Microsoft Word - CONDICIONS general ENGLISH march 2010.doc

Car Hire Conditions

Commercial Doc. March 2010

2 Goldcar rental

Table of Contents

Included in the Price PAGE 3

Petrol PAGE 4

Extras and Additional Charges PAGE 5

Optional Insurances PAGE 6

Travelling Outside of Spain

Travelling to Other Islands

Windows Wheels and Tires Insurance

Relax Insurance

Not Included in any Insurance Package

Goldcar Offices PAGE 8

On Airport Offices

Off Airport Offices

Downtown Offices

Central Office

Vehicle Availability PAGE 14

Special Vehicle Groups

Extensions of the Rental Period

Returning Vehicles Early

Customer Services PAGE 16

Grace Period

Roadside Assistance/ S.O.S

Reservation Department

Claims Department

3 Goldcar rental

 Unlimited Mileage

 CDW (Collision Damage Waiver) without excess. Not covered under the included insur-

ance: tires, wheels, hubcaps, undercarriage, taxi (transportation), towing, interior of car,

clutch, replacement keys, 500€ deposit if a replacement vehicle is needed, rear view and

side mirrors. Please see more in the Optional Insurances Section.

 PAI (Personal Accident Insurance)

 Third Party Insurance (TPI)

 Vehicle Theft Protection Insurance

 VAT (Currently 16%, from July 1, 2010 onwards 18%)

 Airport Service Fee

 Telephone assistance is free for every customer on weekdays between 09:00

and 18:30. There will be a service charge for contacting Roadside Assistance/S.O.S

outside of these hours, unless the customer has selected the optional Relax Insurance

Package. (Please see the Optional Insurance section for more information.)

 Goldcar gives a 3 hour grace period for the drop-off of vehicles without any additional

costs to the customers. Therefore, Goldcar permits customers to return their rental vehi-

cles up to 3 hours later then the time stated on the rental contract.

 One-way rentals of 7 days or more will be free of charge. Rentals are considered one-

way when the drop-off office is different from the office where the Vehicle was collected

by the customer. (Please see the Extras and Additional Charges section for more

information.)

 The car hire contract may have a maximum duration of 90 days. After 90 days, a new

contract is required.

Included in the Price

4 Goldcar rental

 Returning rental vehicles is done in seconds as Goldcar delivers its vehicles with a full

tank of fuel and clients should return the vehicle with the least amount of fuel

possible, as this reduces waiting time at check-out as well as anxiety related to filling up

the fuel tank before dropping off the car.

 There is no refund on unused fuel. The only exception to this rule is for rental

periods of 3 days or less when we refund the client's credit card, upon request of the

client at the drop-off office, with the equivalent value of the fuel left in the tank.

 The cost of the petrol will be paid when the client picks up the vehicle and the price will

depend on the make and model of the vehicle the customer receives. The cost of petrol

will be between 40 € and 120 €, depending on the make/model of the rental

vehicle supplied to the client.

 Diesel vehicles are available, normally at an additional charge of 2€ per day, but diesel

vehicles can never be confirmed to the client before pick-up. If the client wants to hire a

diesel car he should ask for it upon arrival.

Fuel

5 Goldcar rental

 Diesel vehicles are available at additional charge. (Please see Fuel section for more in-

formation.)

 All additional drivers: 2.50€ per day. Maximum charge 25€ per driver. Maximum: 3 ad-

ditional drivers per contract.

 Baby seats/Booster seats: 3.50€ per day with a maximum charge of 42€. In Mallorca we

also ask a deposit of 30€. In Mallorca, if the baby seat is returned in the same condition

as supplied, the deposit will be refunded. Baby seats/Booster seats must be fitted

by the parent or guardian. Our staff is not permitted to help with the fitting of

these items.

 Drivers must be over 21 years and have held a valid driving licence for a minimum of 12

months. Customers who are under the age of 25 will be able to drive our vehicles but

they will have to pay a surcharge of 3€ per day with a maximum charge of 42€ per

rental. The customers who are 25 will not pay this surcharge. We took this decision given

the high risk of accidents in customers of this age group. The customers who have held

the driving license for less than 4 years will also have to pay a fee of 3€ per day with a

maximum charge of 42€ per rental. We will apply only one charge of 3€ per day

with a maximum of 42€ if the customer is under the age of 25 and has had a

driving license less than 4 years.

