed by depressing the cover lock tab that is located on top of the
cover. Slide the cover off.
7
5.0 Ticket Load Procedure
1. Turn the printer on and wait five seconds. The red CHECK PAPER led will be illuminated. If your
printer has a cutter they you will hear it cycle during this time.
2. Begin loading the tickets through the entrance slot with a smooth motion until the ticket stock comes to
a stop (at this point the stock is between the thermal head and platen). Keep pressure against the
stock and the printer will automatically feed the ticket stock.
If you have any ticket load issues then make sure the paper guild slider bar is properly adjusted (see 8.1.4 Ticket
Width Adjustment ).
Two typical ticket formats and feed directions are shown below. The black timing mark must be facing the
opto sensor.
When loading 5.50” long ticket stock the black timing mark should be towards the rear of the ticket
(the last part that goes into the printer).When loading 2.0”” long cinema ticket stock the black timing
mark should be furthest away from to the leading edge of the ticket (the first part that goes into the
printer).
Click here to return to > Table of Contents
Adjustable (ADJW)
The black timing mark on the back of your ticket stock should
pass over this side facing down towards the opto
Load your stock towards this
side and below this metal plate
8
6.0 Standard Interface Pinouts
RJ12 Serial Connection
TYPICAL DB9 to RJ12 PIN CONNECTIONS
9 pin host
BOCA RJ12
2
2
Transmit
3
3
Receive
5
4
GND
6
1
RDY
8
6
CTS
USB USB 2.0 compliant devices.
ETHERNET (Optional) is a standard RJ45 Ethernet cable connection.
WI-FI (Optional) is compatible with 802.11b/g Wi-Fi router and supports security settings WEP/WPA/WPA-2.
BLUETOOTH (Optional) may be ordered as Classic or Low Energy (LE).
CASH DRAWER PORT – (Optional) may be ordered with RJ12 serial port modified to operate a cash drawer.
Click here to return to > Table of Contents
+5VDC
USB
RJ12 serial
Ethernet
(Optional)
DC IN
9
7.0 Thermal Paper - Theory & Specification
Refer to the BOCA Systems website at www.bocasystems.com, THERMAL TICKETS section for the
most current paper specifications.
The print head’s life expectancy is composed of both a mechanical and an electrical component. Both of these factors are
strongly influenced by the quality of the thermal paper used.
MECHANICAL
The print head has a theoretical rating of 60 kilometers. This number is based upon the assumption that the head will be
used with a good quality, top coated thermal paper. Uncoated and poorly top coated thermal papers are abrasive to the
print head and have been found to wear through the head after less than one kilometer.
Other factors which may contribute to premature mechanical wear are the use of non-thermal inks and stray metallic
particles stuck in ticket perforations. Certain inks colors such as opaque white (which contains titanium dioxide) are also
highly abrasive.
Unfortunately, there are no available devices for quantitatively measuring the abrasiveness of a given ticket. Fortunately,
we have developed a slightly subjective, but effective method of weeding out overly abrasive ticket stock.
ELECTRICAL
Each heat element, dot, on the print head has a theoretical life expectancy of 100 million activations. This is based on the
assumption that each activation will cause the dot temperature to approach the dot’s maximum recommended
temperature. Running at lower temperatures will increase the theoretical life expectancy, while slight temperature
increases will seriously (exponentially) degrade the head life.
The thermal paper can affect the electrical head life in two ways. Insensitive, slow papers will typically encourage the user
to increase the voltage to darken the printed image. This will directly increase the head temperature resulting in reduced
head life. Additionally, the higher temperatures will frequently cause the ink to peel off the ticket and deposit onto the print
head. The ink debris will disrupt the normal transfer of heat from the head to the paper. This further increases the head
temperature above the desired level. The use of non-thermal inks and/or non-top coated papers also will cause the ink to
release and deposit on the print head.
SPECIFICATION
Based upon the above technical information, BOCA has always tried to encourage our customers to use the proper
thermal papers to maximize the life of their print heads. BOCA provides an extensive series of papers which meet the
above criteria for low abrasion and high sensitivity. We have also tested and approved a number of Ricoh thermal papers
which meet our criteria. While we have not had the opportunity to test other manufacturers’ thermal papers, we feel
confident that other papers manufactured with the above goals in mind should be acceptable for use in our printers. The
following list of papers have been approved by BOCA.
200 dpi usage
BOCA T4, T5, T7, LCS and SKI10
200 and 300 dpi usage
BOCA HS7, M7, HS5, M10, SKI14
Please note that the 300 dpi papers may be used on 200 dpi printers. In fact, doing so will allow the user to decrease the
head energy thereby increasing the electrical life of the head. DO NOT use 300 dpi heads with 200 dpi paper.
Click here to return to > Table of Contents
10
8.0 Maintenance and Adjustments
Your ticket printer is solidly constructed and has been designed for high volume use. It requires minimal care
to provide maximum service.
WARNING: The appearance of this symbol indicates the proximity of an
exposed high voltage area. Please follow all directions carefully for your
personal safety. You must read the following safety information carefully
before working on the printer.
This section provides an overview of printer maintenance, including part alignments, adjustment and replacement.
For discussion purposes, the printer consists of three major modules or assemblies:
• Paper guide and print head assembly
• Cutter assembly
• Logic board assembly
As a safety precaution, all service to the printer should be done by qualified persons with
power off and the AC cord unplugged from the printer. Following any procedure requiring the
removal of covers and/or doors, please verify that they have been properly attached and
fastened prior to operating the printer.
8.1 Paper Guide and Print Head Assembly
The principal function of this assembly is to guide the ticket stock to the thermal print head where thermal
printing takes place. Additionally, this assembly houses the drive platen and ticket positioning sensors. If
necessary, the total assembly may be removed from the unit. All replacements and adjustments of the
components on this assembly may be done without removing the total assembly. The most common
adjustments and replacements regarding this assembly follow:
Click here to return to > Table of Contents
11
8.1.1 Cut or Tear SQ Opto
There is one optical sensor (opto) mounted on an adjustable plastic bracket. The opto controls the
cut or tear position. Removal or adjustment of the opto should be done without removing the bracket
from the paper guide. The opto position is factory set and adjustment should normally not be
necessary.
Note: Before making any opto adjustments make sure your ticket stock was manufactured to proper
ticket specifications.
