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Last revised version 06.08.2024
**General Rental Terms and Conditions**
The present General Rental Terms and Conditions (hereinafter referred to as "General
Conditions") govern the contractual relationship between the Rental Company, SOLO RENT
A CAR (hereinafter referred to as "the Lessor") and the Client (hereinafter referred to as "the
Lessee"). These conditions stipulate that the Lessor grants the Lessee the use of a vehicle for
the term, price, and other conditions agreed upon in the rental contract drafted and signed by
both parties, as well as in these General Conditions contained in this document. In case of any
discrepancy between the content of the General Conditions and the Specific Conditions of the
contract signed by the parties, the latter shall prevail.
**1. Purpose of the Contract**
The purpose of this contract is to establish the terms for the rental of vehicle(s) and van(s)
without a driver for private transportation, according to the clauses stipulated herein, in which
both parties agree to the conditions proposed by the Lessor, "SOLO RENT A CAR ". The
Lessee agrees to rent a vehicle from the selected group for the duration of the contract. It is
not guaranteed that the Lessee will receive a particular model, nor does the Lessee have the
right to a specific vehicle. Therefore, the rental is not linked to a specific vehicle, but a vehicle
belonging to the same group of similar vehicles, in terms of technical characteristics and
habitability, may be assigned to the Lessee. The use of the rented vehicle is exclusively for
private transportation, such as for the customer's touristic use. The use of the vehicle for any
other purpose, including commercial, profitable, or professional purposes, is prohibited. The
contract will be formalized and signed at the premises of the Lessor, "SOLO RENT A CAR".
It is the responsibility of the Lessee to always carry the valid rental contract during its duration.
**2. Vehicle Condition**
The Client (hereinafter referred to as "the Lessee") receives the vehicle in perfect condition
and commits to returning it in the same state. The Lessee must preserve and drive the vehicle
in compliance with the rules established in the Spanish Road Traffic Code and as stipulated in
these General Conditions. The Lessee will be responsible for expenses and damages resulting
from non-compliance, and in such cases, the deposit will be retained without refund until the
situation is resolved by the technician assigned by the company. The vehicle is delivered with
all necessary documentation, accessories, and components in correct working order,
maintenance and bodywork checked, without deficiencies, except for any observations
indicated in the rental contract at the time of delivery. The Lessee commits to returning the
vehicle in identical conditions. If the Lessee observes any damage or visible flaw on the
vehicle not described in the Rental Contract at the time of pickup, they must immediately
inform one of the company's agents. It is imperative that such damages or defects be added to
the contract and signed by both parties to ensure their acknowledgment. The Lessee has the
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right to verify the state of the vehicle in their presence. If they do not request the corresponding
modification, the rental company will consider that the Lessee has accepted the vehicle in the
state described in the contract.
**3. Required Documentation for Vehicle Pickup**
To proceed with the vehicle pickup, the main driver must present the following mandatory
documentation:
- Reservation number/Voucher.
- DNI, NIE, or a valid and current ID.
- Valid and current driving license; a type B license is required.
Provisional or learner licenses will not be accepted. It is essential that the client presents the
documentation in its original format. Photocopied driving licenses or those in digital or
electronic format are not accepted. The main reason for not accepting documentation digitally
is that verification through QR code reading is exclusively the competence of traffic agents
and security forces; therefore, the company is not authorized to accept it in this form.
3.1. Grace Period for Vehicle Collection: SOLO RENT A CAR will hold the reserved
vehicle for a period of 120 minutes. If the client does not pick up the vehicle or inform the
office of a possible delay within this time, the reservation will be marked as "NO SHOW" (not
presented).
The vehicle will not be delivered if the contract holder and all additional drivers reflected in
the same do not provide all the required documentation. All persons identified in the rental
contract will be jointly responsible for all obligations assumed by the Lessee in the contract
and for the payment of any amount due arising from the same.
3.2. Client Responsibility Regarding Documentation:
- It is mandatory for any driver of the vehicle to be in possession of a valid and current driving
license in Spain.
- The client must ensure that the insurance company accepts the driving license as a valid
document. The vehicle can only be driven by the lessee or those persons expressly designated
as authorized drivers in the rental contract. The Client must not allow any person not
designated in the contract to drive the vehicle, being directly responsible for any damage or
harm that may be caused in case of non-compliance.
**4. Cancellations, Modifications, and No Shows**
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4.1. Cancellations: Once the rental period for which the reservation has been made has started,
cancellations or modifications will not be accepted, and therefore, no refund of any amount
paid for the rental will be made.
Cancellation or modification is not possible after the period for which the vehicle was rented
has started, therefore, it will not be possible and no amount paid for the rental will be refunded.
4.2. Modifications: Modifying the vehicle pickup date is not allowed, except in cases of flight
delays or force majeure. In such circumstances, the client must request the modification of the
reservation in writing, justifying their situation appropriately. Modifying the reservation may
involve changes in the rental price. All requests for modifications or cancellations should be
directed to the following email: support@sologroup.net.
4.3. No Show: Cancellation or modification is not applicable once the rental period has started,
and therefore, no amount paid for the rental will be refunded.
A "No Show" will be considered in the following cases:
• The customer does not meet the requirements mentioned to pick up the vehicle.
• The customer does not provide the necessary documents to rent a vehicle.
• The customer does not provide an accepted payment method for the rental.
• The customer does not provide an accepted payment method for the deposit.
• The customer does not pick up the vehicle at the reserved time nor within the courtesy
period.
4.4. Charge Scale in Case of Delay:
Delay up to 1 hour:
no charge
Delay up to 2 hours:
1 day's rental
Delay of 3 or more hours:
50 euros + 1 day's rental
Package
With more than 48 hours
notice
With less than 48
hours notice
In case of NO
SHOW
BASIC
SOLO RENT A CAR
WILL NOT refund 30% of
the total rental price, plus
€50 processing fee.
SOLO RENT A CAR
WILL NOT refund 30%
of the total rental price,
plus €50 processing fee.
No amount paid
for the rental will
be refunded
PREMIUM+
Free
SOLO RENT A CAR
WILL NOT refund 30%
of the total rental price,
plus €50 processing fee.
No amount paid
for the rental will
be refunded
*If the paid rental amount is less than the estimated amount for cancellation, there will be
no refund, nor will any additional payment be required from the customer.
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If the customer collects the vehicle later than the scheduled time in the reservation or contract,
the responsibility and charge fall solely on the customer.
The customer must immediately notify the reasons for the delay to ensure the delivery of the
reserved vehicle. In this case, the reservation will be honored to keep the contracted vehicle
for 24 hours from the agreed pickup time. After this period, the reservation will be
automatically canceled, and no refund will be given.
**5. Duration of the Contract**
The duration of the rental period will be established according to the contract agreed upon
between the parties. The minimum rental period is one day (24 hours), and the maximum rental
period is 89 consecutive days, including any extensions.
