This guidance document is based on CARPHA (2020). Caribbean Public Health Agency Technical Guidance for Tourism: Guidelines
and Checklists for Reopening of Caribbean Tourism and Travel (Tourism Sub-Sectors) COVID-19 Series.
TOURISM SANITATION GUIDELINES:
CAR RENTAL COMPANIES
This document has been created to provide tourism partners that operate as a car rental company in the Cayman Islands with guidance on
safety and health-related measures, in response to the COVID-19 pandemic. Following collaboration with Government partners such as the
Ministry of Health, Department of Environmental Health, private sector stakeholders, and principles of international health entities such as the
UK Health Security Agency (UKHSA) (formerly Public Health England), these standards of practice have been developed to establish industry
guidelines for sanitation.
Each operator is responsible for ensuring that current regulations and legislation of the Cayman Islands Public Health Law regarding the
prevention, control, suppression, and management of COVID-19 are adhered to. Please verify the most current laws and regulations with official
Government sources. This document is in addition to the public health policy and guidelines, is created to support the “Readiness Plan” for
Phase 4 implementation and should be reviewed and revised upon the implementation of new phases in the future.
This document includes recommended guidelines for the following areas of car rental operations:
• Car Rental Operation Guidance
o Staff
o Arrival/Store Operations
o Vehicle Cleaning
o Payment
• Advanced Sanitation Checklist
Recommended Guidelines for all Car Rental Companies in the Cayman Islands
1. An official COVID-19 sanitation, health, and safety policy should be created by all car rental companies for every location. Information on
how to draft your own policy can be found here: https://www.visitcaymanislands.com/en-us/ourcayman/sanitation-guidelines.
This guidance document is based on CARPHA (2020). Caribbean Public Health Agency Technical Guidance for Tourism: Guidelines
and Checklists for Reopening of Caribbean Tourism and Travel (Tourism Sub-Sectors) COVID-19 Series.
2. All staff members should be trained with regard to this official policy and any new protocols that will be put in place by the
establishment.
3. All call rental companies will adhere to official guidelines with regards to personal protective equipment (PPE) as outlined by the Cayman
Islands Government (CIG).
4. Any new protocols that are established by the CIG will be adhered to, as necessary.
5. Testing of employees as required by the CIG.
6. Additional information can be found at www.gov.ky or email sanitation@caymanislands.ky.
For more information on the National Policy: NATIONAL POLICES LFT
Best Practice
Measures
What are the
risks to your
customers and
staff?
Where are the
risks?
Actions to help
control risks?
What
additional
controls can
you put in
place?
Who needs to
action the
control?
Control
Check
STAFF
1
Staff Health
Monitoring staff
health
Ongoing monitoring
of staff members
health.
Staff members
with a fever
and/or displaying
other COVID-19
symptoms should
be sent home
and advised to
follow Public
Health COVID-19
protocols.
Management
2
Staff members
Mandatory use of
face masks or
covering
All staff to wear face
masks or covering
when providing
service to a guest.
Patrons are
required to also
wear a face mask
or covering prior
to entering.
Management
This guidance document is based on CARPHA (2020). Caribbean Public Health Agency Technical Guidance for Tourism: Guidelines
and Checklists for Reopening of Caribbean Tourism and Travel (Tourism Sub-Sectors) COVID-19 Series.
3
Staff Members
Staff scheduling
Creation of a
schedule for smaller
shifts for staff
members.
Schedule
released to all
staff.
Management
4
Staff Members
Hygiene Practices
Staff members to
wash their hands
every hour or more
frequently as
outlined by
Management.
Management
ARRIVAL/VEHICLE
RENTAL
OPERATIONS
5
Entrance
Hand Sanitiser
Signage and hand
sanitiser with 70%
alcohol in
dispensers at the
main entrance.
All guests to use
hand sanitiser
before entering
the business.
Signage to be
placed at the
main entrance
and throughout
the business.
Management
6
Customer
management
Physical
distancing
Permit only 50% of
total capacity of
rental car customer
service office.
Create a queuing
system outside
the building with
physical
distancing
markers.
Management/Rental
Car Company Team
7
Customer
management
Spacing of
customers
Customers should
be spaced out when
queuing up at
customer service
counter.
Signage should
be placed, and
floor markers
installed.
Rental Car Company
Team
8
Hygiene Practices
Customer Service
Counter
Install plexi-glass
shield at customer
service counter.
Management
This guidance document is based on CARPHA (2020). Caribbean Public Health Agency Technical Guidance for Tourism: Guidelines
and Checklists for Reopening of Caribbean Tourism and Travel (Tourism Sub-Sectors) COVID-19 Series.
9
Hygiene Practices
All areas
Proper hygiene
practices as outlined
by Public Health.
Review
requirements
from Public
Health.
VEHICLE
CLEANING
10
Vehicle
Cleaning/Sanitation
Vehicle Return
Disinfect vehicle at
designated return
area using a
disinfectant that
meets leading
health authority
requirements.
Rental Car Company
Team
11
Vehicle
Cleaning/Sanitation
Vehicle Inspection
At designated
cleaning area,
inspect interior of
vehicle, tires, and
overall vehicle
condition.
Rental Car Company
Team
12
Vehicle
Cleaning/Sanitation
Interior of Vehicle
Use gloves, if
desired, to remove
trash and lost/found
items. Whether or
not gloves are not
used, hands should
be sanitised
properly
immediately after.
Gloves should be
removed and
changed after
each vehicle
cleaning, if used.
Rental Car Company
Team
13
Vehicle
Cleaning/Sanitation
Interior of Vehicle
Disinfect all high
touch point areas
(steering wheel,
consoles, door
handles, seat belts,
keys, etc.)
Rental Car Company
Team
14
Vehicle
Cleaning/Sanitation
Moving Rental
Vehicles
Once the car has
been parked,
Rental Car Company
Team
This guidance document is based on CARPHA (2020). Caribbean Public Health Agency Technical Guidance for Tourism: Guidelines
and Checklists for Reopening of Caribbean Tourism and Travel (Tourism Sub-Sectors) COVID-19 Series.
disinfect driver area
using a disinfectant
that meets leading
health authority
requirements.
15
Vehicle
Isolation/Quarantine
Vehicles
Have measurements
in place should a
customer develop
symptoms of COVID-
19 while renting a
vehicle.
Management
PAYMENT
16
Payment
Payment Methods
Encourage
contactless
payments (i.e., debit
or credit card
payments).
Install signage
indicating
preference for
card payments.
Rental Car Company
Team
17
Payment
Cash or Card
Handling
In the event of cash
or non-contactless
card payments, staff
should immediately
sanitise or wash
hands promptly
after handling.
Sanitiser
dispenser
containing 70%
alcohol to be
used.
Rental Car Company
Team
18
Hand Sanitizer
Customer Service
Counter
Hand sanitiser
placed at customer
service counter.
Staff should use
hand sanitiser
before and after
each customer.
Rental Car Company
Team