 We have GPS available at many of our locations, although it cannot be reserved in ad-

vance. If the customer would like GPS, they must check the availability upon arrival at

the pick-up location. The cost of GPS is 7€ per day with a maximum of 70€ per rental.

GPS is not available on one-way rentals.

 A minimum charge of 40€ will be applied if the returned car requires special cleaning.

 One-way charges apply for rental periods lasting less than seven days. The cost of this is

30€. One-ways due to changes in flight departures/arrival destinations will in-

cur a 50€ fee.

 The after-hours collection (between 23:00 and 07:00) of vehicles at our Canary Islands

offices, have an additional local charge of 30€ per car (flight numbers are essential).

 Customers who abandon Goldcar vehicles at any location other then the location agreed

upon on the rental agreement will be responsible for the costs assumed by Goldcar

Rental for the transport of the vehicle to the agreed upon drop-off location, as well as the

corresponding daily rental charges and 30€ daily penalization fee.

 Telephone assistance is free for every customer on weekdays between 09:00

and 18:30. There will be a service charge for contacting Roadside Assistance/S.O.S

outside of these hours, unless the customer has selected the optional Relax Insurance

Package. (Please see the Optional Insurance section for more information.)

 In the cases of an accident or Vehicle breakdown, a 500€ deposit will be necessary for

the collection of a substitution vehicle. The deposit will not be necessary for any

customers whom have contracted the optional Relax Insurance Package.

Extras and Additional Charges

6 Goldcar rental

 Goldcar vehicles rented in mainland Spain are not allowed to travel outside of the mainland.

Also Goldcar vehicles may never travel in the Spanish communities of Ceuta or Melilla.

 Customers who pick up their vehicles at our Gerona and Reus offices may travel to France

and Andorra. An additional insurance is necessary for these customers. The cost of this ad-

ditional insurance is 8€ per day of the total rental period, with a maximum charge of 50€.

 Customers who pick up their vehicles at our Granada, Sevilla, Málaga, Jerez and Sancti Petri

offices may travel to Portugal and Gibraltar. An additional insurance is necessary for these

customers. The cost of this additional insurance is 8€ per day of the total rental period,

with a maximum charge of 50€.

 Goldcar vehicles rented at one of our Spanish Island offices are not allowed to travel to any

islands other than the island where the rental vehicle was picked-up. The drop-off of these

vehicles also must be in same office where the car was collected.

 Vehicles collected in the Canary Islands may travel to other Canary Islands as long as the

customer contracts the additional insurance for a daily fee of 8€ per day for the total rental

period. If the additional insurance is not contracted by the customer then the basic insur-

ance included in every rental will only be valid on the island where the vehicle was collected

by the customer.

 Vehicles collected at the Mallorca offices also may travel to other Balearic Islands as long as

the customer contracts the additional insurance for a daily fee of 8€ per day with a maxi-

mum charge of 50€. If the additional insurance is not contracted by the customer then the

basic insurance included in every rental will only be valid on the island where the vehicle

was collected by the customer.

Travelling to Other Islands

Travelling Outside of Spain

Optional Insurances

7 Goldcar rental

The cost of this insurance is:

FROM 1 DAY TO 6 DAYS: 20€

FROM 7 DAYS TO 8 DAYS: 24€

FROM 9 DAYS TO 28 DAYS: 3€ PER DAY WITH A MAXIMUM CHARGE OF 36€

MORE THAN 28 DAYS: 60 €

If the customer declines this insurance, he will be liable for damages caused to windows, tires

and wheels. Towing costs or any other expenses are not covered under this insurance. Hub-

caps, replacement keys, replacement vehicle deposit, battery, motor, clutch, undercarriage,

rear-view and side mirrors and the interior of the car will also not be covered under this insur-

ance.

The cost of this insurance is:

FROM 1 DAY TO 6 DAYS: 30€

FROM 7 DAYS TO 28 DAYS: 5€ PER DAY WITH A MAXIMUM CHARGE OF 60€

MORE THAN 28 DAYS: 90€

Relax Insurance Package Covers:

FREE 24 hour Telephone Roadside Assistance, Wheels, Tires, Hubcaps, Windows, Side and

Rear-view Mirrors, Undercarriage, Motor, Towing, Transportation (Taxi), Clutch, Battery, Copy

of the key and delivery of the key to closest Goldcar office, and Exempt of 500€ deposit for re-

placement vehicle in case of accident or breakdown.