To adjust the cut or tear position, physically adjust the opto mounting bracket forward or backwards
to achieve the desired cut or tear location. On a Lemur with auto cut the cut position should be a
1/16”-1/8” away from the ticket perforation. On a Lemur without auto cut the ticket perforation should
line up with the edge of the cabinet or top plate.
If you are not able to get the desired cut position, make sure your ticket stock was manufactured to
proper specifications.
Once a year the opto eye should be blown off with air. This interval will vary depending upon the
environment and the quality of the ticket stock.
Click here to return to > Table of Contents
OPTO EYE
12
8.1.2 Load SQ Opto
The load SQ opto is responsible for letting the printer know when it has paper stock loaded in the
printer.
Once a year the opto eye should be blown off with air. This interval will vary depending upon the
environment and the quality of the ticket stock.
Click here to return to > Table of Contents
OPTO EYE
13
8.1.3 Thermal Print Head
The print head should be cleaned periodically to prevent debris from building up on the print element. The
required cleaning interval varies greatly depending on the quality of the ticket stock and the amount of dust
entering the print area. Excessive dirt build up on the print head will result in reduced quality. Continuing to
run the print head in a dirty condition will reduce its life expectancy, as it is unable to diffuse its heat properly.
The follow needs to be done with the printer powered off and unplugged from the AC source.
The thermal print head can be removed for cleaning or replacement, as follows:
1. Make sure power is off and the AC cord is disconnected from the printer.
2. DO NOT UNPLUG CABLE FROM PRINT HEAD.
3. Lift up on the cam lock assembly (located above the head mounting plate) to remove pressure from the thermal
head. Position the cam lock lever as far forward as possible.
4. Lift up on the head mounting plate/thermal head to remove.
5. Clean the thermal print head surface (the side that makes contact with the paper) with isopropyl
alcohol.
6. Install the head mounting plate/thermal head by reversing the above procedures.
Click here to return to > Table of Contents
Photo A
Photo D
Cam Lock
Assembly
Head Mounting
Plate
Cam Lock
Lever
Head mtg.
Plate
Clean This
Surface
14
8.1.4 Thermal Print Head Replacement
The below review how to replace the thermal print head in your printer, if needed.
The follow needs to be done with the printer powered off and unplugged from the AC source.
1. Remove the print head mounting plate from the printer as shown in section 8.1.3 Thermal Print Head.
2. Once the head plate has been removed; loosen the two Philip head screws until the thermal print head
disengages from the head plate. Take care not to lose lock and flat washers.
3. Gently unplug the cable from the old print head and plug it into the new print head. If your print head
has two cables then this should be done one cable at a time so not to mix them up. The cables are
keyed (see examples below). The keyed position must be lined up while plugging the cable into the
print head. You should not have to use excessive force to do this
4. Install the print head back onto the print head mounting plate.
5. Install the head mounting plate/ thermal head back into the printer.
Click here to return to > Table of Contents
Hole
Dimple
15
8.1.5 Platen (Rubber Driver Roller)
The Platen (rubber drive roller) should be cleaned once a year to prevent paper dust from building up on the
roller. (NOTE: The platen may require more frequent cleaning in dusty environments or when using inferior
ticket stock.)
1. Make sure power is off and the AC cord is disconnected from the printer
2. Unlock the cam lock lever and remove head mounting block/ plate. (Refer to section 8.1.3 Thermal
Print Head).
3. Apply a small amount of Isopropyl alcohol onto a paper towel to clean the rubber roller.
4. Clean only the part of the rubber roller where the ticket stock makes contact with.
5. Rotate the rubber roller clockwise a little and repeat step 4; continue in the same manner for one full
revolution of the rubber roller.
6. Install the head mounting block/ plate and lock the cam lock lever back in place. Printer in now ready
for normal operation.
(Color of platen may vary from above photo)
Click here to return to > Table of Contents
Platen
16
8.1.6 Cut SQ Opto Mounted on the Cutter Assembly
Your printer may have been configured with the cut optical sensor (opto) mounted on the cutter
assembly. The serial number tag will show CUT - # under Separation (# = a value of 1 – 5). The
opto detects the black timing mark on the back of the ticket stock.
This sensor will need to be cleaned around every 10,000 tickets to ensure reliable operation of the
printer.
The following needs to be done with the printer powered off and unplugged from the AC source.
1. Unlock the cam lock lever and remove head mounting block/ plate. (Refer to section 8.1.3
Thermal Print Head).
2. With canned air, blow off the area just below the metal guide (see yellow arrow).
(location and color of platen may vary from above photo)
3. Install the head mounting plate and lock the cam lock lever back in place. Printer is now ready
for normal operation.
To adjust the cut position, the CUT1 Count value may be changed by sending a software command
to the printer (See Appendix D). The cut position should be 1/16”-1/8” away from the ticket
perforation.
Click here to return to > Table of Contents
17
8.1.7 Ticket Width Adjustment
To adjust the paper path for use with a different ticket width, adjust the slider bar to the fully open position.
Insert your ticket stock into the paper guide. Adjust the slider bar down to the proper ticket width, making sure
the bar is not too tight against the ticket. The ticket should move freely in the paper guide.
Click here to return to > Table of Contents
The slider bar would be
located here for 3.25”
ticket width
Ticket Stock
Slider Bar, NOTE: stock
must go under the slider
bar.
Load your stock towards this
side and below this metal plate
18
8.2 Cutter Assembly
The optional BOCA cutter system is a fully integrated cutter knife mechanism powered by a stepper
motor. The cutter requires no adjustments and is rated for approximately 750,000 cuts. Please be
aware of the following:
Wait five seconds before feeding ticket stock into the printer after power up. During this time the
cutter knife will move up and down. If ticket stock is fed into the printer before five seconds, a ticket
jam could occur.
The cutter area should be blown out with air periodically to prevent debris from building up inside the
cutter area. The required cleaning interval varies greatly depending on the quality of the ticket stock
and the amount of paper dust entering the cutter area.
If the printer will be used with ticket stock that has a thickness greater than .008” then the cutter
speed needs to be changed to SLOW. Please contact BOCA for documentation to make this
change. If the cutter speed is not changed to SLOW, then the printer will not work reliably with said
stock.
Click here to return to > Table of Contents
Boca Cutter
19
9.0 General Cleaning
The interior of the printer should be cleaned whenever there is a visible accumulation of dust. Use a small
vacuum for cleaning. Be careful not to jar any of the printer’s parts loose.
10.0 Logic Board
The printed circuit boards used in this product have been manufactured using surface mount technology.