**SOLO RENT A CAR** has vehicles with a limited retention period and mileage.
Consequently, **SOLO RENT A CAR** reserves the right to replace the vehicle provided to
the client during the rental period if the specified time or mileage limit is reached. If a vehicle
change is necessary, a company representative will contact the client in advance.
The client will be required to return the vehicle to receive another one of equivalent or better
quality. Rental days are counted in 24-hour periods from the exact time the client picked up
the vehicle until its return, including the keys, documentation, accessories, and additional
equipment belonging to the company.
The client must return the vehicle before the expiry of the contracted term at one of our offices,
where the necessary procedures for the return and inspection of the vehicle will be carried out.
The company offers a grace period of 60 minutes after the contract expiration time.
**6. Early Return of the Vehicle**
In the event that the vehicle is returned before the stipulated end date in the rental period, no
refund of any amount of the agreed price will be made according to the general conditions of
the contract. This action will be considered as a unilateral termination of the contract by the
lessee.
**7. Late Return**
In the event that the vehicle is returned late by the client, they will be charged for the period
from the end of the contract date to the exact date and time the vehicle is returned or recovered.
Additionally, an extra fee as a penalty for the inconvenience caused, excess mileage, and all
expenses and losses suffered by the company will be applied.
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If the client fails to return the vehicle on the agreed date and there is no communication
regarding the reason for the delay after one day, the company may consider this action as
potential misappropriation of the vehicle. In such a case, the situation will be reported to the
appropriate authorities.
Should the client continue using the vehicle after the specified rental period in the contract,
any damage, harm, or liability incurred from that moment on will fall solely on the client. This
will also result in the client being excluded from any previously contracted packages and will
release the company from any liability arising from these acts.
If the client fails to comply with the agreed rental period, **SOLO RENT A CAR** is entitled
to charge the corresponding amount for the rental from the end date of the contract until the
vehicle is effectively returned. This includes costs for excess mileage, physical damage to the
vehicle, and a penalty for the economic harm caused, accumulating this amount for each day
of delay.
Moreover, if the client abandons the vehicle, an additional fee of 100 euros for its recovery
will be applied, along with all associated expenses and costs.
If the Lessee breaches any point of the General or specific Conditions stipulated in the
Contract, the Lessor reserves the right to withdraw the vehicle from the Lessee at any time,
also demanding compensation for the damages and losses caused. The client must use the
vehicle and act in accordance with traffic regulations and due diligence, as set out in the
General Conditions of the contract. Failure to do so may mean that they are not covered by the
contracted packages, being responsible for all damages and losses caused.
**8. Contract Extension**
Advance Notice Time: If the lessee wishes to extend the period of use of the vehicle beyond
the initially agreed term, they must expressly notify via email to [email protected] at
least 24 hours before the end date and time of the rental period stipulated in the Contract.
Furthermore, they must obtain an express and written authorization from **SOLO RENT A
CAR** and immediately pay the additional amount corresponding to the rental and deposit.
8.1 Duration of the Contract: This contract will have a specific duration, established by the
LEASE, with the option of extensions before the contract expiration day, through an addendum
signed by both parties.
8.2 Vehicle Availability: The extension of the contract period is subject to the availability of
the vehicle. In case of an extension, the client must bring the vehicle to one of the company's
offices for inspection. If additional damages, excess mileage, or other discrepancies not
reflected at the time of hiring are detected, a recalculation of the deposit amount will be made.
8.3 Denial of Extension: The company reserves the right to deny the request for an extension
or renewal of the contract.
8.4 Maximum Period of Extensions: The maximum rental period, including extensions, is a
total of 89 days. The initial deposit provided at the start of the rental contract cannot be used
to pay for an extension of the initially agreed rental time. The contract can be extended for a
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minimum of 24 hours, subject to the specific terms of the contract and the availability of the
vehicle. The initial contract price will not apply for the extension; during the extension, the
price established in the Current General Rate, available on the company's website, at its
facilities, or through other means indicated by **SOLO RENT A CAR**, will be applied.
The lessor reserves the right to reject extension requests for operational reasons or for breaches
of the General Conditions of the Contract by the lessee. Once the rental period or its extension
is completed, the same General Conditions will continue to apply if the client continues using
the vehicle after the agreed rental time.
**9. Vehicle Pickup**
Pickup Locations:
• Málaga: Pickup address: Av. del Comandante García Morato 50, Málaga, CP 29004.
SOLO RENT A CAR offers a free minibus transfer service to Málaga airport. For more
details, follow the instructions on your voucher.
• Vans Málaga: Pickup address: C./Nicolás Gogol 3, Churriana, Málaga CP 29004. For
more details, follow the instructions on your voucher.
• Marbella: Pickup address: Polígono Industrial Nueva Campana, nave 76, Marbella CP
29660, Málaga. In this case, the vehicle must be delivered directly to the office. The
specific pickup address is clearly indicated in the rental contract.
**10. Vehicle Return**
Return Locations:
• Málaga: - During opening hours: ** Av. del Comandante García Morato 50, Málaga,
CP 29004. SOLO RENT A CAR offers a free minibus transfer service from the office
to Málaga airport. Follow the instructions on your voucher.
• Vans Málaga: Pickup address: C./Nicolás Gogol 3, Churriana, Málaga CP 29004. For
more details, follow the instructions on your voucher.
• Outside opening hours: Av. del Comandante García Morato, 20, Málaga, CP 29004 –
“EASY PARKING.” SOLO RENT A CAR will provide instructions via prior
customer communication by email.
• Marbella: - Nave 80, Polígono Industrial La Campana (Marbella), Málaga, CP 29660.
• During opening hours: The vehicle is returned directly to the office.
• - Outside opening hours: The vehicle is returned directly to the office, leaving the keys
in the "SOLO RENT A CAR" marked mailbox. Follow the instructions on your
voucher. The vehicle must be returned to the office on the date and time stipulated in
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the rental contract. The vehicle will be returned by the customer in the same condition
as it was delivered, along with all its tires, tools, auxiliary equipment, documents, and
accessories.
• Additional Procedures:
1). Returns outside business hours: The Customer must inform the staff and obtain
written authorization from the company for the return under these conditions. They must
send photos of the vehicle's condition and its location to the company staff.
2). Post-return inspection: If the return is made outside office hours, the company staff
will inspect the vehicle within 24 hours and issue a certificate with the vehicle's
condition, which will be sent to the customer by email.
3). Customer responsibility: If the vehicle is returned outside office hours, the customer
will remain fully responsible for the vehicle, including any damage, until the staff can
locate it during office hours.
4). Personal belongings: The lessee must ensure all personal belongings are removed
from the vehicle. SOLO RENT A CAR is not responsible for any items left in the
vehicle. However, if any item is found, the lessee can request its shipment in writing to
support@sologroup.net, and must first pay the associated shipping costs, which will be
the sole responsibility of the lessee. The customer must return the vehicle during office
hours, displayed at each of the lessor's branches, unless there is a written agreement
otherwise.
