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Who do I contact for complaints against a funeral director, embalmer, or a funeral
establishment?
First, discuss your problem with the funeral director and/or management of the funeral
establishment. Next, you may contact the State Board of Embalmers and Funeral
Directors. Complaints must be filed in writing, signed by the complainant, and specify
the exact nature and circumstances of the problem, as well as how the problem may be
corrected. Enclose copies of all pertinent documents you may have received from the
funeral establishment. After receiving the complaint, the complaint will be acknowledged
in writing, and respondent given the opportunity to respond to the allegations. The
Board’s executive committee will review the complaint and response to determine
whether an investigation is warranted. If warranted, an investigation will be made and a
summary of the complaint sent to Board members. If there are reasonable grounds for
belief that a violation may have occurred, the matter will be forwarded to the State
Attorney General. It may be set for a hearing before the Board. There is a possibility
that the person who filed the complaint and other parties will need to appear at the
hearing, but this is not always the case. You will be given ample notice should your
presence at the hearing be required. This process may take up to three months or
longer in certain situations. The Board will make findings of fact and conclusions of law
based on the evidence presented at the hearing and will enter an order. The maximum
penalty the Board may impose is a $10,000 fine and revocation of license. The Board
does not have the authority to award damages, settle contractual disputes, or offer legal
advice. Contact an attorney regarding these matters.
If I have a complaint against a cemetery, monument company, vault company or
grave digger who should I contact?
You should contact the Consumer Protection Division, Attorney General of Oklahoma,
State Capitol, Room 112, Oklahoma City, OK 73105. Telephone: (405) 521-4274. The
State Board of Embalmers and Funeral Directors does not have jurisdiction over
cemeteries, monument companies, vault companies, or grave diggers in Oklahoma.
If I have a complaint regarding a prepaid funeral who should I contact?
Contact the Oklahoma Insurance Department, Prepaid Funeral Benefits Division, 2401
NW 23rd, Ste. 28, Oklahoma City, OK 73107. Telephone: (405) 521-2828 or (800) 522-
0071. Also see www.oid.state.ok.us.
Updated November 2022
This Information Paper provides only basic information and is not intended to
serve as a substitute for personal consultation with a Legal Assistance Attorney.
To schedule an appointment with a Legal Assistance Attorney, please contact the
Legal Assistance Office at (580) 442-5058. The Fort Sill Legal Assistance Office is
located on the 4th Floor of Building 4700 (Welcome Center) at 4700 Mow-Way
Road, Fort Sill, Oklahoma 73503.