These printed circuit boards cannot be effectively repaired in the field and should be returned to the
manufacturer if repair is required.
Warning: ALL SERVICE SHOULD BE DONE WITH POWER OFF AND THE DC POWER SUPPLY
UNPLUGGED FROM THE PRINTER.
10.1.1 Logic Board (Removal)
1. Gain access to the logic board. This is normally done by removing the electronics cover or rear access
panel.
a. Remove 4 Philip head screws that are located on the bottom of the printer.
2. Side the print module assembly out.
3. Denote where all the cables are plugged into the logic board.
4. Unplug connectors connected to the main logic board.
5. Remove the three Philip head screws that secure the logic board onto the print module.
6. Remove board.
10.1.2 Logic Board (Installation)
1. Installed the logic board into the printer.
2. Install the three Philip head screws that hold the logic board onto the print module and tighten.
3. Attach connectors going to the main logic board.
4. Install the print module back into the enclosure. Take care to make sure the wires are not being pinched.
Click here to return to > Table of Contents
20
11.0 Spare Parts List
#
Part Number
Description
1
423524C-1
Upper Rail Only (cutter)
1*
423524-C-NC
Upper Rail Only (non-cutter)
2
423802-W
Slider bar assembly for ADJW
3
423236P
Take Out Head Cam Lock
4
423496-6
Head Mounting Plate 2C
5
423760-LC-200
Platen complete for 200dpi
6
SQ LOAD
Opto Detector Ticket load
7
200C3
Print Head for Lemur-R & 2C printers only
8
P50-1017
Drive Belt, 98T (for 200dpi)
9
423473C
Mounting plate, BC5 cutter
10
424011
Stepper Motor with 20T pulley
11
423480C
Upper exit deflector only (Lemur-C)
11A
423480C-C
Upper exit deflector with brush (Lemur-C)
12
422718W
Anti-Static Brush
13
424008
Cutter Assembly (BC5) No mounting plates
14
SQ OPTO
Opto Detector cut or tear
15
LC46-E
Main Logic Board (Ethernet option)
15*
LC46
Main Logic Board (Standard)
16
423192
Ground Strap
17
424010
Cable, Print Head 2C
18
423938
DC Harness, cutter
18*
423938-NC
DC Harness, no cutter
19
420880C
Base
20
420881C
Cover
21
424009
Power Supply 24VDC
22
423825-4x6
Hopper, (4” x 6”) Plastic
*
P19-1000
Cable, AC cord 110VAC (US)
*
423855
Cable, AC cord 220VAC (European)
*
423856
Cable, AC cord 220VAC (UK)
*
423863
Cable, AC cord 220VAC (Australia)
*
423855
Cable, AC cord 220VAC (European)
*
423765
Cable External, serial DB9 TO RJ12
*
423947
Cable External, serial DB25 to RJ12
*
423846
Cable External, USB
*
423825-4x6
Hopper, (4” x 6”) Plastic
*
423829
Mylar only, Vlemur
*
423635
Rubber Feet
*
421421C-P
Top Plate, vertical Lemur (8.70” x 9.64”) Plastic cabinet Lemur
* Customer dependent and not shown in photos
1
3
2
4
6
5
7
21
8
5
7
6
9
10
11
5
10
9
11
12
13
10
14
2
6
15
9
16
16
17
18
19
20
22
21
8
11A
22
12.0 Troubleshooting Guide
This is a simplified troubleshooting guide listing some of the typical problems. It is not intended to provide
technical details or repair methods, but can serve as a guide to fault isolation in the field. As a safety
precaution, all service to the printer should be done by qualified persons with power off and
the AC cord unplugged from the printer. Following any procedure requiring the removal of
covers and/or doors, please verify that they have been properly attached and fastened prior to
operating the printer. If you need additional help, please visit the link below
www.bocasystems.com/onlinesupportform.html
1. NO OPERATION, LED’S DON’T LIGHT UP UPON POWER UP
a. Power the printer off and wait 30 seconds then power it back on.
b. Check the power cord for proper installation at both ends.
c. Check that there is power at the AC outlet.
d. Swap out power pack.
e. Contact your system provider or BOCA for further assistance.
2. POWER IS ON BUT NO OPERATION
a. Make sure the stock is being loaded properly into the printer. Consult section 5.0 Ticket Load Procedure.
b. Clean the SQ load opto. Consult section 8.1.2 Load SQ Opto
b. If cutter knife (if so equipped) does not go up and down after power up, See # 6.
c. With the printer powered off, unplug the thermal head and turn on the printer. If printer works then
replace the thermal head.
d. Contact your system provider or BOCA for further assistance.
3. POWER IS ON BUT TICKET WILL NOT LOAD
a. See # 2
b. Make sure the print head/cam lock assembly is fully locked in the closed position.
Consult section 8.1.3 Thermal Print Head .
c. Check that the ticket stock is being loaded correctly. Consult Installation section.
d. Contact your system provider or BOCA for further assistance.
4. ERRATIC CUT POSITION
a. Check for defective ticket stock. Is the black mark unevenly spaced apart or
light in color? Is the ticket too wide for the paper path?
b. Make sure the paper guild slider bar is properly adjusted (see 8.1.7 Ticket Width Adjustment ).
c. Clean off opto eyes (see 8.1.1 Cut or Tear SQ Opto ) with air. If printer has opto eye mounting on cutter
assembly then see section 8.1.6 .
d. Check that the platen is clean. Consult section 8.1.5 Platen (Rubber Drive Roller) .
e. Replace ticket cut opto.
f. Contact your system provider or BOCA for further assistance.
5. ERRACTIC PRINT POSITION
a. See # 4
6. CUTTER KNIFE DOES NOT MOVE (if equipped)
a. Check for blockage in the cutter area.
c. Default printer settings. With the printer powered off hold down the TEST button and then power up
the printer. Keep the TEST button held down for ten seconds and release.
c. Contact your system provider or BOCA for further assistance.
7. POOR PRINT OUT (light print out)
a. Try a different stack of ticket stock.
b. Make sure the print head/cam lock assembly if fully locked in the closed position.
c. Clean print head. Consult section 8.1.3 Thermal Print Head.
d. Adjust print intensity setting via software command. (see Appendix D)
e. Replace thermal head.
f. Contact your system provider or BOCA for further assistance.