**11. Vehicle Accident**
In case of an accident, the customer must immediately notify SOLO RENT A CAR, providing
the original accident report document duly completed and signed, along with the police report,
within a maximum period of 24 hours from the accident. If the accident report does not clearly
define all damages to the vehicle and accident details, this will be considered negligence by
the customer and a contract breach according to the General Rental Conditions, and will result
in exclusion under section 24 “Exclusions,” which includes vehicle abandonment.
Consequently, an additional charge will be applied for these concepts, without prejudice to the
lessor's right to terminate the contract and claim damages, costs, and losses incurred.
Minimum data required in the accident report:
• License plate of the insured vehicle and the other vehicle involved, as well as driver
details of both vehicles.
• Date of the accident.
• Exact accident location.
• Circumstances of the accident (version of events with possible maneuvers).
• Detailed description of damages to the insured vehicle and the other vehicle
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The client must provide the company with the amicable accident report and/or police report,
including all necessary information such as witness details, police or competent authority
intervention, photographs, and any other evidence deemed appropriate to clarify the situation.
- In the event of theft, fire, damage caused by animals or natural phenomena, and in general in
any case of damage, the lessee or the driver must immediately notify the police or the
corresponding security authorities. In addition, they must take all necessary measures to
protect the interests of the lessor. They must also immediately contact the leasing company
and file a complaint or report of the events as soon as possible and within a maximum period
of 24 hours.
- In the event of an accident with another party, the lessee must complete European Accident
Statement in the standard format and inform the lessor in writing immediately, and within a
period of no more than 24 hours, of all the details of the accident. If the other party refuses to
sign the European Accident Statement form, the lessee must request the presence and
assistance of the police and provide the lessor with a copy of the corresponding police report.
- European Accident Statement form must be completed in full with as much detail as possible,
both regarding the damage and the circumstances in which it occurred. The lessee is obliged
to sign and to collect the signature of the other party, if any. If the other party refuses to sign,
the lessee must request the presence of the police on site to clarify the facts.
11.1. Repair Restrictions: The client must not take the vehicle to any workshop for repairs
without prior authorization from the lessor. This action is prohibited by the company, as only
the lessor has the authority to decide on the repairs and appropriate workshops to carry them
out. If the client takes the vehicle to an unauthorized workshop without the company's written
authorization, additional charges may be applied for the damages and losses this causes to the
company.
11.2. Replacement Vehicle Policy: A replacement vehicle will not be provided if the accident
was caused by the client's negligent driving or if traffic regulations were not followed.
Replacement vehicles will only be provided at no cost in cases of mechanical failure not related
to negligent or irresponsible conduct by the client, and provided there are no contract breaches
by the client. In addition to any other compensation for damages as per the law, "SOLO RENT
A CAR" will have the right to claim compensation for damages suffered if the vehicle sustains
material damage during the rental period.
**12. Payment Method and Deposit**
Payment of the Deposit: The payment of the deposit is only accepted via a credit card in the
name of the main driver.
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Payments through debit cards, bank checks, prepaid cards, bank transfers, or payment links
are not accepted. The deposit acts as a guarantee to ensure the fulfillment of the client's
obligations at the start of the rental. This will be charged to the client's credit card and is
denominated in euros.
The refund of the deposit will also be made in euros, and the process can take up to 30 days
from the return of the vehicle, except in cases of incidents during the rental. If the client opts
to pay the deposit with a debit card, they will be required to select the Premium+ package
without the possibility of reducing the sum of the deposit.
The company reserves the right to retain the deposit in cases of accidents, mechanical failures
attributable to actions of the lessee, theft, fire, or similar situations, until the matter is resolved
and it is determined that the client has no fault or responsibility. The total loss of the deposit
up to the amount owed by the client to the company occurs when there is a breach of the
conditions established in the contract.
If the amount owed exceeds the deposit amount, the company reserves the right to claim the
full extent of the damage and losses caused by the vehicle's downtime, even withdrawing funds
from the bank account used for the payment of the deposit or rental payment.
12.1. Payment for Vehicle Rental: The accepted forms of payment for the vehicle rental
include credit cards, debit cards, bank transfers, payment links, or cash in euros. Payments
through bank checks are not accepted. Payment must be made using a method in the name of
the main driver, and the holder of the credit or debit card must be present at the time of
payment. All payments must comply with the current legislation regarding payment methods
for the service of vehicle rental without a driver.
**13. Driver's Age**
General Requirements: The minimum age to rent with **SOLO RENT A CAR** is 21 years
old. The driver must possess a valid driving license recognized in Spain, with a minimum
validity of one year. Certain vehicles may have restrictions for younger drivers.
13.1. Young Drivers (21 to 25 years): Drivers in this age range are considered "young
drivers" and must purchase a mandatory supplement. –
13.2. Drivers from 26 to 69 years: No additional supplement will be applied to drivers in this
age range unless the driving license has been issued between 1 to 4 years ago. In this case, it
is necessary to purchase the mandatory "Young Driver" supplement.
13.3. Drivers Over 69 Years Old: **SOLO RENT A CAR** reserves the right to refuse
service to drivers over the age of 69. –
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13.4. Driving License: A full type 'B' driving license is required. Provisional or learner
licenses will not be accepted.
13.5. Additional Drivers: A maximum of three additional drivers per rented vehicle is
allowed. The customer must pay a supplement for each additional driver specified in the rental
contract.
13.6. Driving Restrictions: Driving by persons not listed in the rental contract is prohibited
and constitutes a breach by the customer. In the event of an accident, the customer will assume
the corresponding civil and/or criminal liability, in addition to all responsibilities arising from
their actions.
**14. Fuel Policy**
The customer will receive the vehicle with a full fuel tank and must return it in the same
condition. If the fuel tank is not full at the time of return, the customer will need to pay for the
missing fuel, plus an additional refueling service charge, which covers the management of
refilling the tank by **SOLO RENT A CAR**.
If during the rental a low level of AdBlue is indicated, it is the customer's obligation to refill
the AdBlue tank. Any mistake in the type of fuel or AdBlue refilled can cause severe damage
to the vehicle. In such cases, the customer will be responsible for compensating **SOLO
RENT A CAR** for all damages incurred, as well as for the economic losses resulting from
the vehicle being immobilized due to incorrect refueling or the lack of necessary refueling.
**15. Extras and Additional Charges Not Included in the Rental**
Extras and additional charges that are not included in the basic rental services must be
specifically contracted by the customer. Both extras and additional surcharges will be included
in the final invoice.
EXTRAS OR SUPPLEMENTS:
Accessory
1 Day
Maximum
Baby seat (0 – 15 kg)
6€
120€
Child seat (15 – 36 kg)
6€
120€
Booter seat (15 – 36 kg)
6€
120€
GPS Navigator
6€
120€
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Young driver
Groups; A, CH, CO, CA, C, CE, CJ, F, BP, BF, CG, CD, CL, H,
N, CQ, AK, BI, BN, CB, BG, BJ, R, CP, BO, CF, DF, B, S,
AW, CC, BQ, CZ, CK, W, P1, M1, M2, M3, G1, G2, G3, G4,
G5, PA, PB, MA, MB, MC, GA, GB, GC, GD, GE, GF, EA.