 Traffic fines and all costs derived from the use of the incorrect and/or lack of petrol.

 Personal effects are not covered. It is recommended having these items covered through

personal travel insurance.

 If customers load the car with more than the stated capacity or vehicles are taken “off-

road” (unpaved roads).

 It is not permitted to remove the vehicles seats.

 If the driver is found to be under the influence of alcohol or drugs, and/or found using

their cellular phone at the time of the accident.

 If the driver is not shown on the rental contract as the main or additional driver and/or if

the driver is driving negligently (for example: speeding, driving on the wrong side of the

road, etc.).

Not Included in Any Insurance Package

Relax Insurance

Windows, Wheels and Tires

8 Goldcar rental

We will only deliver Goldcar rental vehicles to customers at our offices. In no case

will we make the delivery of our vehicles to any locations other than one of our of-

fices.

IMPORTANT: Please send all last minute bookings (within 24 hours of pick-up), with

pick-ups at our downtown and off-airport offices, directly to the pick-up office.

Please see downtown offices section for their respective national and local Holiday dates and

hours of operation.

All Goldcar airport offices will close at 20:00 on Christmas Eve. No reservations with

pick-up times after 20:00 will be accepted.

Customers can find our offices in the Arrivals Hall, inside the area designated to car rental

companies.

ALICANTE AIRPORT (Office manager: SILVIA)

03071 AEROPUERTO DE ALICANTE

TEL: 966 91 93 18

FAX: 965 68 33 62

E-MAIL: ALC@GOLDCAR.ES

Hours of Operation: 24 hours if necessary

MURCIA AIRPORT (Office manager: CONCHI)

30720 SAN JAVIER

TEL. 968 33 65 23

FAX. 968 572022

E-MAIL: MJV@GOLDCAR.ES

Hours of Operation: Monday – Sunday 08.00 - 23.59

MALAGA AIRPORT (Office manager: BERNARDO)

29004 AEROPUERTO DE MALAGA

TEL: 952 17 65 27

FAX: 952 17 61 14

E-MAIL: AGP@GOLDCAR.ES

Hours of Operation: 24 hours if necessary

The customers whom arrive on flights arriving from countries outside of the Euro-

pean Union will find our office inside the airport in TERMINAL B.

All customers must drop-off their vehicles in the airport parking garage designated

for car rental companies on level -1.

ALMERÍA AIRPORT (Office manager: PAOLO)

04130 AEROPUERTO DE ALMERIA

TEL: 950 29 1693

FAX: 950 29 3837

E-MAIL: LEI@GOLDCAR.ES

Hours of Operation:: Monday - Sunday 07.00 a 23.59

On Airport Offices

Goldcar Offices

9 Goldcar rental

PALMA DE MALLORCA AIRPORT (Office manager: IRINA)

07071 PALMA DE MALLORCA

TEL: 971 74 53 90

FAX: 971 74 54 20

E-MAIL: PMI@GOLDCAR.ES

Hours of Operation: 24 hours if necessary

JEREZ DE LA FRONTERA AIRPORT (Office manager: PASCUAL)

11071 JEREZ DE LA FRONTERA – CADIZ

TEL: 956 18 68 10

FAX: 956 18 68 10

E-MAIL: XRY@GOLDCAR.ES

Hours of Operation: 07.00 a 23.00

GIRONA AIRPORT (Office manager: DARKO)

GIRONA

Tel: 972 474 649

Fax: 972 474 651

E-MAIL: GRO@GOLDCAR.ES

Hours of Operation: 08.00 a 23.59

GRANADA AIRPORT (Office manager: JUAN)

SANTA FE – GRANADA

Tel: 958 45 51 39

Fax: 958 45 51 89

E-MAIL: GRX@GOLDCAR.ES

Hours of Operation: 08.00 a 23.00

TENERIFE SOUTH AIRPORT (Office manager: FABIOLA)

TENERIFE SUR

Tel: 922 39 70 40

Fax: 922 759 326

E-MAIL: TFS@GOLDCAR.ES

Hours of Operation: 07.00 a 23.00 (Outside office hours: Extra charge of 30€ per vehicle) Ve-

hicles may NOT be returned to the Tenerife North Airport.