23
8. POOR PRINT OUT (white voids in print out)
a. Clean print head. Consult section 8.1.3 Thermal Print Head.
b. Replace thermal head. Consult section 8.1.4 Thermal Print Head Replacement.
c. Contact your system provider or BOCA for further assistance.
9. NO PRINT OUT
a. Try a different stack of ticket stock.
b. Check head cable for electrical connection at both ends
c. Check to make sure head cable is plugged in properly into the thermal head.
d. Replace the thermal head. Consult section 8.1.4 Thermal Print Head Replacement.
e. Contact your system provider or BOCA for further assistance.
10. PRINTER SKIPS TICKETS WHILE PRINTING
a. Check position and quality of black mark on the ticket stock.
b. Make sure the paper guild slider bar is properly adjusted (see 8.1.7 Ticket Width Adjustment ).
c. Clean off opto eye (see 8.1.1 Cut or Tear SQ Opto) with air.
d. Check that the platen is clean. Consult 8.1.5 Platen (Rubber Drive Roller section.
e. Replace ticket cut opto.
f. Contact your system provider or BOCA for further assistance.
11. PRINTER SKIPS TICKETS AND DIES
a. See # 10.
12. TICKET JAM ENTERING THE CUTTER AREA
a. Make sure the entrance to the cutter area is not blocked.
b Make sure the paper guild slider bar is properly adjusted (see 8.1.7 Ticket Width Adjustment ).
b. Contact your system provider or BOCA for further assistance.
13. WI-FI WILL NOT CONNECT
a. Make sure you are connecting to Wi-Fi router that supports 802.11b devices. The router also needs to
support 1 and 2 MBps data rates.
b On initial setup have the printer as close as possible to the Wi-Fi router.
b Check to make sure you have the correct security values for the Wi-Fi router you are trying to connect to.
b. If you have multiple routers change the channel setting to 1, 6 or 11. Multiple routers using the same
channel will cause connection and drop single issues.
Click here to return to > Table of Contents
24
APPENDIX A - VERTICAL PRINTER INSTALLATION
Prepare the counter top by cutting a rectangular hole in accordance with the dimensions specified for your
printer model. NOTE: The table or counter top must be able to support at least four times the weight of
the printer.
Attach the top plate to the printer using only the supplied mounting hardware.
Insert the printer with the top plate attached into the countertop cutout.
Attach the power cord and the interface cable to the printer.
Turn the power switch to the ON position.
The printer is now ready for ticket stock to be loaded.
Click here to return to > Table of Contents
TOP VIEW
COUNTER CUTOUT
Edge mounting plate
CUTOUT IN COUNTER
8.00”
20.32c
m
6.75”
17.15c
m
Printer’s top plate
8.51”
21.62cm
8.70”
22.10c
m
SIDE
VIEW
9.64”
24.49c
m
Tickets
This space needs to
be a minimum of 12”
(30.48cm) from the
top of a full stack of
tickets.
.563”
1.43cm
25
APPENDIX B –ETHERNET PARAMETERS
General
Each Boca Ethernet Printer is assigned a unique MAC address based in part on the printer's serial number. All Boca
printers are factory configured in DHCP enabled mode. (Exceptions may be made by special request.) If the printer is
unable to get a dynamic IP address from the customer's network in the allotted time period (about one minute), it will
default to the 10.0.0.192 address. You can select a different fixed IP address either via a Web Browser (see below) or the
printer’s control panel if your printer has an optional LCD display.
ETHERNET – Quick Installation Guide
Connect the printer to your network (the IP address will be automatically assigned by your DHCP server)
Load tickets into the printer
Wait one minute to allow assignment of IP address
Print a test ticket to identify the printer's IP address
Ping the printer
Open your web browser and type the printer’s IP address to review its configuration page (see below image).
If you are going to set a static IP address then you will need to change the ETHERNET setting to YES.
If you experience any problems, please refer to the Ethernet section of our FGL Programming Guide.
Click here to return to > Table of Contents
26
APPENDIX C – INTERFACE TESTING A LEMUR
Boca Systems, Inc. has developed a Windows based program that allows customers to communicate from a host
computer to the printer over any interface (parallel, serial, USB, Ethernet) and print drivers too. The below program link is
found on our website under the “TECH SUPPORT/ REPAIRS“ section. For Apple/ Mac based systems see APPLE/ MAC
BASED SYSTEM.
WINDOWS BASED SYSTEM
www.bocasystems.com/documents/configure_boca.exe
To use this program you will need to download the executable file to your Windows based host computer and run it. If your
system doesn’t already have Microsoft .NET Framework 4 installed then allow it to be installed when prompted. Follow the
instructions on the pop up windows to install the program.
The following steps will guide you through using this program once it has been installed on your host computer.
1. Hook the BOCA printer to the host computer that you have the Configure program loaded onto. Make sure that
the printer has stock loaded and it ready to go. A printer is ready to print when it is able to print out a self test
ticket by depressing the TEST button. If you are not able to get a self test ticket then see section Installation to
make sure you have the printer properly setup.
2. On your Window’s desktop click on the START icon and then click on PROGRAMS to see all your computer’s
programs.
3. Find “Boca Systems” and click on Boca Configure and Test. Once the program is running, click on the “Select A
Printer” drop-down arrow and you have to choices.
Printer Interface - if your connecting through a Parallel, Serial, Ethernet or USB-HID mode (go to step# 4)
Print Driver - if you’re connecting via a print driver (go to step # 5).
4. Once the program is running, click on the “Select A Printer” drop-down arrow and choose “Printer Interface”. You
will want to choose the interface connection that you have the BOCA printer hooked up to then click the OK
button. Go to step #6.
If you are connecting via the Ethernet port then in the IP Address box type in the printer’s current IP address.
The printer’s current IP address is printed on the self-test ticket (when the test button is pressed). When tying in
the address don’t include the leading zeros (If IP=189.010.000.002 then type in 189.10.0.2). Click on the Connect
button.
5. Once the program is running, click on the “Select A Printer” drop-down arrow and choose
Printer Driver. You will want to choose the driver you are using for the BOCA printer. Once the driver is chosen
Your selection of drivers will vary from what is shown in above image
27
click the OK button.
6. If your printer has FGL firmware then click on the yellow “FGL Test Ticket” button or if your printer has HP
firmware then clicks on the yellow “PCL Test Ticket” button.
7. Once the Test Ticket selection box comes up, click on the OK button to print out a ticket.
8. You may also print more than one ticket by changing the number of tickets you want to printer. See page 44 for
sample printouts.