18€
270€
Young driver
Groups; AF, AP, AT, CU, CV, DE, DD, M, P, K, X, Q, CR, BV,
AC, CX, L, Y, Z, BU, T, AJ, BT, BY.
38€
570€
Young driver
Groups; BK, AX, BR, DA, AZ, CS, AQ, BS, CW, CY.
58€
870€
Young driver
Groups; AI, BD, BE, AS, AV, AM, BL, BM, DB, AU, DC, CT.
78€
1170€
Additional driver/s (Maximum 3)
6€
120€
**GPS Accessories and Other Devices:** These are reserved without commitment and
delivered based on availability.
The Client is solely responsible for requesting, as well as for the proper use and installation of
accessories and devices (baby seat, child seat, booster seat, navigator, etc.), which will be
delivered to the Client and must be requested from the staff. In any case, the Client will be
exclusively responsible and must carry out the installation, placement, execution, checking
and verification of the correct use and use of the accessories, assuming all consequences and
responsibilities otherwise, in no case will the company or its staff be responsible. The rental
company with respect to the accessories and devices in the vehicle is limited to delivering
them to the Client after prior communication from the Client.
The rental company is limited to delivering these accessories upon customer request and does
not assume responsibility for personal or material damage caused by incorrect use, improper
installation of these devices, or manufacturing defects.
ADDITIONAL CHARGES:
Reason for Additional Charge
Compensation
Roadside Assistance
45€ / Hour
Anti-Smoking Cleaning
100€
Extraordinary Vehicle Cleaning (more than 20 minutes)
150€*
Refueling Management (due to lack of fuel)
19€
Out-of-Hours Delivery/Return
45€
Excess Mileage
Price according to vehicle
group per extra kilometer.
Damage Management Fee
45€
Administrative Management
45€
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**Extra Cleaning Fee:** This will be applied if the vehicle is returned in a state that requires
deeper cleaning than the usual standard cleaning cycle to prepare it for the next rental. If it is
necessary to resort to a specialized cleaning company, the cost will be indicative and will
depend on the estimate provided by such company.
**16. Vehicle Use**
The client is obligated to use the vehicle with due diligence, according to its characteristics,
and in compliance with the current motor vehicle traffic regulations, as well as the stipulations
set forth in these General Conditions. At all times, the client must avoid situations that could
Cancellation Fee
50€ plus 30% of the total
rental sum
Management, Information and Clarification of the Existence
of a Fine
45€
Crossing the Border Without Permission
390€
Vehicle Downtime, Price to be determined by;
Days + Season
Late Return Charge (+daily rental rate)
50€
Abandonment of the Vehicle Charge
100€ + Kilometers,
Losses and Expenses
LOST OR BROKEN ACCESSORY
Accessory
Approximate Compensation/EUR
Vehicle Key
300€ - 1500€
Emergency Triangle
10€
Reflective Vest
20€
Vehicle Floor Mats
50€ - 400€
Antenna
10€ - 200€
Vehicle Documentation
10€
Navigation/GPS System
100€
Baby Seat (0 – 15 kg)
150€ - 500€
Child Seat (15 – 36 kg)
100€ - 200€
Child Booster Seat (15 – 36 kg)
20€ - 50€
Trunk Cover
100€ - 500€
Loss of Puncture Kit
50€
Loss of Spare Tire
100€ - 500€
* All prices are indicative and depend on the specific situation and circumstance, as well as
the actual expense involved.
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cause damage to the vehicle or to third parties. The client will be responsible for all damages
and expenses that arise from their non-compliance.
In the event that the Lessee violates any of the terms established in the General Conditions or
in the specific clauses of the Contract, the Lessor **SOLO RENT A CAR** reserves the right
to withdraw the vehicle from the Lessee at any time. Furthermore, the Lessor may request
compensation for the damages caused.
**17. Management, Information and Clarification of the Existence of Fines**
The Lessee shall inform the Lessor of any fine imposed of which it is aware on the Vehicle or
the driver during the rental period, providing clarification and information on its existence.
The Lessor shall always charge a fee for information, clarification of the existence of a fine
and management of reporting fines for penalties imposed on the Lessee. A fee will be applied
to the client for providing clarification and information on the existence of a fine during their
rental, the management and processing of any fine, penalty or incident issued by the competent
authority related to the rented vehicle during the rental period. This charge is additional to the
amount of the fine or penalty, which must be paid exclusively by the client to the
corresponding authority. The standard charge for the management, information and
clarification of the existence of each sanctioning file during the rental is set at 45 euros.
**18. Use of the Vehicle**
The client is authorized to drive the rented vehicle exclusively within the peninsular territory
of the Kingdom of Spain and Gibraltar, excluding Ceuta, Melilla, the Canary Islands, and the
Balearic Islands.
**IMPORTANT NOTE** Vehicles may only be driven within mainland Spain and
Gibraltar. Access to the Canary Islands, the Balearic Islands, Ceuta, Melilla and any other area
not mentioned is prohibited. Failure to comply with this restriction is subject to a penalty that
is contractually binding and may result in the termination of the contract.
The client will be fully responsible for all expenses and economic losses caused by their non-
compliance.
18.1. Client Obligations:
- Use and drive the vehicle in compliance with the current Traffic Code and according to
the usage specifications of the type of vehicle rented.
- Always keep the rental contract accessible while driving the vehicle.
- Protect minors using mandatory restraint devices. SOLO RENT A CAR is exempt from
any liability for the lack of use or incorrect installation of these devices.
- Use the vehicle only on roads recognized as public roads and avoid driving on
unauthorized or poorly maintained roads that could damage the vehicle.
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- Refrain from using the vehicle in races, contests, speed tests, or any similar activity.
- Not use the vehicle for driving practices, endurance tests of materials, accessories, or
automotive products.
- Not use the vehicle in risk situations, especially when alerted to this through the vehicle's
indicators.
- Not transport people in exchange for economic compensation or commit criminal or
punishable acts with the vehicle.
- Not drive the vehicle under the influence of alcohol, drugs, extreme fatigue, or any other
condition that prevents safe driving.
- Not use the vehicle to tow, push, or transport vehicles or objects.
- Not transport hazardous, toxic, or flammable substances that violate legal provisions.
- Not transport the vehicle by boat, train, truck, or plane, or drive it in restricted areas such
as ports, airports, or oil facilities.
- Not move the vehicle outside the peninsular territory of the Kingdom of Spain, with the
exception of Gibraltar.
- Ensure an adequate distribution of the load so as not to exceed the maximum authorized
weight.
- Not sublease, mortgage, sell, or use the vehicle or its documentation as a guarantee.
- Prohibition of smoking inside the vehicle and of transporting animals or pets.
- In the event of an accident, theft, fire, vandalism, or disappearance of the vehicle, notify
the police and SOLO RENT A CAR within 24 hours by email at [email protected],
file the corresponding report, and hand over the vehicle keys.