GRAN CANARIA AIRPORT (Office manager: EDWIN)

GRAN CANARIA

Tel: 928 57 47 26

Fax: 928 57 46 46

E-MAIL: LPA@GOLDCAR.ES

Hours of Operation: 07.00 to 23.00 (Outside office hours: Extra charge of 30€ per vehicle)

LANZAROTE AIRPORT (Office manager: Gilberto)

35500 ARRECIFE DE LANZAROTE

Tel: 928 82 09 52

Fax: 928 82 09 52

E-MAIL: ACE@GOLDCAR.ES

Hours of Operation: 07.00 to 23.00

(Outside office hours: Extra charge of 30€ per vehicle)

10 Goldcar rental

All Goldcar airport offices will close at 20:00 on Christmas Eve. No reservations with

pick-up times after 20:00 will be accepted.

Customers should go to the “Meeting Point” where they will be taken to our off airport office.

IMPORTANT: Please send all last minute bookings (within 24 hours of pick-up), with

pick-ups at our downtown and off-airport offices, directly to the pick-up office.

IMPORTANT: Vehicles may only be returned to the Sevilla and Valencia offices during

the hours of operation.

SEVILLA AIRPORT (Office manager: SALVA)

AUTOSERVICIO SHELL EUROSEVILLA

CTRA MADRID, KM 531.7

41007 SEVILLA

TEL: 954 67 31 03

FAX: 954 25 37 76

E-MAIL: SVQ@GOLDCAR.ES

Hours of Operation: 07.00 to 23.00

After customers pick up their baggage they should travel to the Arrivals Hall where they will

find our “Meeting Point”. A Goldcar employee will be waiting for the customer and will escort

them to the Goldcar courtesy bus. The bus will take them directly to our off airport office lo-

cated a few moments away at the Shell gas station.

REUS AIRPORT (Office manager: CRISTINA)

CTRA TARRAGONA, KM 521

43204 REUS

TEL: 977 30 07 09

FAX: 977 30 18 78

E-MAIL: REU@GOLDCAR.ES

Hours of Operation: 08.00 to 21.00

After customers pick up their baggage they should travel to the Arrivals Hall where they will

find our “Meeting Point”.

Process for dropping-off vehicles outside of the hours of operation:

The customer must park the vehicle inside the airport Parking Garage P.3 which is in front of

parking garage P.1. The customer will find a green (pistachio) and white colour Goldcar vehicle

(labelled with the Goldcar Rental company name, with license plate A3290CF.) at the exit of

P.3. The customer should place the key through the driver side window (which remains slightly

open for this reason).

VALENCIA AIRPORT (Office manager: VERÓNICA)

46940 VALENCIA

TEL: 961 52 61 43

FAX: 961 53 41 54

E-MAIL: VLC@GOLDCAR.ES

Hours of Operation: 08.00 to 23.00

Customers go directly to the bus stop situated on the 1st floor (Departures). The customers

will be taken by shuttle bus to our office from where they will collect their cars. Clients must

also return their cars to the rental office, prior to being taken back to the airport. We will pro-

vide each client with a map showing how to return to our airport office.

Off Airport Offices

11 Goldcar rental

IMPORTANT: Please send all last minute bookings (within 24 hours of pick-up), with

pick-ups at our downtown and off-airport offices, directly to the pick-up office.

All downtown offices will also close at 19:30 on Christmas Eve. No reservations with

pick-up times after 19:30 will be accepted. All downtown offices will be closed all

day on January 1 and December 25.

National Holidays

January 6

March 19

April 2 and 5

May 1

October 12

November 1

December 6 and 8

Please see each particular office for their respective national and local holiday hours

of operation for 2010.

SAN JUAN (Office manager: CLARENCE)

CTRA. ALICANTE-VALENCIA KM 114

03550 SAN JUAN DE ALICANTE

TEL: 965 65 11 92

FAX: 965 65 95 48

E/MAIL:ASJ@GOLDCAR.ES

Hours of Operation: Monday - Friday, 09:00-13:30 and 16:00-19:30.

Saturday mornings 09:00-13:30.

National Holidays - Closed All Day

Local Holidays – Closed All Day:

9 OCTOBER

24 JUNE

15 APRIL

BENIDORM (Office manager: KATARINA)

AVDA. COMUNIDAD VALENCIANA Nº 8 LOCAL 16

EDIFICIO COBLANCA 15

03503 BENIDORM

TEL: 966 80 29 02

FAX: 966 85 96 43

E-MAIL: ABE@GOLDCAR.ES

Hours of Operation: Monday - Friday, 09:00-13:30 and 16:00-19:30.