28
APPLE/ MAC BASED SYSTEM
Boca Systems, Inc. has developed two programs that allow customer to the printer. One operates over USB/HID & Ethernet
interfaces and the other if a print driver is used. The below programs are found on our website under the “TECH SUPPORT/
REPAIRS” section.
For Mac use without printer driver (www.bocasystems.com/documents/boca_customer_mac.zip) customer
program is used with USB/HID & Ethernet interfaces.
For Mac use with printer drivers (www.bocasystems.com/documents/boca_customer_driver_mac.zip) customer
program is used with print drivers or USB connection.
You may download load the program that fits your needs. To use these programs you will need to download the zip file to
your Apple/Mac based host computer. The following steps will guide you through using these programs once they have
been installed on your host computer.
1. Hook the BOCA printer to the host computer that you have the Customer program loaded onto. Make sure that
the printer has stock loaded and it ready to go. A printer is ready to print when it is able to print out a self test
ticket by depressing the TEST button. If you are not able to get a self test ticket, refer to the user’s manual to
make sure you have the printer properly setup.
2. Go to your download folder and you will see the customer program you chose. Click on this folder to expand it to see
all the files.
3. You will need to click on the appropriate application file to run the program.
customer_mac for the USB/HID & Ethernet based program.
cust_driver_mac for the print driver based . Proceed to step #5
4. Once the Customer MAC Test Tool is running, click on the “Select Printer Interface” drop-down arrow. You will
want to choose the interface connection that you have the BOCA printer hooked up to then go to step #6.
If you are connecting via the Ethernet port then in the IP Address box type in the printer’s current IP address.
The printer’s current IP address is printed on the self-test ticket (when the test button is pressed). When tying in
the address don’t include the leading zeros (If IP=189.010.000.002 then type in 189.10.0.2). Click on the Connect
button. The Message section will indicate that connection has been made. Go to step #6
5. Once the Customer USB Drivers program is running, click on the “Pick A Printer” button. You will want to choose
the driver you’re using for the BOCA printer.
Your selection of drivers will vary from what is shown in above image
29
6. Now click on the “Select Printer Operation” drop-down arrow and chose “Print a FGL Test Ticket”. If your printer
had HP firmware then chooses “PCL Test Ticket”.
Driver program Without Driver program
7. You may also print more than one ticket by changing the number of tickets you want to printer. See next page for
sample printouts.
Above sample FGL ticket was printed on a 2” x 5.5” (concert) ticket using an ADJW-2 200dpi FGL printer
31
APPENDIX D – DOWNLOADING SOFTWARE COMMANDS
For those Lemurs model printers without LCD display the menu setting changes may be done by utilizing the
software commands listed below. This is best done using our configure and test program for Windows (see
Appendix F ) or our customer program for MAC (see APPLE/ MAC BASED SYSTEM).
If needed, the printer may be defaulted back to it’s originally factory settings as follows. With the printer
powered off hold down the TEST button and then power up the printer. Keep the TEST button held down for
10 seconds and release (the printer will reset at this time).
Once you have your interface or driver selected then clicks on the “Enable FGL for PCL” button. For the MAC
customer program under the Select Printer Operation choose “Enable FGL Commands (HP)”. Click on the Yes
Click the Yes button and then the OK button.
Window MAC
Click on the “Send Text” button. For the MAC customer program under the Select Printer Operation choose
“Send Text Commands”. Once the Text Data box comes up you type the text command in the Data input
box. Then click on the OK button and the text data will be sent to the printer.
You may click on the HELP button at any time to open up the help window.
The CONFIGURATION TEST TICKET SUPPLEMENT section of the FGL programming guide shows all of the
commands necessary to access the operator control panel functions.
For a printer that has the cut opto located on the cutter assembly only (See section , the below software
command changes the cut position. The # value range is from (0 to 35) and the printer will reset up receipt of
the command. A value of 16 is the default value.
<caa#>
Click here to return to > Table of Contents
32
APPENDIX E– CONFIGURE WI-FI CONNECTION
To use the wireless capabilities of a printer equipped with the optional 802.11b wireless interface (Wi-
Fi), it will first be necessary to setup the printer with information and security settings that match the
settings of the IEEE 802.11b compatible wireless server/router you are connecting to. Printer
purchased after April-2014 is able to support IEEE 802.11g compatible wireless server/router.
Our Wi-Fi printer is designed to work with a wireless router.
To initially configure the wireless settings it will be necessary to connect to the printer via the Parallel,
RJ12, USB or Ethernet (if so equipped) interface using a Windows or MAC based system.
This may be done using our Configure and Test program for Windows or Customer program for MAC
(see Appendix F). The printing of a ticket via this program will confirm it is communicating with the
printer.
To use the wireless capabilities in FGL and PCL 26/46 model printers equipped with a wireless
interface, it will first be necessary to setup the printer with information and security settings that
match the wireless settings of the local wireless server/router. To configure the printer with the
correct security settings, it is necessary to acquire these settings directly from the wireless
server/router or see your network administrator. Also to initially configure the wireless settings it will
be required to temporarily connect a cable between the printer and the host computer.
We recommend that the Wi-Fi be configured by either your system administrator or IT support staff.
The below steps walk you through the Wi-Fi setup in the Infrastructure mode. The Wi-Fi router must be configured
to support an IEEE 802.11b Wi-Fi device. Printers manufactured after April 2014 are able to support an
IEEE 802.11g Wi-Fi device.
1. The printer will need to be connected to the host computer via a cable (parallel, serial, USB or optional Ethernet if
your printer has it. For initial install the printer must be as close as possible to the Wi-Fi router itself. This will
ensure maximum single strength. Once you have confirmed the Wi-Fi is operational, the printer may be moved
to its desired location.
2. You will want to confirm you are able to print a ticket using our Configure and Test program for Windows or
Customer program for MAC (see Appendix F). The printing of a ticket via this program will confirm it is
communicating with the printer.
3. Click on the Setup Wi-Fi button.
4. When the Configure Printer Wi-Fi and Security menu comes up you have a few choices.
a. Wireless Mode – Infrastructure (using a Wi-Fi network router) or Ad Hoc (peer to peer).
b. Disable Wireless – You would choose this if you wanted to disable the Wi-Fi
Enable with Static IP – This would be for networks that require a static IP address.
Enable with DHCP IP - Automatically attempts to get an IP address from Local Server (this is the most
common one and the one we will be using for the rest of the steps).