18.2 Insurance and Responsibilities: The rental includes Mandatory Automobile Liability
Insurance against third parties, subject to the exclusions and deductibles applicable according
to the policy. The client must take care of their personal belongings inside the vehicle, as
SOLO RENT A CAR is not responsible for stolen, forgotten, or lost items.
**19. Deposit Amount**
1) Vehicle groups and their corresponding deductibles:
GROUPS
DEPOSIT
AMOUNT WITH
BASIC PACKAGE
DEPOSIT
AMOUNT WITH
PREMIUM+
PACKAGE
Página 15 de 29
2) Definition of categories with their corresponding groups and franchises:
Tourism Vehicles
Franchise €1,150 for groups: A, CH, CO, CA, C, CE, CJ, F, BP, BF, CG, CD, CL, H, N,
CQ, AK, BI, BN, CB, BG, BJ, R, CP, BO, CF, DF, B, S, AW, CC, BQ, CZ, CK, W.
Franchise 1750€ for groups: AF, AP, AT, CU, CV, DE, DD, M, P, K, X, Q, CR, BV, AC,
CX, L, Y, Z, BU, T, AJ, BT, BY.
Franchise 2500€ for groups: BK, AX, BR, DA, AZ, CS, AQ, BS, CW, CY.
Franchise 3500€ for groups: AI, BD, BE, AS, AV, AM, BL, BM, DB, AU, DC, CT.
The deposit for the assigned vehicle can be determined by consulting:
• The reservation confirmation.
• The rental contract.
A, CH, CO, CA, C, CE, CJ, F, BP, BF, CG, CD,
CL, H, N, CQ, AK, BI, BN, CB, BG, BJ, R, CP,
BO, CF, DF, B, S, AW, CC, BQ, CZ, CK, W.
1,150€
250€
AF, AP, AT, CU, CV, DE, DD, M, P, K, X, Q,
CR, BV, AC, CX, L, Y, Z, BU, T, AJ, BT, BY.
1,750€
Package Not
Available
BK, AX, BR, DA, AZ, CS, AQ, BS, CW, CY.
2,500€
Package Not
Available
AI, BD, BE, AS, AV, AM, BL, BM, DB, AU,
DC, CT.
3,500€
Package Not
Available
Vans; P1, M1, M2, M3, G1, G2, G3, G4, G5,
PA, PB, MA, MB, MC, GA, GB, GC, GD, GE,
GF, EA.
350€
Package Not
Available
Vans
Franchise €750 for categories – Vans (small and medium)
Groups: P1, M1, M2, M3, PA, PB, MA, MB, MC.
Franchise €1200 for categories – Vans (large and platform)
Groups: G1, G2, G3, G4, G5, PA, PB, MA, MB, MC, GA, GB, GC, GD, GE, GF, EA.
Página 16 de 29
• On the website www.solorentacar.com, and for vans, the website is
www.solofurgonetas.com.
• By communicating with any SOLO RENT A CAR office.
**20. Roadside Assistance** -
**"BASIC" Package:** For customers who choose the "BASIC" package, an additional cost
will be applied for the roadside assistance service. The amount that the customer must pay for
each assistance requested within the province of Málaga is €45 per request. –
**"PREMIUM+" Package:** For customers who opt for the "PREMIUM+" package, the cost
of roadside assistance is included in the service.
**Assistance Outside of Málaga:** If assistance is required outside the province of Málaga,
in addition to the base amount of €45, the customer will need to pay the travel expense, which
is calculated based on mileage and labor costs according to the time spent providing the
services.
**Definition of Roadside Assistance: This service offers 24-hour roadside assistance and
includes at no additional cost the repairs that can be performed on-site at the location of the
breakdown, towing service to transport the vehicle to the nearest workshop (up to a maximum
of 50 km), and a taxi to transport the customer to a nearby location or to our offices.
**21. Van Rental Conditions**
All vans come with the "Basic Package" included by default.
The conditions for van rentals are as follows:
Deposit: 350 €
For groups: P1, M1, M2, M3, G1, G2, G3, G4, G5, PA,
PB, MA, MB, MC, GA, GB, GC, GD, GE, GF, EA.
Deposit payment method
Credit card in the name of the main driver
Franchise €750 for groups of
vans
P1, M1, M2, M3, PA, PB, MA, MB, MC.
Franchise1200€ for groups of
vans
G1, G2, G3, G4, G5, GA, GB, GC, GD, GE, GF, EA.
Página 17 de 29
VAN MILEAGE POLICY
Vehicles allowed to circulate only in mainland Spain and Gibraltar
PERIOD
KILOMETERS
1 - 11 days
400 km / day
12 - 30 days
4800 km / contract
Más de 31 days
160 km / day
Price per extra kilometer: 0,15 € / 1 extra km
**22. Mileage Policy for Tourism Vehicles**
CAR MILEAGE POLICY
Vehicles may only circulate in mainland Spain and Gibraltar
For vehicle groups
1 to 20 days
contract
21 to 30 days
contract
31 days or
more
contract
Price for
additional
km
A, CH, CO, CA, C, CE, CJ,
F, BP, BF, CG, CD, CL, H,
N, CQ, AK, BI, BN, CB, BG,
BJ, R, CP, BO, CF, DF, B, S,
AW, CC, BQ, CZ, CK, W.
UNLIMITES
UNLIMITED
100 KM /
Día
0.25€ / 1
Kilometer
AF, AP, AT, CU, CV, DE,
DD, M, P, K, X, Q, CR, BV,
AC, CX, L, Y, Z, BU, T, AJ,
BT, BY.
150 km / day
3000 km /
contract
100 KM /
Day
0.5€ / 1
Kilometer
BK, AX, BR, DA, AZ, CS,
AQ, BS, CW, CY.
150 km / day
3000 km /
contract
100 KM /
Day
1.5€ / 1
Kilometer
AI, BD, BE, AS, AV, AM,
BL, BM, DB, AU, DC, CT.
150 km / day
3000 km /
contract
100 KM /
Day
2.5€ / 1
Kilometer
22.1. Unlimited Kilometrage. SOLO RENT A CAR offers vehicles exclusively for private
transport, ideal for tourist use by the customer. It is strictly prohibited to use the vehicles for
any other purpose, including commercial, profitable, or professional purposes. In the event
that the vehicle records excessive mileage that does not correspond to the intended tourist use,
or it is used for different purposes resulting in excessive mileage, SOLO RENT A CAR
reserves the right to terminate the contract for breach of contract and claim compensation for
damages.
Página 18 de 29
22.2. Purchase of Additional Kilometers: Customers have the option to purchase additional
kilometers to increase the total allowed mileage during the rental period. The number of
additional kilometers purchased will be added to the initially established limit. It is important
to note that additional kilometers must be purchased before the start of the rental.