Saturday mornings 09:00-13:30.

National Holidays - Closed Only in the Afternoon

Local Holidays – Closed Only in the Afternoon:

9 OCTOBER

15 NOVEMBER

16 NOVEMBER

Downtown Offices

12 Goldcar rental

DENIA (Office manager: CATY)

CTRA LAS MARINAS KM 01

03700 DENIA

TEL. 966 43 11 46

FAX: 966 42 65 62

E-Mail: ADE@GOLDCAR.ES

Hours of Operation: Monday - Friday, 09:00-13:30 and 16:00-19:30.

Saturday mornings 09:00-13:30.

National Holidays - Closed Only in the Afternoon

Local Holidays – Closed Only in the Afternoon:

9 OCTOBER

7 JULY

16 AUGUST

TORREVIEJA (Office manager: SANTIAGO)

CALLE ORIHUELA Nº 100

03180 TORREVIEJA

TEL: 966 70 28 91

FAX: 966 70 57 67

E-mail: ATR@GOLDCAR.ES

Hours of Operation: Monday - Friday, 09:00-13:30 and 16:00-19:30.

Saturday mornings 09:00-13:30.

National Holidays - Closed Only in the Afternoon

Local Holidays – Closed Only in the Afternoon:

9 OCTOBER

12 APRIL

16 JULY

AGUILAS (Office manager: DAVID)

C/IBERIA BAJO 75,

30880 AGUILAS (MURCIA)

TEL: 968 49 30 37

FAX: 968 44 92 41

E-Mail: AGU@GOLDCAR.ES

Hours of Operation: Monday - Friday, 09:00-13:30 and 16:00-19:30.

Saturday mornings 09:00-13:30.

National Holidays - Closed Only in the Afternoon

Local Holidays – Closed Only in the Afternoon:

16 FEBUARY

26 MARCH

9 JUNE

SANCTI PETRI (Office manager: RAMON)

URB. NOVO SANCTI PETRI – C.C. LOCAL 0

SANCTI PETRI –CHICLANA- 11139 CÁDIZ

TEL: 956 49 20 50

FAX: 956 49 49 14

E-mail: XSP@GOLDCAR.ES

Hours of Operation: Winter Season (1 Nov. - 16 March) Monday-Friday: de 09.00 a 13.00 and

16.30 - 19.30, Saturdays 09.00 - 14:00

Summer Season (16 March – 1 Nov.) Monday-Friday: de 09.00 - 13:00 and 17.30 - 20.30 and

Saturdays 09.00 - 14:00

National Holidays - Closed Only in the Afternoon

Local Holidays – Closed Only in the Afternoon:

1 MARCH

12 JUNE

8 SEPTEMBER

13 Goldcar rental

MALLORCA-PASEO MARÍTIMO (Office manager: PRADO)

AVDA. INGENIERO GABRIEL ROCA, 29

BAJOS HOTEL PALACE ATANEA

PALMA DE MALLORCA 07014 ISLAS BALEARES

TEL: 971 22 00 49

FAX: 971 73 68 04

E-Mail: PMM@GOLDCAR.ES

Hours of Operation: Monday - Friday, 08:00-13:00 and 16:30-18:30.

Saturday mornings 08:00-13:00.

Vehicles may only be returned during the hours of operation.

National Holidays - Closed Only in the Afternoon

Local Holidays – Closed Only in the Afternoon:

20 JANUARY

1 MARCH

10 JULY

27 DECEMBER

Main Office (This is not a sales office):

Edificio Goldcar.

Carretera Valencia N332, KM 115

C/Camino del Campet, S/N

03550 San Juan de Alicante

TEL: 965 65 24 82

FAX: 965 65 16 72

Hours of Operation: Monday - Thursday: 09.00 - 18.30

Friday: 09.00 - 15.00.

Closed Saturday and Sunday

E-Mail: CENTRAL@GOLDCAR.ES

National Holidays Closed All Day.

Christmas Eve and New Years Eve Closes at 15:00.

Local Holidays – Closed All Day

9 OCTOBER

24 JUNE

15 APRIL

Central Office

14 Goldcar rental

Specific details on all car groups can be found on the price-list.

In the case a customer would prefer a diesel vehicle, they should communicate this at the

moment they pick-up the vehicle (Please see the Fuel section for more information).

All vehicles, with the only exception being special groups, will receive instant confirmation

through the automatic booking system they select (Please see the How to Make a Booking

section for more information).