33
5. You will need to enter the SSID value. The Service Set Identifier is a 1 to 32 byte string. This normally would be
the name of the Wi-Fi router you are connection to.
6. Security Mode: you will need to choose the security mode that is appropriate for your WiFi router.
Disable – Allows the user to communicate through the wireless network without any security encryption involved.
WPA – Go to Step 7
WPA2 – Go to Step 7
WEP – Go to Step 8
7. WPA and WPA2 Personal Security Mode – Allows the user to communicate through the network using WPA or
WPA2 Personal wireless encryption. When this security encryption mode is chosen it will be required to enter
the “WPA Shared Key” for the local wireless network. Some networks also enforce the use of an optional key
value. The optional prompt field is provided for those networks. Finally click on OK to have these values
transmitted to the printer (through the cable). The printer will reset and upon re-initialization it will establish
wireless communication with the local network. The handshaking involved in establishing wireless
communication can take up to 30 seconds. Go to step #9.
34
8. WEP Security Mode – Allows the user to communicate through the network using WEP wireless encryption.
With WEP one can select 64 bit or 128 bit encryption. When the security encryption mode is chosen it will be
required to enter the “Pass Phrase” for the local wireless network. Some networks also enforce the use of a
default transmit key. If needed select one, else leave it set to “1”. Next the four security key values will have to
be entered to match those of the local network. Finally click on OK to have these values transmitted to the
printer (through the cable). The printer will reset and upon re-initialization it will establish wireless communication
with the local network. The handshaking involved in establishing wireless communication can take up to 30
seconds. Go to step #9.
9. The printer will reset. Depending on your operating system, this rest may happen less than 60 seconds or as
long as 5 minutes. Upon re-initialization it will establish wireless communication with the local network.
Depending on your network, a connection can be established in less than 60 seconds or as long as 5 minutes.
If it fails then see item #13 on the Troubleshooting Guide.
10. Press the TEST button to print out a self-test ticket. This ticket will show the IP address that was acquired by the
printer. You may use the configuration and test program to test this interface connection. You would run the
program like you are connecting to an Ethernet printer and enter in the IP address that is shown on the self-test
ticket.
Please go to the link below if you need assistance in configuring your Wi-Fi connection.
www.bocasystems.com/onlinesupportform.html
If your printer has an options Ethernet port then this port will be disable while the printer is in Wi-Fi mode. The
printer is not able to run both Ethernet and Wi-Fi at the same time. If you need to go back to using the
Ethernet port then the Wi-Fi needs to be disable. This may be done by repeating the above procedure but at
step # 4 choosing Disable Wireless.
Click here to return to > Table of Contents
35
APPENDIX F – WINDOWS USB DRIVER INSTALLATION GUIDE
Do not connect the printer to your computer’s USB port until advised to.
Please contact your software provider to confirm if the use of our driver is required for their
ticketing software. We recommend that the print driver is installed by either your system
administrator or IT support staff.
These print drivers are intended to be installed on Windows PC platforms X86, AMD64 or IA64.
This includes Windows 7, 8.1, 10 and Server 2012 R2.
To properly install the Boca Systems printer drivers, version 4.0.0.0, follow the steps outlined
below. If you currently have another version of a BOCA print driver installed, start at step #1 to
uninstall it first. If this is the first time installing the BOCA driver onto the host computer then start
at step #4.
On the host computer you are installing the drivers on you will want to make sure you have the
following:
Administrate privileges as most Windows systems require this do download drivers.
Access to the internet as the host computer will need to gain access to the Microsoft
website to download the necessary drivers.
1. Turn off the BOCA printer.
2. Go to the Devices and Printers window. In the below image there is one BOCA driver currently
installed via its default name.
3. Right click on the driver icon and then click on “Remove Devices”. You will be prompted with “Are
You Sure”, select Yes. If there is more than one BOCA print driver icon then repeat this step until
all are removed.
36
4. Click on the link below to download the zip file to your host computer. You will be prompted if you
want to Open, Save or Save as. Click on Save as and save the file to your hard drive. You will
need to denote what file folder you saved the file to.
www.bocasystems.com/bocaprinterdrivers.zip
5. Go to the file folder you saved the zip file to and right click on bocaprinterdrivers.zip. Click on
Extract All… It will ask you to select a Destination and Extract Files, click on the Extract button.
6. The file folder that was extracted will automatically pop up. Double click on the BocaPrintDrivers
folder to open it up. Right click on boca.bat and click on Run as administrator.
7. You will see two DOS command windows open. The first will be looking for an older version of
ddkfglmon.dll file to delete so it may be replaced with new ones once the complete install process
is done. The spooler will be stopped while the file is being deleted and will restart. If the PC does
not have this file, a message will be displayed “File not found”. This is nothing to worry about as
said file did not reside on the PC.
37
8. The second DOS command window will open to install the printer files as shown below. Notice
the message “Driver Package added successfully”. This is how it is displayed on a 64 bit
Windows PC. Press “Enter” key to close DOS command windows.
On a 32 bit Windows PC it will look more like the below. Click the “Next” button and “Finish”
button when prompted to complete the install of the driver package onto the PC.
NOTE: IF INSTALLING ON WINDOWS 8 OR 10 GO TO PAGE 43.
The below steps are for Windows 7 operating system only.
1. Connect the USB cable to the host computer and power on the printer. If you are connecting to the printer
via Ethernet or Wi-Fi then skip to step # 4.
2. Depending on your system, a notice box similar to the following picture should appear. Click on the Click
here for status. This will enable to see the status of the driver software installation.
3. The correct USB Printing Support and drivers will automatically install. The image below is of a 200dpi
driver being installed on a Windows 7 system. The driver name will vary due to the printer’s DPI and logic
board level. Go to Page 41.
38
STEPS 4 THROUGH 15 ARE FOR ETHERNET OR WI-FI CONNECTION ONLY
4. The self-test ticket that is printed when the printer’s TEST button is pressed will show the IP address that
the printer has.
5. Open up the “Devices and Printer” Menu.
6. Click on “Add a Printer”. When Add Printer Wizard show up, click on the Next button. Click on “Add a local
printer”.
7. When the printer port menu comes up. Click on “Create a new port:” choose “Standard TCP/IP Port”.
Click on the Next button.
8. Type in the IP address that is shown on the self-test ticket in the “Hostname or IP address:” field. When
typing in the address don’t include the leading zeroes (If IP=189.010.000.002 then type in 189.10.0.2).