**23. Vehicle Damage and Courtesy Damage**
A. Vehicle Reception: At the time of vehicle delivery, the client will receive detailed
information about the vehicle's condition via email, along with their rental contract and general
conditions, including photographs of any existing imperfections. If the client detects
discrepancies between the provided information and the actual condition of the vehicle (such
as unmarked damages or discrepancies in the fuel level), they must notify **SOLO RENT A
CAR** within 15 minutes after finalizing the reservation and before leaving the parking lot or
the lessor's facilities.
B. Vehicle Return: At the time of return, **SOLO RENT A CAR** agents will inspect the
vehicle and prepare a report on its condition. If damages are detected that were not identified
during delivery and are not covered by the liability exemptions of the contracted package, the
coverage policy stipulated in that package will apply, except in cases of specific exclusions.
The client will be directly responsible for all damages not covered by the contracted package,
as well as for lost profits due to the downtime of the vehicle intended for commercial
exploitation by **SOLO RENT A CAR**.
If the client has contracted the BASIC or PREMIUM+ packages, courtesy damages will not
be considered for charges upon vehicle return, unless they are extremely visible, significant,
and/or technical, affecting the commercial viability of the rented vehicle.
C. Courtesy Damages: Courtesy: damages are considered those that are less than 1 cm in
diameter, such as chips, scratches, scuffs, or dents. Multiple damages within an area of 10 cm²,
each less than 1 cm in diameter, will not be considered as courtesy damages, and therefore,
the client will be responsible for these. A tool corresponding to the indicated measurements
will be used for the evaluation of these damages.
D. Excess of Damages over the Deposit: If the costs for damages caused by the client exceed
the amount of the deposit, **SOLO RENT A CAR** reserves the right to claim the full
amount of consequential damages and lost profits due to the vehicle's downtime. This includes
withdrawing funds from the client's bank account used to pay the deposit. The client authorizes
this action and will be responsible for any additional expenses and damages incurred.
**24. Contractable Packages. Breakdown of Contractable Packages**
**Contractable Packages and Exclusion Policy**: Available Packages:
Página 19 de 29
Damage
Description
BASIC*
PREMIUM+
**
Third-Party Liability
Yes
Yes
Theft of the vehicle
Yes
Yes
Vehicle Fire
Yes
Yes
Tires
Puncture
No
Yes
Bodywork; Hood, Fenders, Doors,
Trunk, Roof, Front Bumper, Rear
Bumper, Antenna, Door lock.
Scratch
No
Yes
Hit
No
Yes
License Plate
Damage/Loss
No
Yes
Tow Truck
Less than 50km
No
Yes
24h Roadside Assistance
No
Yes
Damage Management
No
Yes
Front Windshield, Rear Window
Chip/fracture
No
Yes
Windows
Chip/fracture
No
Yes
Side Mirrors
Outer shell
No
Yes
Glass/Mirror
No
Yes
Headlights (front/rear)
Scratch/Break
No
Yes
Rims
Scratch
No
Yes
OTHERS
Free cancellation:
48 hours before
the start of the
rental
No
Yes
No show
No
No
Groups: A, CH, CO, CA, C, CE, CJ, F,
BP, BF, CG, CD, CL, H, N, CQ, AK,
BI, BN, CB, BG, BJ, R, CP, BO, CF,
DF, B, S, AW, CC, BQ, CZ, CK, W.
Deposit:
1,150 €
250 €
Groups: AF, AP, AT, CU, CV, DE,
DD, M, P, K, X, Q, CR, BV, AC, CX,
L, Y, Z, BU, T, AJ, BT, BY.
Deposit:
1,750 €
Not
Available
Groups: BK, AX, BR, DA, AZ, CS,
AQ, BS, CW, CY.
Deposit:
2,500 €
Not
Available
Groups: AI, BD, BE, AS, AV, AM,
BL, BM, DB, AU, DC, CT.
Deposit:
3,500 €
Not
Available
Página 20 de 29
**IMPORTANT:** Regardless of the contracted package, the client will be responsible for
damages caused by using the vehicle contrary to traffic regulations, due to lack of diligence in
its use or care, by violating the General Rental Conditions, or by incurring any of the cases of
exclusions regulated in the exclusion list.
**Exclusion List:**
- Damages resulting from direct non-compliance with the terms and conditions of the rental
contract.
- Fire caused by negligence.
- Failure to deliver the original key along with a complete police report and/or friendly report
within 24 hours of an accident.
- Damages occurred while the vehicle was driven by someone not included in the contract.
- Incorrect use of fuel and expenses related to resulting mechanical failures.
- Loss and replacement of keys.
- Damages to the interior of the vehicle and its accessories.
- Damages incurred after the contract expiration date.
- Damages resulting from driving under the influence of alcohol or drugs.
- Charges for tow service more than 50 km away.
- In case of abandonment of the vehicle.
- Damages caused to the vehicle by the installation of unauthorized equipment.
- Unauthorized repairs and the consequent modifications, breakages, and repairs.
- Damages caused to another vehicle, death or bodily injury to a person or property due to
negligence or reckless driving.
- Damages caused to the underside of the vehicle and related mechanical damages.
1. **BASIC**: Included by default in all vehicles. This package follows the provisions in
the quadrant of contractable packages, which includes Mandatory Third-Party Liability
Automobile Insurance.
2. **PREMIUM+ (Plus)**: This package must be contracted directly with SOLO RENT
A CAR. Under Premium+, the client will not be responsible for the damages specified in
the damage quadrant unless the damages fall under the detailed exclusions.
Página 21 de 29
- Damages resulting from fraudulent, dishonest, illegal, or criminal activities committed by
the client or their additional drivers.
- If the insurance company decides that this is not an insurable case, it will be considered a
breach or negligence, and therefore it will not be covered by any package from SOLO RENT
A CAR.
- Damages that arise during driving that severely infringes the traffic laws of the rental country.
- Damage caused outside the territorially authorized area.
- Carrying more passengers or weight in the vehicle than specified by the vehicle manufacturer
or allowed by law.
- Damages caused to the vehicle when used to move, push, or tow other vehicles.
**Additional Exclusions:**
- Theft due to acts of vandalism, negligence, or if the keys or any device used to open or
operate the vehicle have not been removed from it.
- Damages occurred while transporting pets/animals.
- Lack of diligence in the use and/or care of the vehicle, avoiding any situation that may cause
damage to the Vehicle or to third parties.
**Note:** SOLO RENT A CAR is not responsible for bank commissions or fluctuations in
exchange rates. Extraordinary cleaning fees and damages directly or indirectly derived from
war, acts of terrorism, nuclear risks, or participation in an active war, are also excluded.
**25. Early Termination of Vehicle Rental Contract**
The parties may terminate the vehicle rental contract if there is a legal cause for doing so. The
reasons for early termination of the contract are detailed below:
1. **Return of Payment Methods:** If any payment method provided by the customer is
returned, the customer must make the payment immediately or comply with the payment
conditions previously agreed with SOLO RENT A CAR, otherwise, the contract may be
terminated.
