Avion Rewards Redemption, Return & Exchange Terms & Conditions for Best Buy Page 3 of 6 (01/2023)
that item can only be shipped to you from a distribution
center and cannot be picked up at a local Best Buy store.
c. Once the order is placed through the Quick and Easy Store
Pickup, the delivery option cannot be changed to a “Ship to
Home” order.
d. The availability of an item for the Quick and Easy Store
Pickup option is based upon the postal code or the city and
province provided in your client profile with Royal Bank.
e. Once you are ready to proceed to check out, you will be
required to pay for your order in totality, including any
applicable taxes and/or additional fees, by using your Points
or a combination of Points and a Payment Card.
f. Once you have completed the checkout process, an order
confirmation email will be sent to the email address
specified on the order. This does not mean the item(s) is
ready for pick up, as it is only a confirmation that the order
has been received.
g. If we discover there is an issue with inventory or your
method of payment, another follow-up email will be sent
notifying you that we cannot process your order and you will
be refunded in the original method of payment (Points,
Payment Card or the combination of Points and a Payment
Card).
h. Once the order is ready for pick up, another email will be
sent to the email address specified on the order, which will
notify you that the order is ready for pick up at the selected
store (during the store’s regular business hours). The item(s)
ordered with the Quick and Easy Store Pickup will be listed
on that email.
i. Typically, if you placed your order during business hours, you
should receive an email confirmation within one (1) hour of
the order being placed. For orders placed outside of
business hours, you should receive a confirmation within
one (1) hour of the next store opening on the next business
day. However, some items may take longer to process at the
selected store during high peak periods.
j. Only the person identified on the order, as entered during
the checkout process, may pick up the order. This person
must present the Ready for Pickup email confirmation at
time of pick up. The email confirmation will contain the
order number needed to identify your individual order. To
pick up the order, this person will need to provide the ready
for pickup email confirmation and 2 pieces of valid ID that
matches the name on the order. At least one piece of ID
should be a government-issued photo ID. The second piece
should have the same name, e.g. credit card, debit card. If
you or this person does not have this information, the order
cannot be picked up from the store.
k. Once arriving at the selected store, proceed to the
designated pickup area. Find out which service your local
store is offering by using our store locator -
https://stores.bestbuy.ca/en-ca/search
l. The item(s) that you ordered will be available for pick up at
the selected store for three (3) calendar days after the email
notification is sent to you. If your order has been confirmed
and you don’t pick up your order within three (3) days, it will
automatically be cancelled. Your order will be refunded
through your original method of payment (Points, Payment
Card or the combination of Points and a Payment Card) in
five (5) to eight (8) business days.
5. Return Policy
a. General Rules
i. For all returns , you will need the following:
(1) If you picked up your item(s) in store, the Ready
for Pickup email that was sent you.
(2) If your item(s) were delivered to you, the
“Purchase Order Number” that was indicated on
the confirmation email that was sent to you after
you placed your order; and
(3) Original packaging of the item(s) being returned.
For complete details, please read Sub-Sections (ii)
and (iii) below.
ii. All item(s) (both defective and non-defective) must be
returned in their original purchase condition and with
everything that formed part of the original packaging
including blank warranty cards, manuals and any other
item or accessory provided by the manufacturer. If the
purchase included a free gift, or an included or bonus
item, the free gift included or bonus item must also be
returned to qualify for a refund.
iii. Also, we cannot accept returns of items missing the
serial number or UPC (Universal Product Code), and we
will not issue refunds for such items.
iv. If you purchased an item as part of a bundle package,
you may return that item separately. However, if you
decide to break up that bundle by returning an item, the
price of all items in the bundle reverts to what they
would be if they were purchased individually.
Therefore, you will receive a refund for the returned