You also have the option of typing in a specific Port name or leave as the IP address. Click on the Next
button.
The below screen may be seen (no action is needed). It may take a few minutes for the system to
move on to the next screen. This will vary depending on system and Network speeds.
39
9. When the Additional Port information menu comes up click on the Next button.
10. When the Install print driver menu comes up: Under Manufacturer select “Boca”. Under Printers select
the driver that matches your printer’s protocol (FGL or PCL) and DPI. Click on the Next button.
11. When the version driver menu comes up click on the Next button.
12. When the printer name menu comes up you may keep the default name or type in a different name. We
recommend you keep the default name. Click on the Next button.
Your driver name will vary from what is shown in the above image
40
13. When the Printer Sharing menu comes up you may choose to share this printer or not. Click on the Next
button.
14. On the last menu you have the option to choose if you want to make the BOCA your default printer. Do
not click on Print a test page. Click on the Finish button.
Your driver name will vary from what is shown in the above image
15. The next page reviews how to print a windows test page to confirm the driver is communicating with the
printer.
41
Windows 7 Test Page
The following will guide you through doing a Windows test page to confirm the driver is communicating with
the printer. You will want to make sure the printer has stock loaded and is able to print a self-test ticket when
the TEST button is pressed. The printing of this ticket confirms that the printer is working properly
mechanically. If the printer is not able to print a self-test ticket, then consult the “4.0 Installation section of the
user manual (www.bocasystems.com/documents/lemur_manual.pdf ).
1. Go to the Devices and Printers page.
2. When the Devices and Printers page comes up, right-click on the BOCA driver that is being used. When
the drop down window pops up, left click on Printer properties. Your selection of driver will vary from what is
shown in the below images.
3. Once the driver’s properties menu comes up click on the Print Test Page button. Your drive properties will
vary from what is shown in the below.
42
4. The printer should proceed with printing out a Windows Test page. The printing of this ticket confirms
the print driver is communicating with the printer.
Below are some samples printouts for reference only and your test page may look different.
Above is from a 200DPI FGL printer with 2” x 5.5” stock
Above is from a 300DPI FGL printer with 3.25” x 6.5” stock
If you were not able to install the BOCA print driver using the above steps, please take a screenshot of the
“printers and drivers” dialog and attach it to the support form located at
www.bocasystems.com/onlinesupportform.html
43
Windows 8 and 10 Install Guide
Do not connect the printer to your computer’s USB port until advised to.
1. Connect the USB cable to the host computer and power on the printer. If you are connecting to the printer
via Ethernet or Wi-Fi then skip to step # 4.
2. Depending on your system, a notice box similar to the below picture may appear. Click on the Click here
for status (for Windows 7) or the icon (for Windows 8 or 10). This will enable to see the status of the
driver software installation.
3. The correct USB Printing Support and drivers will automatically install. The image below is of a 300dpi
driver being installed. The driver name may vary due to the printer’s DPI and logic board level. Go to page
47 to print a Windows test page.
STEPS 4 THROUGH 13 ARE FOR ETHRENT OR WI-FI CONNECTION ONLY.
4. The self-test ticket that is printed when the printer’s TEST button is pressed will show the IP address that
the printer has.
5. Below is one of many ways to get to the devices and printers menu. 1- Right-click the bottom corner of the
Start screen. 2- Click All apps icon. 3 – Click Control Panel.
6. When the Control Panel menu comes up, click on View devices and printers located under Hardware
and Sound.
Click on this
icon
44
7. Open up the “Devices and Printer” Menu. Click on “Add a Printer” to run the install wizard. Click on “The
Printer I want isn’t listed”. When the find a printer by other option menu comes up. Click on “Add a printer
using a TCP/IP address or hostname”, click on the Next button
8. Type in the IP address that is shown on the self-test ticket in the “Hostname or IP address:” field. When
typing in the address don’t include the leading zeroes (If IP=189.010.000.002 then type in 189.10.0.2).
You also have the option of typing in a specific Port name or leave as the IP address. Uncheck the
“Query the printer and…….” Box, click on the Next button.
9. The below screen will be displayed (no action is needed). It may take a few minutes for the system to
move on to the next screen. This will vary depending on system and Network speeds.
10. The host computer will move forward with detecting the IP address. Once detected the below menu will
come up. Select standard network card and click next.
45
11. When the Install the print driver menu comes up select “Boca” under and the appropriate driver for your
printer. Once done click on the next button.
12. When the below menu comes up click on next.
13. When the below menu comes up click on next. Your name may vary from what is shown below.
14. At this menu screen you have the option to share or not share the printer. Click on the next button.
46
15. On the last page click on the “Print a test page” button and a windows test page should be printed by
the printer. This indicates the driver is communicating with the printer. Click on the Close button and then
the Finish button. Page 48 shows typical printout.
Your driver name may vary from what is shown above
47
Windows 8 or 10 Test Page
The following will guide you through doing a Windows test page to confirm the driver is communicating with
the printer. You will want to make sure the printer has stock loaded and is able to print a self-test ticket when
the TEST button is pressed. The printing of this ticket confirms that the printer is working properly
mechanically. If the printer is not able to print a self-test ticket, then consult the “4.0 Installation section of the
user manual (www.bocasystems.com/documents/lemur_manual.pdf ).
16. Below is one of many ways to get to the devices and printers menu. 1- Right-click the bottom corner of
the Start screen. 2- Click All apps icon. 3 – Click Control Panel.
17. When the Control Panel menu comes up, click on View devices and printers located under Hardware
and Sound.
18. When the Devices and Printers page comes up, right-click on the BOCA driver that is being used. When
the drop down window pops up, click on Printer properties. Your selection of driver will vary from what is shown
in the below images.
48
19. Once the driver’s properties menu comes up click on the Print Test Page button. Your drive properties may
vary from what is shown in the below images.
20. The printer should proceed with printing out a Windows Test page. The printing of this ticket confirms
the print driver is communicating with the printer.
Below are some samples printouts for reference only and your test page may look different.