2. **Improper Use of the Vehicle:** If the customer uses the vehicle in a manner not suitable
for its purpose or causes damage to it through fraud or gross negligence, including the lack
of maintenance or required inspections.
3. **Violation of Driving Regulations:** This includes infractions such as exceeding the
maximum permitted speed or driving under the influence of alcohol.
Página 22 de 29
4. **Non-compliance with Contractual Provisions:** If the customer fails to comply with any
of the provisions of the current vehicle rental contract, its General Conditions, or the
particular conditions subscribed.
5. **Exceeding the Allowed Driving Territory:** If the customer drives the vehicle outside
the permitted territory, i.e., the peninsular territory of Spain and Gibraltar, without prior,
written, and explicit authorization from the lessor.
In case of contract termination, the customer must immediately return the vehicle, keys,
documentation, and accessories to the lessor.
**SOLO RENT A CAR** will have the right to terminate the contract and retrieve the vehicle
from its location, with all vehicle recovery costs and lost profits being the responsibility of the
customer. Additionally, in the event of contractual termination, the lessor may claim for
damages caused, including consequential damage (such as towing costs, expert assessments,
legal costs, etc.) and lost profits due to the unavailability of the rented vehicle.
The daily amount of lost profits will be established based on the certificate on lost profits due
to vehicle downtime issued by the National Business Federation of Rental Vehicles with and
without Drivers (FENEVAL), by AECA, AESVA, or the corresponding expert or entity in the
field.
**26. Exemption from Liability**
The lessor **SOLO RENT A CAR** will be exempt from all contractual liability, in
accordance with the provisions of Article 1105 of the Civil Code, in the event that the vehicle
rental cannot be carried out due to force majeure or causes beyond its control.
**27. Contract Modifications**
There are no agreements between the CLIENT and **SOLO RENT A CAR** that are not
reflected in writing in the rental contract or in these general conditions. Any modification to
these documents must also be made in writing and signed by both parties. The parties will sign
a rental contract (specific conditions) under the stipulations of this contract of General Rental
Conditions.
**28. Language**
The CUSTOMER has access to these terms and conditions in Spanish and also has versions
in different languages (Russian and English). In the event of discrepancies between the
versions written in other languages (Russian and English), the version written in Spanish shall
Página 23 de 29
prevail and be the decisive one, and this shall be stated in the versions of the same written in
other languages.
**29. Customer Service**
You can contact **SOLO RENT A CAR** Customer Service at the following email address:
support@sologroup.net. Additionally, at all our facilities, you will find official complaint
forms available, and our staff will be pleased to provide them upon request.
**30. Remote Vehicle Location System**
It is hereby informed and consent is obtained from the client that some vehicles from **SOLO
RENT A CAR** may be equipped with a remote location system. This system allows for
monitoring and controlling the vehicle's location, and it is particularly activated in cases where
the vehicle exceeds the authorized geographical area, which will be considered a breach of
contract.
30.1.**Purposes of Data Processing:** Vehicles from **SOLO RENT A CAR** are equipped
with "connected vehicle" technology that processes location and vehicle status data, including,
but not limited to, the expiration date for the next inspection, vehicle locking, speed, sensor
status, or the activation of safety systems such as airbags. These data are used exclusively to:
• Manage the vehicle rental process.
• Prevent crimes against property, such as non-return of the vehicle within the agreed
period or its use outside the agreed area.
• Fleet maintenance and care.
• Compliance with the terms of the rental contract.
• Establish, verify, and investigate vehicle damage or accidents.
30.2.**Legitimacy of Processing:** The processing of these data is based on the legitimate
interest of **SOLO RENT A CAR** to protect its fleet and contractual rights, prevent, detect,
or investigate unauthorized use of its vehicles and systems, and ensure compliance with laws
and company policies. Furthermore, it is based on the specific consent provided by the
CLIENT when signing the vehicle rental contract.
30.3.**Category of Data Recipients:** In certain markets and for certain categories of
vehicles, **SOLO RENT A CAR** works with external geolocation service providers. To
prevent, investigate, and/or avoid property crimes, data may be transferred to authorities,
investigative bodies, regulators, police forces, public administrations, debt collection agencies,
experts, assistance providers, lawyers, solicitors, insurance brokers, and insurers.
Página 24 de 29
**31. Data Processing in Case of Damages, Accidents, and Violations**
31.1.**Purposes of Processing:** When you detect damages to our vehicles, if you or a third
party cause damage to them, if traffic and vehicle circulation regulations are violated during
your rental, or if you or a third party are involved in an accident with one of our vehicles, we
will process your personal data, contact data, contractual data, financial data, and other
relevant data for the following purposes:
• Receipt and examination of claims.
• Customer service in the event of an accident.
• Processing of damages.
• Handling of claims, including processing your information and that of third parties, such
as the Police, the subsequent lessee, witnesses, among others. This processing also
includes managing the mentioned data categories for the purpose of settling damages with
insurers and insurance brokers. In relation to accidents and incidents, your personal,
contact, and contractual data are also used to provide assistance through SOLO RENT A
CAR’s roadside assistance and mobility guarantee services.
Your data is also processed to comply with legal obligations, such as notifications to
investigative bodies, identification of drivers in traffic violations, among others. In the event
that competent authorities suspect that you have committed an infraction or crime with one of
our vehicles, in addition to your stored personal data, data provided by the competent
authorities will also be processed.
Furthermore, your personal, contact, financial, and contractual data, including those related to
health, such as a medical report provided by the client as justification for early termination of
the contract, will be processed for the purpose of securing and executing our claims against
you, for example, in cases of non-payment or damage to our vehicles.
Our legitimate interest in processing your data for the purpose of damage settlement and
executing our own claims against you lies in preventing damage to our company and ensuring
the availability of undamaged vehicles for our customers. Additionally, based on contractual
relationships with third parties, such as insurers, we are obligated to process your data to settle
damages. Our legitimate interest in this context is to ensure the fulfillment of contracts.
31.2.**Categories of Recipients of Your Data:** If necessary, we disclose your data to the
following recipients: authorities, investigative bodies, regulatory agencies, law enforcement
agencies, public administrations, debt collection agencies, experts, assistance providers,
lawyers and solicitors, insurance brokers, and insurers.
**32. Use of the Navigation System (GPS)**
During the rental period, the use of a navigation system (GPS) in the vehicle may result in the
storage of navigation data within the device. Additional data may be stored in the rented
vehicle when linking mobile phones or other electronic devices to the vehicle's system.
Página 25 de 29
32.1. Customer Responsibility: If the CLIENT and/or driver does not wish for such data to
remain in the rented vehicle after its return, it is their responsibility to ensure that these data
are deleted before returning the vehicle. The data can be deleted by resetting the vehicle's
navigation (GPS) and communication systems to their "factory settings."
32.2.**Responsibility of SOLO RENT A CAR:** It is not the responsibility of SOLO RENT
A CAR to ensure the deletion of the mentioned data. After a period of 2 hours from the
effective return of the vehicle to the LESSOR, the data related to the use of the navigation
system will be deleted by default.