The collaborator will receive vehicle availability reports (stop-sale reports) on a regular basis.

These reports can also be viewed through the web agency area (Please see the How to

Make a Booking section for more information).

Special Groups: X, E, DD, FF, G, I, J, K, M, P y PP,

All of the Special Groups are by request and will NOT receive automatic confirmation. The

confirmation can take up to 72 hours for these special vehicle groups. Questions regarding to

error messages or issues dealing with special groups should be addressed to our fleet depart-

ment by email: flota@goldcar.es.

As all special vehicles are on request, the hire contract cannot be extended without prior notice

and agreement with Goldcar. Normally, vehicles on free-sale can be extended without prior no-

tice, however during stop-sale periods acceptance by Goldcar is required. The collaborator

must send any vehicle hire extension to Goldcar by fax or e-mail. The customer must also

travel in person to the closest Goldcar office in order to make the necessary adjust-

ments to the rental contract. Rental periods cannot be extended by telephone. If for any

reason the rental period cannot be extended, then the customer is obligated to return the

rental Vehicle at the location, time and date agreed upon on the rental contract.

The car hire contract may have a maximum duration of 90 days. After 90 days, a new con-

tract is required. An extension of the rental period is considered a new contract and the rate

used for this period will be rate applicable on the day the extension is made.

In the event the vehicle is returned later than the agreed rental drop-off time stated in the

contract, the insurance will no longer be valid and the customer will be responsible for

paying a 30€ per day late fee. In addition to the corresponding late fees, the customer must

also pay the daily rental rate. Customers who abandon Goldcar vehicles at any location

other then the location agreed upon on the rental agreement will be responsible for the costs

assumed by Goldcar Rental for the transport of the vehicle to the agreed upon drop-off loca-

tion, as well as the corresponding daily rental charges and 30€ daily penalization fee.

If a customer returns the vehicle earlier then the agreed upon drop-off date stated in the

rental contract, Goldcar will not refund the customer for any unused days.

Returning

Vehicles

Early

tens

ions of the

Rental

Period

Special Groups

Vehicle

Availability

15 Goldcar rental

There is a 3 hour grace period for the return of all rental vehicles. In the event the vehicle is

returned later than 3 hours past the agreed rental drop-off time stated in the contract, the in-

surance will no longer be valid and the customer will be responsible for paying a 30€ per

day late fee. In addition to the corresponding late fees, the customer must also pay the

daily rental rate.

All reservations are to be made through one of our automatic booking system (Please see

section How to make a Booking)

IMPORTANT: Please send all last minute bookings (within 24 hours of pick-up), with

pick-ups at our downtown and off-airport offices, directly to the pick-up office.

To contact the reservations department:

reservations@goldcar.es

Tel: 00 34 965 94 31 86

Fax: 00 34 965 65 06 38

Hours of Operation: Monday – Thursday 09:00-18.30 and Fridays 09:00-15:00

Goldcar is proud to have its very own Roadside Assistance Department.

We offer 24 hour roadside assistance for our clients. Telephone assistance is free for every

customer on weekdays between 09:00-18:30. There will be a service charge for contacting

Roadside Assistance outside of these hours, unless the customer has selected the optional Re-

lax Insurance Package.

To contact the S.O.S department:

Tel.: 902 10 52 76

Fax: 965 93 92 12

E-Mail: sos@goldcar.es

S.O.S / Roadside Assistance must be notified within 48 hours if:

Theft: All thefts must be reported to the police and an original copy of the report must be ob-

tained by the customer.

Accident: In case of accident or collision, the client must correctly fill out the provided form

(declaración amistosa de accidente de automóvil), which can be found in the glove-box of the

rental vehicle).

Roadside Assistance/S.O.S

Reservations Department

Grace Period

Custom

er Services

16 Goldcar rental

All claims must be registered, within 30 days of the drop-off of the vehicle, through the agency

section of our website www.goldcar.es

You will receive a confirmation email with the details and file number that have been assigned

to the claim. This file number must be quoted in the subject line of any further corre-

spondence regarding the file in order to process the claim correctly.

In order to access this information you will need your agency number and password, which will

be provided to you by our sales department. A complete user’s manual will also be provided.

To contact the department heads of the Customer Services Departments:

Sophie Servranckx

Email address: sophieservranckx@goldcar.es

Laura Collins

Email address: lauraco[email protected]s

Claims