Above is from a 200DPI FGL printer with 2” x 5.5” stock
Above is from a 300DPI FGL printer with 3.25” x 6.5” stock
If you were not able to install the BOCA print driver using the above steps, please take a screenshot of the
“printers and drivers” dialog and attach it to the support form located at
www.bocasystems.com/onlinesupportform.html
Click here to return to > Table of Contents
49
APPENDIX G – MAC DRIVER INSTALLATION GUIDE
Do not connect the printer to your computer’s USB port until step #13
Please contact your software provider to confirm if the use of our driver is required for their
ticketing software. We recommend that the print driver is installed by either your system
administrator or IT support staff. If you previously connected the printer or tried to install the print
driver, take a screenshot of the “printers and drivers” dialog and attach it to the support form located at
www.bocasystems.com/onlinesupportform.html.
NOTE: You must have full Administrative Privileges in order to download and install drivers.
1. The BOCA MAC print drivers are designed only for FGL protocol printers. They will not work with PCL
protocol printers. The self-test ticket that is printed when the TEST button is pressed will indicate the
printer’s protocol. FGL = FGL protocol and HP = PCL protocol
2. Click on the link below MAC drive link.
3. Click on the below ICON when it shows up on your taskbar. Then click on boca_mountainlion.pkg (is
mountain lion link was chosen or Boca Printer Drivers Signed.pkg (if mavericks link was chosen)..
4. Click on the Continue button.
5. Click on the Continue button.
boca_driver (mountain lion compatible)
boca_driver (maverick , yosemite & el capitan compatible)
50
6. Click on Continue button.
7. Click on Agree button.
8. Click on Install button.
9. If your system is administrator password protected then the below dialog box will appear. Enter in the
appropriate Name and Password, click on OK button.
10. Click on the Close button.
11. Click on the System Preferences icon that is located on your taskbar.
51
12. Click on Print & Scan icon.
13. Connect the USB cable to the host computer; power on the printer; and go to step 20. If you are not
connecting to the printer via a USB cable but via an IP address (Ethernet or Wi-Fi), go to the next step.
14. The IP address of the printer is found on the self-test ticket that is printed when the TEST button is
pressed.
15. Click on the + button in the Printer & Scan menu that was shown in step #11 to manually add a printer.
16. When the add printer menu comes up, do the following.
a. Click on the IP icon.
b. Address: type in the IP address that is shown on the self-test ticket.
c. Protocol: choose HP Jetdirect-Socket
d. Name: you may keep the default name or change it.
e. Use: choose Select Printer Software….
f. In the Printer Software menu type boca in the search area.
g. Choose the driver that matches your printer. The serial number tag will indicate Software (42, 44 or
46) and DPI (200, 300 or 600).
h. Click on the OK button
Your IP address will be different than what is show in the above image.
17. Click on Add icon.
18. The below box will show up while the driver is being installed, no action is needed.
Your IP address will be different than what is show in the above image.
+ BUTTON
A
B
C
D
E
F
G
H
52
19. Under Output Quality: choose Supercell. Click on the OK button.
The driver will finish installing, Go to step 20.
Your IP address will be different than what is show in the above image.
20. The correct print driver would have automatically installed if connected via a USB cable. If manually
installed, the name entered in step 16 will show up. The image below is of a 200dpi driver.
The driver name will vary due to the printer’s DPI and software level.
Your selection of drivers may vary from what is shown in above image
The following will guide you through doing a Windows test page to confirm the driver is communicating with
the printer. You will want to make sure the printer has stock loaded and is able to print a self-test ticket when
the TEST button is pressed. The printing of this ticket confirms that the printer is working properly
mechanically. If the printer is not able to print a self-test ticket, then consult the “4.0 Installation section of the
user manual (www.bocasystems.com/documents/lemur_manual.pdf ).
21. Double Click on the BOCA print driver icon to open up the print queue. On the very top of the desktop
screen clink on the Printer and then click on Print Test Page. Once the driver’s properties menu comes
up click on the Print Test Page button.
Your driver type may vary from what is shown in above image
22. The below box may show up on your screen prior to the printing of the Test page. The printing of this
ticket confirms the print driver is communicating with the printer.
Your driver type may vary from what is shown in above image
Print Queue
Boca driver icon
53
Below are some samples printouts for reference only and your test page may look different.
Above is from a 200DPI FGL printer with 2” x 5.5” stock
Above is from a 300DPI FGL printer with 3.25” x 6.5” stock
If you were not able to install the BOCA print driver using the above steps, please take a screenshot of the
“printers and drivers” dialog and attach it to the support form located at
www.bocasystems.com/onlinesupportform.html
Click here to return to > Table of Contents
54
APPENDIX H – SERVICE PLANS
For enhanced warranty coverage or out of warranty printer, we offer two types of service plans.
GOLD SERVICE
Printer repair at BOCA facility (3 business day turnaround)
Replace defective parts (ship within one business day) – customer must return defective parts
Free printer and parts return via UPS ground service (other delivery options to be billed to the
customer)
PLATINUM SERVICE
Printer repair at BOCA facility (3 day business day turnaround)
Replace defective parts (ship within one business day) – customer must return defective parts
Free printer and parts return via UPS ground service (other delivery options to be billed to the
customer)
Replacement printer provided within one business day, if requested. (This service will become
available one week after the platinum plan begins.)
The following items are not covered by the service plans:
Preventative Maintenance – the customer is responsible to provide a reasonable level of
preventative maintenance as described in section 9 of this manual.
Negligence – parts damaged by misuse or negligence, including damage due to defective
ticket stock, is not covered
Pre-existing conditions - all printers must be in good working order prior to entering the
plan. The customer will be invoiced for any parts and repair work needed on printers which
were defective prior to the start of the maintenance plan. BOCA reserves the right to make
this determination unilaterally.
Incoming Shipments – the customer is responsible for shipping charges to BOCA.
Please visit the link below for the latest pricing on our service plans.
www.bocasystems.com/serviceplans.html
Click here to return to > Table of Contents
55
APPENDIX I – TECHNICAL SUPPORT
Please go to the link below if you require technical support with your BOCA printer. There is no fee
for initial email support.
www.bocasystems.com/onlinesupportform.html
PHONE / EMAIL SUPPORT - BOCA provides free technical support via email for all printers under warranty or
service contracts. (Phone support may be provided for covered printers at BOCA's sole discretion as needed.)
Email support for non-warranty/non-contract printers is billable at $100.00 per incident. However, BOCA may (at its
sole discretion) choose to waive this fee for customers in good standing. Phone support for non-warranty/non-
contract printers will be billed at a rate of $100.00/hour for Level 1 support and $200.00/hour for Level 2 support.
Billing time will be rounded up to the nearest hour. A valid credit card number is required for phone support
payments.
Click here to return to > Table of Contents