**33. Data Privacy Policy**
This legal text gives you details of how we collect and process your personal data through the
use of our website www.solorentacar.com, including any information you may provide us
through the website when you request information or contract a service, register for our
newsletter or provide your contact details through the form provided for this purpose.
By providing us with the data, we inform you that our services are not possible for those who
are prevented by law from giving consent, so by sending us the forms you guarantee that you
have sufficient capacity to give consent. ,,SOLO MARBELLA, S.L,,., is responsible for your
data.
The person responsible for data processing:
Data Controller: SOLO MARBELLA, S.L.
Tax ID: C.I.F.: B-93089928
Registered Office: Nave 76, Polígono Industrial La Campana, Marbella, Málaga, CP
29660. –
Phone: +34 951 509 999 –
Email: support@sologroup.net –
Registry Details: Commercial Registry of Málaga, Volume 4825, Book 3733, Folio 62,
Sheet MA-07336.
1.What Data Do We Collect?
The General Data Protection Regulation (GDPR) defines personal data as any information
relating to an identified or identifiable natural person. This does not include anonymous or
aggregate data. On our website www.solorentacar.com, we may process certain types of
personal data, which may include:
• Identity Data: first name and last name.
Página 26 de 29
• Contact Data: email and address.
• Marketing and Communications Data: preferences for receiving marketing
communications from us and preferred communication method.
We do not collect any data related to special categories of personal data (such as revealing
your racial or ethnic origin, political opinions, religious or philosophical beliefs, trade union
membership, and information about your health, genetic or biometric data).
If you are asked to provide personal data by law or under the terms of a contract between us
and you refuse to do so, we may not be able to fulfill that contract or provide the service, and
you must inform us in advance.
2.How Do We Collect Your Data?
The means we use to collect personal data include the form on our website
www.solorentacar.com, through our contact email, by phone or postal mail, when:
• You request information about our products or services
• You contract our services or products
• Through technology or automated interactions: on our site we may automatically collect
technical data about your equipment, browsing actions, and usage patterns. These data
are collected through cookies or similar technologies. If you want more information, you
can check our cookie policy published on the website.
• Through third parties:
• Google: analytical data or search data. Outside the European Union.
3. Purpose and Legitimacy for the Use of Your Data. The most common uses of your personal
data are:
• For the formalization of a contract between SOLO RENT A CAR and you.
• When you give your consent for the processing of your data
• When we need them to comply with a legal or regulatory obligation
• When it is necessary for our legitimate interest or that of a third party.
The User may withdraw the consent given at any time by sending an email to
support@sologroup.net or by consulting the section on the exercise of rights below.
We may process some personal data for an additional legal reason, so if you need details, you
can send an email to suppor[email protected]et.
4. Purpose: We will only use your data for the purposes for which we collected them, unless
we reasonably consider that we need to use them for another reason, notifying you in advance
Página 27 de 29
so that you are informed of the legal reason for its processing and provided that the purpose is
compatible with the original purpose.
5.Retention Period: They will be retained for the necessary time to fulfill the purpose for which
they were collected and to determine any potential liabilities that may arise from that purpose
and the processing of the data. The provisions in the different regulations regarding the
retention period will be applicable as it applies to this processing.
6. Your Data Protection Rights: How to Exercise These Rights?
Users may send a communication to the registered office of SOLO MARBELLA, S.L. or email
address support@sologroup.net, including in both cases a photocopy of their ID card or similar
identification document, to request the exercise of the following rights:
• Access to your personal data: you can ask SOLO RENT A CAR if they are using your
personal data.
• To request their rectification if they are incorrect, or to exercise the right to be forgotten
regarding them.
• To request the limitation of processing, in which case they will only be retained by SOLO
RENT A CAR for the exercise or defense of claims.
• To object to their processing, SOLO RENT A CAR will stop processing the data in the
manner you indicate, unless for legitimate reasons or for the exercise or defense of
possible claims, they must continue to be processed.
• To data portability: if you want your data to be treated in another way.
SOLO RENT A CAR will facilitate the portability of your data to the new controller.
You can use the models provided by the administration or the competent authority. We may
need to request specific information from you to help us confirm your identity and ensure your
right to access your personal data (or to exercise any of the other rights mentioned above).
This is a security measure to ensure that personal data are not disclosed to any person who
does not have the right to receive them.
We handle all requests within the legally indicated period of one month. However, it may take
us longer than a month if your request is particularly complex, or if you have made a series of
requests previously. In this case, we will notify you and keep you updated.
The signing of the Contract, as expressly indicated by the Lessee, will be considered
acceptance of the General and Specific Conditions specified in the contract, as well as
authorization for the provisions in it.
7. Transfer of Personal Data. It is possible that, in the performance of our work, we may need
the help of third parties who will only process the data to provide the contracted service:
• Service providers who provide systems administration and IT services.
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• Professional advisors including lawyers, auditors, and insurers who provide banking,
legal, insurance, and accounting consultancy services.
We only allow such processors to handle your data for specified purposes and in accordance
with our instructions. However, you can request from us, in compliance with transparency, a
list of who these companies are that provide us services by emailing support@sologroup.net.
8. Data Security. We have implemented appropriate security measures to prevent your
personal data from being accidentally lost, used or accessed in an unauthorized way, altered,
or disclosed. Additionally, we limit access to your personal data to those employees, agents,
contractors, and other third parties who have a business need to know such data. They will
only process your personal data according to our instructions and are subject to a duty of
confidentiality.
We have implemented procedures to address any suspected personal data breach and will
notify you and the Supervisory Authority in the event of a breach, as regulated by the GDPR
in its articles 33 and 34, a security breach.
**34. Jurisdiction**
In the event of any discrepancy regarding any issue that arises between the parties in relation
to this contract, such as matters relating to its execution, interpretation, fulfillment, or
resolution, the parties express their intention to waive any other jurisdiction to which they may
be entitled, preferring the jurisdiction of the Courts and Tribunals of Marbella.
**35. The Client**
The client has been fully informed of everything stipulated in the contract, which is written in
clear and easily understandable language, with both parties agreeing to the content herein.
The signing of the contract by the lessee implies acceptance of the general and specific
conditions established therein. With this signature, I, the undersigned client, accept the
condition in which the vehicle has been delivered to me and all the contents of this contract,
as well as agree to pay the total rental price.
I understand that I may incur additional costs mentioned above in the rental terms and accept
responsibilities as the lessee of this vehicle during the course of this agreement concerning the
conditions specified in the terms and conditions of the rental agreement. Should any of these
conditions be incurred, and when payment is made with a bank card.
The client expressly authorizes and has read the provisions relating to data, as well as the
corresponding policy, contained in this contract, showing agreement by signing.
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I authorize SOLO MARBELLA SL. to charge and deduct all costs, including accident fees,
charges, fines, or administrative processes related to my operation of a vehicle owned by
SOLO MARBELLA SL. under the terms of the rental contract.
Client's signature
